Hmgt 1350 Exam 2

Front 1

airline-related guests

Back 1

airplane crew members

Front 2

airports hotels

Back 2

full service hotels built near airports

Front 3

all-suite hotels

Back 3

a hotel that features units made up of 2 connected hotel rooms that sell apporoximately the price of one.

Front 4

budget hotels

Back 4

a type of limited-service hotel. low cost

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center city hotels

Back 5

full service hotels in downtown areas

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conference centers

Back 6

specialized hotels, usually accessible to major market areas but in less busy locations

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construction financing loan

Back 7

a short term loan to be used while a hotel is being built with repayment to be made in 3 years or less

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convention and association groups

Back 8

groups of business people attending a convention or association meeting.

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corporate groups

Back 9

small groups of people traveling for business purposes, usually attending conferences or meetings

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corporate individuals

Back 10

individuals traveling for business purposes

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economy hotels

Back 11

a type of limited service hotel. lowest construction and cost

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feasibility study

Back 12

a study commissioned by developers and prepared by consultants to determine the potential success of a proposed hotel on a proposed site

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first class/luxury hotels

Back 13

hotels with high room rates and exceptional service and amenities

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franchise

Back 14

the authorization given by one company to another to sell its unique product and service; or the name of the business format or product that is being franchised

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franchisee

Back 15

the individual or company granted a franchise

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franchisor

Back 16

the franchise company that owns the trademark, products, and or business format that is being franchised

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govt and military travelers

Back 17

travelers in govt or the military on a fixed per diem allowance who typically are reimbursed for hotel and other travel expenses

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guest mix

Back 18

the variety or mixture of guests who stay at a hotel or patronize a restaurant

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hard costs

Back 19

the land, building, and furniture, fixtures and equiptment.

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highway hotels

Back 20

hotels built next to highway. usually have large property signs

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hotel chain

Back 21

a group of affiliated hotels

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independent hotel

Back 22

a hotel owned by and individual or group of investors not connected with any hotel company

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leisure travelers

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vacationing travelers often entire families who typically spend only one night at a hotel unless the hotel is thier destination

Front 24

limited service hotels

Back 24

hotels that do not offer the full range of services customarily associated with hotels. usually budget or economy

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long-term stay/relocation guests

Back 25

individuals or families relocating to an area who require lodging until permanent housing is found

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management company

Back 26

a company that manages hotels for owners typically in return for a combination of fees and a share of revenues

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mid-price hotels

Back 27

hotels taht offer facilities and services similar to those at first class luxury hotels but at average rates

Front 28

permanent financing loan

Back 28

a long-term mortgage loan for a hotel usually up to 25 years.

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referral systems

Back 29

independent hotels or small hotel chains that do not share common operating systems, decor, purchasing systems, etc., but are linked by a common reservation system and a common marketing strategy

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regional getaway guests

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guests who check into a hotel close to home

Front 31

resort hotels

Back 31

usually located in desirable vacation spots, resort hotels offer fine dining, exceptional service and many amenities

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segmenting

Back 32

a method of categorizing hotels by the prices they charge

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seniors housing

Back 33

long-term living facilites for senior citizents

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soft costs

Back 34

development costs other than land. usually architectural fees, pre-opening expenses and financial costs

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suburban hotels

Back 35

hotels located in subrban areas

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take out

Back 36

ther prmanent financing secured for a new hotel

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timeshare conominiums

Back 37

condominiums for which an owner can purchase a portion of time at the condominium- typically one month to one week

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tourist courts

Back 38

the forerunners of motels b;uilt along highways in the 20's and 30's. simple row of small cabins

Front 39

accounting division

Back 39

;the hotel division responsible for keeping track of the many business transactions that occur in the hotel and managing the hotels finances

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assets

Back 40

resources available for use by a business, anything owned by the business that has monetary value

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average daily rate

Back 41

a key rooms dept operating ratio: rooms revenue divided by number of rooms sold-- aka average room rate

Front 42

balance sheet

Back 42

a financial statement that provides information on the financial position of a hotel by showing its assets, liabilities, and equity on a given date

Front 43

capture rate

Back 43

the percentage of hotel guests who eat meals at the hotel

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card keys

Back 44

plastic cards, resemble credit cards, used in place of metal keys

Front 45

catering dept

Back 45

a dept within the food and beverage divison of a hotel that is responsible for arranging and planning food and beverage functions for conventions and smaller hotel groups and local banquets booked by the sales dept

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commisions

Back 46

retailers located off the hotel site that pay a commission to the hotel based on a percentage of their gross sales to guests

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concessions

Back 47

facilities that might well be operated by the hotel directly such as a beauty solon or fitness club but are turned over to independent operators

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cost centers

Back 48

divisions or depts within a hotel that do not directly generate income; they provide support for the hotels revenue centers

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engeineering division

Back 49

the hotel division responsible for taking care of the hotels physical plant and controlling energy costs

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familiarization tours

Back 50

free or reduced rate travel programs designed by hotel personnel to acquaint travel agents and others with the hotel and stimulate sales

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financial controls

Back 51

financial statements operating ratios and other financial stats that ;hotel managers can use to keep track of operations and make sure financial goals are be;ing attained

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food and beverage division

Back 52

the htoel division responsible for preparing and serving food and beverages within the hotel

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front office

Back 53

a ;hotels command post for processing reservations registering guests settling guest accounts and checking guests in and out

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housekeeping dept

Back 54

a dept of the rooms divisino responsible for cleaning the hotels guestrooms and public areas

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human resources divsion

Back 55

the hotel divison responsible for recruiting, hiring, orientating, training, evaluating, motivating, rewarding, discipling, developing, promoting, and comm;unicating with hotel employees

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liabilities

Back 56

obligations of a business- largely indebtedness related to the expenses incurred in the process of generating income

Front 57

marketing division

Back 57

the hotel division responsible for identifying prospective guests for the hotel conforming the products and services of the hotel as much as possible to meet the needs of those prospects and persuading prospects to become guests

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night audit

Back 58

and accounting task usually performed between 11 and 6am afte rall of a hotels sales outlets are closed

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occupancy %

Back 59

a ratio indicating hotel managemtns success in selling its main product guestrooms. divide number of rooms occupied by the number of rooms available for a given period

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property management system

Back 60

a computerized system that helps hotel managers and other personnel carry outad number a front of the house and back of the house functions

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purchasing dept

Back 61

the hotel dept responsible for buying, receiving, storing, and issuing all the products used in the hotel

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quality controls

Back 62

standards of operation qulaity assurance programs and other controls that seek to establish and maintain hotel products and services at quality levels established by management

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rentals

Back 63

enterprises such as offices or stores taht pay rent to a hotel

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reservations dept

Back 64

a dept within a ;hotel rooms division staffed by skilled telemarkiting personnel who take reservations over the phone, answer questions about facilities, quote prices and available dates and sell to callers who are shopping around.

Front 65

revenue ceners

Back 65

divisions or depts within a hotel that directly generate income through the sale of products or services to guests

Front 66

revenue management

Back 66

a hotel pricing system adapted from the airlines that uses a hotels computer reservation system to track advance bookings and then lower or raise guestroom prices accordingly on a day to day basis to yield a maximum revenue

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revenue per available room

Back 67

a stat used by hotel managers to evaluate the performance of the rooms dept. multiply the occupanc;y % by the average daily rate for the same period

Front 68

rooms division

Back 68

the largest and ;usually most profitable division in a hotel. It usually has 4 depts: front office, reservations, housekeeping, and uniformed service

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room service

Back 69

the dept within a food and beverage division that is responsible for delivering food and beverages to guests in their guestrooms

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security division

Back 70

the hotel division responisble for the protection of guests and their property, emplyees and their property and the hotel itself

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statement of income

Back 71

a financial statement of the results of operations that presents the sales, expenses, and net income of a business for a stated period of time.

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telecommunications dept

Back 72

the hotel dept responsible for providing telephone, internet, and other telecommunications services to hotel guests

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uniformed service dept

Back 73

a hotel dept within the rooms division that deals with guests luggage and transportation and provides concierge services

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assessment

Back 74

a one-time or periodic charge imposed on private club members to cover operational shortfalls or raise capital for improvements to the club

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city club

Back 75

a;nd urban recreational and social facility that can be categorized as athletic, dining, professional, social, or university