Hnc Edi Troubleshooting

Front 1

Step 1 of Troubleshooting is?

Back 1

Identify the problem.

Front 2

Step 2 of Troubleshooting is?

Back 2

Establish a theory of probably cause.

Front 3

Step 3 of Troubleshooting is?

Back 3

Testing the theory established at Step 2.

Front 4

Step 4 of Troubleshooting is?

Back 4

Establish a plan of action.

Front 5

Step 5 of troubleshooting is?

Back 5

Verify full system functionality.

Front 6

Step 6 of troubleshooting is?

Back 6

Document findings.

Front 7

What are the two principal methodologies one can apply in Troubleshooting?

Back 7

Linear - starting from the beginning and methodically checking each part of the chain

Half-split - this is an approach that reduces the amount to be checked by half each time, reducing the amount of testing required to find the problem

Front 8

What are the three types of documentation you would utilize in your post-troubleshooting report?

Back 8

The investigation

The solution

The testing

Front 9

What use is documentation after you have fixed the problem?

Back 9

It serves as a reference to the fix if the fault should re-occur (which would allow the fix to be re-applied or a new solution devised).

It also helps technicians who may encounter this fault for the first time.