Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
30 Cards in this Set
- Front
- Back
What is defined as the exchange of information by sending and receiving messages, which results in understanding between the sender and the receiver?
|
communication
|
|
What are the five elements of communication? (any order)
|
sender, message, channel of transmission, receiver, and response.
|
|
What is defined as a specialized or technical language of a trade, a profession, or a group of people?
|
jargon
|
|
What is defined as a nonstandard vocabulary used and understood by a small group of people?
|
slang
|
|
What are words called that sound alike yet may have a different meaning to the receiver than was intended by the sender?
|
homonyms
|
|
What is defined as an intentional effort to hear a message and understand its meaning?
|
active listening
|
|
What is defined as weakness or paralysis of muscles of the lips, tongue, and throat due to brain damage from a stroke or accident?
|
dysarthria
|
|
What is a language disorder, due to brain damage, in which the client has difficulty saying what he/she is thinking and wants to say?
|
expressive aphasia
|
|
What is a language disorder, due to brain damage, in which the client cannot understand what
is being said to him/her either through written or spoken word and gestures? |
receptive aphasia
|
|
What is defined as a passive awareness of sound?
|
hearing
|
|
How should you answer the telephone at work?
|
(any order)identify the department, identify yourself by first and last name, state your title
|
|
Listening, speaking, writing, collaboration, problem solving, and decision-making are essential to what?
|
effective communication
|
|
As a new employee you may be assigned to learn from a wise and trusted counselor, teacher, tutor, coach or advisor. What is this person called?
|
mentor
|
|
Active listening focuses on what ability?
|
concentration
|
|
What is defined as an appraisal of the whole person to establish a baseline and determine the client's potential and his need for help?
|
assessment
|
|
What is the desired end results, or what one hopes to accomplish, either short or long term, called?
|
goals
|
|
What is defined as practice of noting and recording facts and events by the health care worker utilizing his or her senses?
|
observation
|
|
How should you sign your name on the medical record?
|
The first initial, last name and title
|
|
To correct an error in documentation the health care worker should do what?
|
Draw a single line through the error
Print the word error, and sign your initials |
|
What is the correct way to write the international time for 12 midnight?
|
2400
|
|
What is the correct way to write the international time for 12:30 A.M.?
|
0030
|
|
What is the correct way to write the international time for 7:00 P.M.?
|
1900
|
|
Legal documentation of observations, directions given for care, and recordings of actual care given to the patient are contained in the patient's:
|
medical record
|
|
What is the name of the part of a computer that is used to type information onto the display screen?
|
keyboard
|
|
What are the lists of information or files that can be opened, created, or edited on a computer disk referred to as?
|
menus
|
|
What are the pictures on the display screen that represent different functions referred to as?
|
icons
|
|
What is a card file with a summary of information found in the client's chart called?
|
kardex
|
|
Messages sent without the use of language or words is called?
|
nonverbal communication
|
|
Messages sent using spoken words is called?
|
Verbal communication
|
|
The term for the reply which shows that a message was received is called?
|
feedback
|