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15 Cards in this Set

  • Front
  • Back
NONVERBAL COMMUNICATION
GESTURES MANNERISMS POSTURES
OPEN STANCE
RELAXED AND SUGESTES CONFIDENCE EASE WARMTH AND ATTENTAVENESS
CLOSED STANCE
TENSE AND SUGESTS NEGATIVITY
DISTANCE
COMFORTABLE DISTANCE TWICE THE LENGTH OF A PATIENTS ARMS, 4 TO 12 FEET FOR STRANGERS
RELATIVE LEVEL
BEING AT EYE LEVEL
STANCE
THE WAY A PERSON STANDS, OPEN OR CLOSED
LEADING QUESTION
FRAMED TO GUIED DIRECTION OF A PATIENT'S ANSWER. ARE YOU HAVING CHEST PAINS. DO NOT ASK THESE
OPEN END QUESTION
PERMITS UNGUIDED, SPONTANIOUS ANSWERS. WHAT LED YOU TO CALL 911. ASK THESE
CLOSED QUESTION
ASKS FOR SPECIFIC INFORMATION
DID YOU EAT LUNCH
ETHNOCENTRISM
VEWING ONES LIFE AS THE MOST DESIREABLE AND ACTING IN A SUPERIOR MANNER TO ANOTHRER CULTERS WAY OF LIFE
CULTERAL IMPOSITION
ONES BELIEFS, VALUES, AND PATTERNS OF BEHAVIER ON PEOPLE OF ANOTHER CULTURE
IF THERE IS UNCOOPERATIVE PATIENT YOU SHOULD
HAVE ENOUGH SHOW OF FORCE, STAY FAR ENOUGH AWAY, HAVE CLEAR PATH TO EXIT, OBSERVE OTHERS. SAFETY FIRST
ENCODING
PLACING A MESAGE IN AN UNDERSTANDABLE FORMAT BY SENDER
DECODING
PATIENT RECIEVES AND INTERPRETS MESSAGE
FEEDBACK
RECEIVERS RESPONSE TO MESSAGE