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33 Cards in this Set
- Front
- Back
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Quality Assurance
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FOR PATIENTS Uses a benchmark to compare services Identifies key issues that need to be addressed Provides a measure of protection Can change attitudes Cost effective- resources used effectively Reduces waiting times or waiting lists Service users feel valued as their opinions are needed Able to target where resources are needed FOR STAFF Clear policies Shared goals Team working Promoting trust Treated equally Good communication |
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Audits
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POSITIVES Gives an opportunity to self-reflect It allows continuous quality improvement Measures how effective the organisation is working Allows the organisation to set priorities Highlights were training is necessary Sets standards for organisations NEGATIVES Ineffective if not implemented properly The data collected tends to be quantitative The process may be inconvenient |
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Confidentiality
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POSITIVES It promotes self-esteem Takes into consideration the DataProtection Act Patients are more likely to disclose information Patients are able to trust staff with the information given Sensitive information is securely maintained NEGATIVES If broken… It can cause complaints It can lower the self-esteem of a patient It can damage the organisations reputation It can destroy trust |
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Positive Organisational Culture
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POSITIVES It may minimise the transmission of infection It promotes greater confidentiality between the staff and client Promotes privacy of the client It will have clear policies for staff and clients to follow It can increase the self-esteem of staff members It will allow the staff members to feel valued as they are treated equally Patients will feel safer and trust the staff members Able to meet the patients needs more effectively through good communication NEGATIVES Can cause inconveniences for staff Maybe a burden to staff members May have no impact on the organisation |
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Negative Organisational Culture
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People may have a poor perception of the organisation
People have negative comments to say about the organisation People will be ignored People are not willing to change Clients can be discriminated against Clients could be neglected Lack of shared goals Clash of professional views Good practise is not promoted Low staff morale Poor communication |
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Multi-Disciplinary Team
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Central to good quality care Contribute to care plan Reduces the burden on one profession Promotes the notion of holistic care Ensures consistency Maximises expertise Effective use of resources Prevents delay of access to services Reduces duplication Blend of skills Personalised approach |
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Team Working
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POSITIVES Team can support each other Good practise can be shared Effective communication Can improve the standards Can meet the individuals needs NEGATIVES Gaps in service provision may occur Information may not be passed on Unableto identify where services may go wrong Limited self reflection |
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Advocacy
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POSITIVES Promotes team working Client empowered Promotes anti-discriminatory practise Clients voice is being valued Gaps in care can occur if not provided Can identify anything the client may be dissatisfied with Client may be discriminated against Client can become more vulnerable to neglect Conflict can occur with family members |
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Effective Communication
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Mutual understanding is promoted Resources are used efficiently Individual will feel empowered Service users needs are met Openness is promoted Promotes good quality care Promotes team ethos Gives service user confidence in treatment Everyone is aware of their roles and responsibilities Individual will feel included |
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Empowerment
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POSITIVES Promotes independence Service user is listened to Feels they have control Service users actively participate in their care Service users choices is taken into consideration Effective communication is used Raises self-esteem NEGATIVES Service user will feel undervalued Can lead to poor quality care Resources can be wasted A lack of trust can develop The service user is not given a choice |
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Informal Care
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POSITIVES Carer entitled to assessment Enjoyable Fulfilling Emotional bond develops Rewarding Contribution is worthwhile
Day job may suffer Physically draining Socially isolating Emotionally draining Can lead to family conflict Little support from state authorities |
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Care Planning
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Identifies the individual care needs of a service user and is designed to promote normality through the provision of services
Individual needs are met Tailored package of care Holistic care is provided Resources are used effectively Service user is fully involved Greater levels of satisfaction Promotes independence Promotes empowerment Improves overall health and well-being |
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Voluntary Organisation
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Fills gaps in state provision They bring skills and experience Can reach remote areas Cost effective Takes the strain from the state Keeps services running Can improve the quality of life of the service user Effective locally |
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Effective Recruitment of Staff
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Skillsbase Knowledge High level of experience Best possible staff recruited Guarantees good quality care Promotes positive organisational culture Reduces the level of complaints Knowledge base improves |
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Staff Development Activities
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Builds skill and knowledge Brings about new ideas Increases motivation and confidence Promotes standards Builds a team ethos Builds staff morale Positive impact on service user Sets expectations Can reduce complaints |
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Networking
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People become more involved People can share their experiences Raises the profile of the organisation Can meet individual needs more fully Level of empathy towards the organisation Raises money Improves standards Links different communities and organisations |
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Private Sector |
POSITIVES More individuals are able to afford it Can provide more choices to individuals More flexible with care Quicker to recieve treatment Takes burden away from public sector NEGATIVES Creates inequalities Those who cant afford itmay have to wait Can be very expensive and only a minority can afford it Only interested in profit making |
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Equality
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POSITIVES Raises awareness Promotes equal access Can't be taken advantage of Promotes Independance Society moves to be more inclusive Makes discrinmination unlawful Organisations have specific responsibilites challenges stigmas NEGATIVES Indirect discrimination will still occur Some people will refuse to change their views people may become more set in their ways can cause confusion |
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Named Nurse
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Appointed to look after a service users well-being Promotes independance and empowerment Helps with everyday tasks Discuss the treatment plan with the service user Promote safety and security Responsible for drawing up a care plan May advocate on behalf of the service user First point of contact for relatives |
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Normalisation
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POSITIVES Promotes independance Promotes self-concept They feel valued Promotes anti-discrtiminatory practise Empowering Freedom of expression NEGATIVES Needs adequate resources to be effective Needs may not be met May be overprotected by carers The individual may be put at risk |
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Giving Service Users a Voice
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POSITIVES Empowers the service user Promotes independance Promotes effective communication Individual has greated control Promotes respect Feels safe and secure Promotes anti-discriminatory practise NEGATIVES Cannot please everyone Resources may not always be avaliable |
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Organisations that Promote Standards
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Regulates workforce Creates compliance Enforces standards and quality Regulates trainning Monitors quality Provides advice Service users would not be protected without it Protects service users Provides a code of practise |
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Legislation and Rights of Service Users
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POSITIVES Service users clearly know what they are entitled to Promotes rights Ensures equal participation Attempts to eradicate discrimination Service users feel valued Promotes a needs led service Promotes self-concept NEGATIVES There are still some forms of discrimination Leads to poor service provision Service led rather than needs led Social exclusion Service user devalued |
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State Provision
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POSITIVES Takes the responsibility away from the individual Protection and safeguarding Greater coordination Able to act quickly to resolve issues Can introduce legislation Provide funding Promote quality service Provide a baseline for services Promotes mixed-economy care NEGATIVES Nanny state Not democratic Expensive Demand is high Expectation from the public is high |
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Ageing Population
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Greater burden on all resources New forms of care will need to be identified Costs will rise Other clients will suffer Can create waiting lists in other areas Greater need for trainnig Physical resources will need to be adapted Level of risk needs to be monitored Society may need to plan for older age Quality will be affected through demand |
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Reviewing Legislation
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Reflects social changes Promotes social inclusion Ensures legislation is up-to-date Ensures society is protected Promotes standards Ensures risks are not being taken Promotes human rights Idetifies what is working and what is not Makes changes to improve health and well-being Ensures individuals needs are met |
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Reduced Budgets
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Prevents policies from being fully implemented Plannig can be restricted Service provision may be cut May lead to less monitoring Can not introduce innovation Less oppertunity for research Creates discontent Services may be rationed Patients care is affected Jobs may be lost Creates barriers Staff under pressured |
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Why Budgets have Increased
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Greater morbidity rates in society Greater levels of chronic illness Increase in population Cost of provision Cost of procedures have increased Public expectations have increased Waste and inefficency Lack of coordination Everyone has an entitlement |
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Core Values of the NHS
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Reduces inequality Open to everyone Reduces levels of discrimination Equity issues Needs led Poor can access the same as well off Divided society if not there Death and morbidity rates may vary |
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Community Care Policy
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Range of needs can be met Prevents gaps emerging Promotes a needs led approach Cost effective Resources are used effectively More efficent Relies on good communicastion skills Relies on partnership Individual feels valued Impact on self-concept Promotes anti-discriminatory practise |
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National Agencies
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Set and monitor standards Monitor quality of services Provide information and funding Provides trainnig Regulates and enforces standards Protects vulnrable people Safeguarding and protecting service users Networking is promoted Gives advice Promotes better communication |
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Independance for GPs
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Maximise resources effectively Leads to better decision making Can reduce hospital appointment demands Wider range of services Improve the quality of service provision Greater ownership Can control budgets Less pressure on other services |
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Recent Legislation
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AIMS Clearer roles and responsibilities Greater equality Inclusion of Independant Sector Best value principle POSITIVES improvesw effiiceny patient centred Closes gaps Increases consumers choice Greater flexibility Prevents Discrimination NEGATIVES Admin costs greater little coordination between agencies Loss of choice Little has changed Postcode lottery Increased risk of poverty |
