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12 Cards in this Set

  • Front
  • Back
Define chief complaint
The reason the ambulance was called
Define differential field diagnosis
The list of possible causes for your patient's symptoms
What determines the length and completeness of the patient interview?
Whether the pt is critical or stable
True or false: The ability to elicit a good history is not a big deal if you are good with your skills.
False. The ability to elicit a good history lays the foundation for good patient care.
If you are able to quickly look at a patients chart, what is some information you should note?
Marital status
PMH and treatments
Define active listening
The process of responding to your patient's statements with words or gestures that demonstrate your understanding.
What are 3 active listening skills that should be developed?
Developing good communication skills takes ____________ and ________________.
time, practice
What are elements of facilitated listening?
Sincere eye contact
Concerned facial gestures
Leaning forward while you listen
Cues such as "Go on" or "I'm listening"
Sometimes strategic silence
Repeating the pts words, thus encouraging him to provide more information demonstrates what skill associated with active listening?
When discussing a sensitive subject with your pt what is a way to earn their trust and make them feel at ease?
Make them feel that the problem is not uncommon and that you understand
Regardless of how you feel about your patients issue or the answers they give you, it is important to remain __________, __________________, ________________________.
calm, objective, and nonjudgemental