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45 Cards in this Set

  • Front
  • Back
List 2 categories of management Information Systems
1) Administrative and financial systems (cost control & productivity enhancements; utilization analyses & demand estimation)
2) Clinical and medical systems
* List the five basic steps in the control process.
10-2
1. define desired results
2. establish predictors
3. establish standards
4. establish information & feedack networks
e. evaluate information/take corrective action
A ---- is a generic term that refers to a "specifically designed communication system in which data are gathered, stored,analyzed, formulated & reported to managers".
Management Information system (MIS)
True or false
Objectivity is a desireable quality for an effective control system.
True

(pg 10-3)
The focus of Quality Improvement:
1. is tied to the philosophy of the hospital.
2. Improved performance of professionals protects the patient.
3. the focus is improving the quality of patient care.
4. Standards and performance criteria are used to measure quality of care.
5. Continuous monitoring of problem resolution areas prevents future losses or injuries.
6. Surveillance for non-compliance with goals objectives, standards etc. utilizing steps in the quality improvement process of: problem identification, assessment, intervention (corrective action); follow-up and report findings.
* _____ reality and _____ reality are characteristics of effective control systems.
organizational
economic
* List the 4 main types of control & identify examples of each from your own organization
1) preaction controls - p&p
2) steering controls - committees
3) screening controls - yes/no
4) postaction controls - incident report reviews
True or false
The review of incident reports os an example of postaction control.
True
---- budgets indicate the goods and services the organization expects to consume in the budget period.
Operating
True or False
The first step in the control process is to measure the performance
False
The first step is to set the standards for performance, based on planning objectives.
The focus of Risk Management
1. protection the financial assets of the hospital
2. protection of human and intangible resources
3. prevention injury to patients, families, employees or property.
4. loss prevention through the investigation of individual losses and single incidents.
5. loss reduction through improvements in the quality of care and continous monitoring of quality.
6. Surveillance of incidents and incident patterns using the risk management process of: risk identification, analysis, evaluation and treatment.
True or False
The control process compares actual activities with planned activities
True
List 4 steps in the quality improvement process.
1) problem identification; 2) problem assessment; 3) implementation of corrective action; 4) follow-up & report findings
* _____ controls ensure that before and action is undertaken, the necessary resources have been budgeted.
preactive
* ____ provide a basis for the measurement of performance
standards
* Define Control
The process through which managers ensure that actual activities conform to planned activities.
--- budgets indicate how an organization's operating plans will affect its financial actions
financial
True or false
Steering controls provide a screening process in which specific aspects of a procedure must be approved or specific conditions met before operations may continue.
False
screening (yes/no)is a control method.

(pg 10-2)
a function of --- is the review of each incident and the patterns of incidents through the application of: 1)risk identification; 2) risk analysis; 3) risk evaluation and 4) risk treatment
risk management
* A screening process in which specific aspects of a procedure must be approved or specific conditions met before operations continue is known as a _____ control
screening (yes/no)
describe budgetary control methods
Budgets are numerical expressions of plans.
They are control standards against which results are compared.
Managers budget to forcast workload demands and resources needed to meet plans
The three points at which quality of care should be evaluated are
structure
process
outcome
Describe the link between planning & control.
10-2
the control process measures progress towards goals established during planning
List 4 steps in the risk management process
1)risk identification; 2) risk analysis; 3) risk evaluation and 4) risk treatment
List 2 types of audits
1. external audits
2. internal audits
List the steps in the quality improvement process
1) establish criteria
2) establish the means of surveillance to identify deviations
3) decide on a means of corrective action
--- budgets and --- budgets are two principle types of organizational budgets
operating and financial
A function of --- is to search for patterns of non-compliance with goals, objectives and standards. Steps include: 1) problem identification; 2) problem assessment; 3) implementation of corrective action; 4) follow-up & report findings
quality improvement
* Identify 5 characteristics of effective control systems.
(pg 10-3)
1. accurate
2. timely objective and comprensible
3. focused on strategic control points
4. economically realistic
5. organizationally realistic
6. coordinated with work flow
7. flexible
8. proscriptive and operational
9. accepted by organization members
A function of --- is to protect financial assets of the hospital
Risk management
Describe the 4 main types of control. Identify examples of each form your own organization.
(pg 10-2)
1. preaction (budgets)
2. steering (meetings)
3. screening (yes/no)
4. postaction (incident reports)
the function of --- is to prevent injury to patients, visitors, employees & property
Risk management
The --- --- is performed by accounting professionals from outside the organization to provide independent validations and verification of financial declarations
external audit
List some ways to reduce or eliminate risk.
10-11
1) procedural or policy change
2) greater staff awareness; education
3) modification of physical plant
4) enhancement of control & review processes
5) employment of qualified personnel
6) reorganization of program components
7) insurance
The --- --- evaluates the organizations financial control system and some aspects of managerial performance.
internal audit
What is the purpose of incident reports
They are risk mangaement control tool. They serve to alert managers to individual incidents and to patterns. The manager cllects, analyzes and recommends corrective action.
List 3 types of financial control methods
1. Financial statements
2. ratio analysis (eg nursing hrs/patient ratio)
3. break-even analysis
a function of --- is to prevent future losses or pateint injuries by continuous monitoring of problem resolution areas
quality improvement
the function of --- is to focus on the quality of patient care.
quality improvement
the function of --- is to protect human and intangible resources
risk management
a function of --- is loss prevention to prevent incidents by improving the quality of care through continuing and ongoing monitoring
risk maanagement
A function of --- is to set the quality of care delivered against standards & measurable criteria
quality improvement
a function of --- is loss reduction focusing on individual loss or on single incidents
risk management
the function of --- is to improve the performance of all professionals and protect patients
quality improvement
--- is tied to the philosophy of the hospital
quality improvement