Health Psychology Set 3

Front 1

Medical Interaction Good traits

Back 1

trust, communication, and relationship
-physicians with good communication skills, non-verbal sympathy, and empathy have more satisfied patients, adherence, and better outcomes

Front 2

Poor communication

Back 2

-non adherence
-antibiotic resistance
-patient dissatisfaction
-confusion

Front 3

Medical Terminology causes

Back 3

-confusion
-accentuates power differential
-dissatisfaction

Front 4

Medspeak

Back 4

-formal
-frightening
-self aggrandizing
-about 30% of medical jargon used wrong

Front 5

listening to patients

Back 5

-accurate diagnosis
-patients dont have a chance to talk because physicians talk so much
-patients may alter responses looking for doctor approval

Front 6

Educating patients

Back 6

45% patients are highly dissatisfied with the amount of information
-physicians overestimate
-7% of interaction time asking questions

Front 7

Improving Recall

Back 7

-more than half of information is forgotten by patients
-Cofactors
-large amount of information
-health literacy
- anxiety
-no age related differences

Front 8

Primacy and Recency effect

Back 8

-Primacy- patients remember what they are told first
-recency effect patients remember what they are told last

Front 9

Nonverbal Communication

Back 9

-recognizing patient distress, anxiety
-mind-body connection often manifested nonverbally
- demonstrating pain

Front 10

Nonverbal Cues

Back 10

-touch (empathy)
-eye contact (intensifies the emotion present)
-facial expression (emotional state)
-tone of voice ( convey emotional state)
-body language (emotional state)

Front 11

Metacommunication

Back 11

communication about communication
-emotion conveyed through a combination of verbal and non-verbal cues

Front 12

Empathy

Back 12

- health professionals feelings should only be conveyed in they are somewhat beneficial to the patient

Front 13

Parts of empathy

Back 13

-cognitive empathy - Dr. carefully observe and knows the meaning behind what he observes
-affective empathy-being sensitive to the patients feelings being sensitive to what the patient is saying, in words, gestures and actions listening.
-communicative empathy-Dr. conveys to the patient that he or she is understood towards what has been said

Front 14

Rapport

Back 14

-"good relationship", characterized by mutual trust, liking
-mutual - low power differential
-definition of rapport varies

Front 15

Self fulfilling prophecy

Back 15

Patients outcomes based on expectations
-pygmalion effect

Front 16

Emotional Regression

Back 16

Infantilize Patients-Helplessness of Patients
-patients can regress to childhood

Front 17

Evidence Based Medicine
Shared Decision Medicine

Back 17

- Doctor looks at data from population studies
- Doctor and patient expertise unite to make health care decision

Front 18

Steps to making a good diagnosis Barrat

Back 18

1. Develop focused clinical question
2. Search scientific literature
3. find and appraise the best evidence
4. bring all information together to make a decision

Front 19

Resource management
communication tasks
evidence task

Back 19

-geographic factors, financial funding availability and accepting resources
-communication tasks-explaining options eliciting patient preferences facilating decision making
-interpret evidence of benefits and harm on trial data that may be unique to patient