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34 Cards in this Set
- Front
- Back
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words or phrases that “gain” their meaning by comparison.
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Relative language
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Language that implies that a situation or person is always the same.
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Static Language
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we blame someone else for our own feelings.
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fallacy of causation
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Language that implies blame on the other person
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You-language
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language that takes responsibility for the impact the other person’s behavior has on you, rather than simply scolding or casting blame.
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I-Language
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Clear, specific, and factual description of a person’s behavior.
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Behavioral description
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to state the emotion you felt when the behavior occurred.
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emotional description
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the impact the behavior has on you.
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consequence
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task oriented, and focuses on achieving the speaker’s goal.
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Instrumental communication
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Person-oriented, and focuses on building and maintaining good relations between the communicators.
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Affective communication
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an individual’s typical method of responding to conflict.
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conflict style
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the degree to which we are interested in pursuing our own goals and interests.
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assertiveness
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the degree to which we are interested in maintaining the relationship or supporting the goals of the other person.
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cooperativeness
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a framework for understanding conflict style that is based on the degree of assertiveness and copperativeness that motivates an individual’s response to conflict.
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dual concern model
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Characterized by a high degree of interest in the relationship, and a low degree of concern about one’s own interests.
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accommodating
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Based on a high degree of interest in one’s own goals, and a low degree of interest in the relationship or goals of the other person.
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Dominating
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Characterized by a low degree of interest in pursuing one’s own goals, as well as a low degree of interest in supporting the relationship or the other person’s goals.
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Avoiding
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-Characterized by a moderate degree of interest in one’s own goals, and an equally moderate degree of interest in the relationship and goals of the other person.
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compromising
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characterized by a strong interest in pursuing one’s own goals, and an equally strong interest in supporting the relationship and the goals of the other person.
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integrating
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When a person acts passive on the outside, but secretly commits some type of aggression against the other person.
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passive-aggressive behavior
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High collectivistic values but low individualistic values.
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Interdependent self-construal-
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high individualistic values but low collective values.
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Independent self-construal
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value pursuing their own goals, but place an equally high value on connection to their social group.
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Biconstrual identity
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Little sense of individuality, as well as little sense of connection as little sense of connection to the larger group.
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Ambivalent identity
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one negative comment tends to be reciprocated, then each provokes another.
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defensive spiral
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Language which evaluates or judges another person.
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evaluation
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Fact-based, nonjudgmental description of the other person’s behavior.
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description
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A defense arousing message that signals closed-mindedness
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certainty
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a supportive message that signals open-mindedness.
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provisionalism
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Making decisions for other people.
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control orientation
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Working collaboratively with partners to share decisionmaking.
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problem orientation
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apparent lack of concern or feeling, sending a message that the other person is unimportant.
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neutrality
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Defense arousing message that conveys that the speaker is smarter, knows more, or is better in some other way than the listener.
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superiority
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to meet the needs of each party fully, without making sacrifices.
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win-win method
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