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12 Cards in this Set
- Front
- Back
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Define chief complaint
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The reason the ambulance was called
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Define differential field diagnosis
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The list of possible causes for your patient's symptoms
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What determines the length and completeness of the patient interview?
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Whether the pt is critical or stable
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True or false: The ability to elicit a good history is not a big deal if you are good with your skills.
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False. The ability to elicit a good history lays the foundation for good patient care.
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If you are able to quickly look at a patients chart, what is some information you should note?
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Age
Sex Race Marital status Address Occupation PMH and treatments |
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Define active listening
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The process of responding to your patient's statements with words or gestures that demonstrate your understanding.
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What are 3 active listening skills that should be developed?
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Facilitation
Refelction Clarification |
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Developing good communication skills takes ____________ and ________________.
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time, practice
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What are elements of facilitated listening?
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Sincere eye contact
Concerned facial gestures Leaning forward while you listen Cues such as "Go on" or "I'm listening" Sometimes strategic silence |
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Repeating the pts words, thus encouraging him to provide more information demonstrates what skill associated with active listening?
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Reflection
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When discussing a sensitive subject with your pt what is a way to earn their trust and make them feel at ease?
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Make them feel that the problem is not uncommon and that you understand
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Regardless of how you feel about your patients issue or the answers they give you, it is important to remain __________, __________________, ________________________.
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calm, objective, and nonjudgemental
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