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20 Cards in this Set
- Front
- Back
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What is Organizational Culture? |
- Collective understanding of beliefs and values that guide how employees act and behave - The “personality” of the organization |
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What is the Impact of Organizational Culture? |
- Provides the compass of what employees do and say - Several dimensions to culture, including how management does or does not involve employees in decision-making and whether the focus is on team or individual - Culture has profound impact on success of organization |
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What is Employee Engagement? |
- Amount of commitment and dedication an employee has toward organization - Way in which organization has truly captured the total person in achieving organizational outcomes |
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What Makes Employees Engaged? |
- positive work relationships with coworkers & management - good fit between skills, job requirements, and organization's culture - regular feedback on employee performance - opportunities to learn new skills - employees having control over their work - celebrations of progress |
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What can leaders do to improve employee engagement? |
- design jobs to include employees' skills and strengths - listen to and incorporate employee opinions - communicate clear expectations - give recognition expectations - give recognition and praise |
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How do you create a healthy and safe work environment? |
- Legal framework - Duties and responsibilities of employers, employees, and supervisors - Recognize that younger employees may need more training and understanding of their role in creating the environment |
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What are duties & responsibilities of Employers? |
- provide a hazard-free workplace - comply with laws & regulations - keep records - inform employees about safe & healthy requirements |
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What are duties & responsibilities of Employees? |
- comply with all laws & regulations - report hazardous conditions/defective equipment - follow employer safety & health rules - refuse unsafe work |
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What are duties & responsibilities of Supervisors? |
- advise employees of potential workplace hazards - ensure workers use or wear safety equipment - provide written instructions - take every reasonable precaution to guarantee safety of workers |
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What are duties & responsibilities of Joint Health & Safety Committees? |
- advise employer on health & safety matters create a non-adversarial climate to foster a safe & healthy work environment - investigate accidents -train others in safety obligations |
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How can workers receive benefits? |
in the form of cash payouts or wage loss payments if absent due to work-related injury or serious illness |
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Workers' Compensation pays for? |
medical expenses and vocational rehabilitation |
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What are ways to reduce workers' compensation costs? |
- perform an audit to assess high-risk areas within a workplace - prevent injuries by proper ergonomic design of the job and effective assessment of job candidates - provide quality medical care to injured employees - reduce litigation by effective communication between employer & the injured worker - manage the care of an injured worker from the injury until return to work. Keep a partially recovered employee at the worksite - provide extensive worker training |
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How do you promote workplace health & safety? |
- Promoting safety awareness - Safety awareness programs - Enforcement of safety rules - Accident investigations and records - Health hazards and issues |
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What are safety awareness programs? |
- Communication role of supervisor - Proactive safety training programs including use of technology |
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What are health hazards and issues? |
- WHMIS - Psychological strain - Cumulative trauma disorders |
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How do you reduce workplace violence? |
training risk assessment |
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How do you stop violence in the workplace? |
- establish violence, including domestic violence, prevention policy and standards - conduct a risk assessment - control violence hazards through workplace design and work practices - act upon any reports immediately |
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What are stressors in the workplace? |
- Any demand on the physical or emotional self that requires a person to cope with that demand - Newer legislation is requiring that organizations provide “psychologically” safe work environments - Manifestations of mental illness are increasing in the workplace |
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How do you build a culture of well-being? |
- Better health benefits individuals and organization - Close relationship between physical and emotional health and job performance - Comprehensive approach - Health services - Wellness programs - Disability management - Employee assistance programs |
