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5 Cards in this Set

  • Front
  • Back

Statement

- Successfully transformed underperformer

Context

- Not meeting required standard.


- Unmotivated to do more than bare minimum.


- Resistant to change.


- Consulted Professional Lead.

What did I do?

- People Advisory Team.


- NHS People Performance Management Toolkit.


- 4-step approach


- Informal action plan

Result

- Pt nutrition outcomes 0% to 78%


- MUST 0% to 100%


- Happiest they've ever been (letter)

Reflection


- Processes to managing underperformance


- Lead with care/ compassion/ support