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15 Cards in this Set
- Front
- Back
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NONVERBAL COMMUNICATION
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GESTURES MANNERISMS POSTURES
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OPEN STANCE
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RELAXED AND SUGESTES CONFIDENCE EASE WARMTH AND ATTENTAVENESS
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CLOSED STANCE
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TENSE AND SUGESTS NEGATIVITY
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DISTANCE
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COMFORTABLE DISTANCE TWICE THE LENGTH OF A PATIENTS ARMS, 4 TO 12 FEET FOR STRANGERS
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RELATIVE LEVEL
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BEING AT EYE LEVEL
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STANCE
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THE WAY A PERSON STANDS, OPEN OR CLOSED
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LEADING QUESTION
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FRAMED TO GUIED DIRECTION OF A PATIENT'S ANSWER. ARE YOU HAVING CHEST PAINS. DO NOT ASK THESE
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OPEN END QUESTION
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PERMITS UNGUIDED, SPONTANIOUS ANSWERS. WHAT LED YOU TO CALL 911. ASK THESE
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CLOSED QUESTION
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ASKS FOR SPECIFIC INFORMATION
DID YOU EAT LUNCH |
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ETHNOCENTRISM
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VEWING ONES LIFE AS THE MOST DESIREABLE AND ACTING IN A SUPERIOR MANNER TO ANOTHRER CULTERS WAY OF LIFE
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CULTERAL IMPOSITION
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ONES BELIEFS, VALUES, AND PATTERNS OF BEHAVIER ON PEOPLE OF ANOTHER CULTURE
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IF THERE IS UNCOOPERATIVE PATIENT YOU SHOULD
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HAVE ENOUGH SHOW OF FORCE, STAY FAR ENOUGH AWAY, HAVE CLEAR PATH TO EXIT, OBSERVE OTHERS. SAFETY FIRST
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ENCODING
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PLACING A MESAGE IN AN UNDERSTANDABLE FORMAT BY SENDER
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DECODING
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PATIENT RECIEVES AND INTERPRETS MESSAGE
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FEEDBACK
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RECEIVERS RESPONSE TO MESSAGE
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