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38 Cards in this Set
- Front
- Back
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FULL BOARD
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Reservation including breakfast and at least one meal per day.
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HALF BOARD
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Reservation including one meal per day.
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BREAKFAST INCLUDED
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Room reservation/price including breakfast.
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B & B
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Usually small & independent accommodation offering bed and breakfast.
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SINGLE
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A room for one person.
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DOUBLE
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A room & a double bed for two people.
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TWIN
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A room for two people.
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RESERVATION
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A room booked in advance.
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HOSTEL
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Low-budget accommodation with often several people sharing a large room & bath.
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CONNECTING ROOM |
Rooms that are side by side with a connecting door between them.
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SUITE
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Room with one or more bedrooms and a living area.
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STAR RATING
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Rating by which the quality of a hotel is rated by giving stars, the more stars the better.
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TIME SHARE
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Arrangement where visitor has ownership or right to occupy/use a vacation home for a period of time.
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CHECK IN
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The act of entering the hotel and obtaining occupancy of the room by writing/signing personal details in the hotel register.
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CHECK OUT
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The act of leaving the hotel by settling the bill and returning room keys.
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CHAMBER MAID
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Person responsible for cleaning and maintaining tidyness of the room.
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AMENITIES
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Goods and services provided with accommodation for guest comfort (TV, hair-dryer etc.).
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QUOTATION
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Written document indicating prices for accommodation/services requested by the customer.
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CONFIRMATION
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Written document by the hotel confirming the customer's reservation.
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ROOM SERVICE
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On-call service servicing hotel guests and catering to their needs.
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VACANCY
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Term indicating available/free hotel rooms.
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OVERBOOKING
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Confirming more reservations than there are available rooms.
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FULLY BOOKED
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Situation where the hotel has no available rooms.
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SIGN THE REGISTER
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The act of checking in at the reception.
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APARTMENT
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A self-catering accommodation with usually more than one room.
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CHECK-OUT PENALTY
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Sum of money to be paid by the guest in case he/she leaves earlier than he/she booked for.
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ROOM RATE
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The price of one night of stay.
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RACK RATE
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The rate offered to occasional/transient guests.
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REDUCED RATE
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Reduced room price, less than rack rate.
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RECEPTIONIST
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Desk clerk who is mainly responsible for checking in guests.
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BELL STAFF
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Employees at the front desk who take care of guest's bags & luggage and otherwise help them.
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VALET
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A person helping guests for example by parking their cars for them.
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BUDGET HOTEL/MOTEL |
Simple, basic low-cost accommodation with no amenities.
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EXTENDED-STAY GUEST
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Guest who stays more then five nights. |
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RETURNING GUEST/CUSTOMER
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Any guest/customer who keeps staying at the same hotel.
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ONLINE BOOKING
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Hotel reservation made online either directly to the hotel or through online reservation sites such as booking.com.
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ARRIVAL DATE
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Date when guest is arriving at the hotel.
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CANCELING FEE
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Money you have to pay if reservation is canceled.
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