Hb 267 Test 2

Front 1

communication includes 3 primary elements, they are?

Back 1

sender
message
reciever

Front 2

the management function of organizing involves...?

Back 2

grouping activities and delgating authority to accomplish them

Front 3

Managerial adaption to changing economical, political, social and technological conditions is refered to as:

Back 3

Balance

Front 4

what is the "span of management?"

Back 4

the number of people one manager can effectively manage

Front 5

the 80/20 rule is also called what?

Back 5

Pareto Analysis

Front 6

For the 80/20 rule, what does 80 and 20 stand for?

Back 6

80% of the outcome typically results from 20% of the input

Front 7

What is the purpose of the management function of control?

Back 7

to ensure that plans are being followed

Front 8

Effective intercultural communications require an understanding of many issues including the rate, pitch, and volume providing the message.

Back 8

paralanguage

Front 9

What is the responsibility of a GM?

Back 9

GM are responsible for the functions of the ENTIRE operation

Front 10

What is the responsibility of the functional manager?

Back 10

Functional managers are responsible for only a specific area.

Front 11

What is the definition of responsibility?

Back 11

the obligation to perform assigned activities

Front 12

What are the keys to quality assurance program?

Back 12

Setting Goals and objectives

Front 13

If a manager must make a decison about potiental plans for expansion, what decision making process would it be?

Back 13

condition of uncertainty

Front 14

______________ departmentalization occurs when organizatonal units are defined by the production units involved.

Back 14

Process

Front 15

When a foodservice manager compares products, this illustrates which decision process?

Back 15

evaluating alternatives

Front 16

According to Mazlows hierarchical needs what is the second to be addressed?

Back 16

Safety

Front 17

The process of obtaining infomation about jobs by determining what the duties and tasks or activities of those jobs is the definition of what?

Back 17

Job analysis

Front 18

an input to a foodservice system would be:

Back 18

human resources

Front 19

the concept of valence in expectancy theory is:

Back 19

the value an employee places on rewards offered by a company.

Front 20

Accountability is ....

Back 20

being responsible for ones actions.

Front 21

Behavior of effective leaders deponds upon the situation is the definition of what?

Back 21

situational leadership

Front 22

group decision making is less likely to be used for:

Back 22

programmed decisions

Front 23

policies are important in organizations because they:

Back 23

provide a general guide for organizationsl behavior

Front 24

in centralized organizations decisions are mostly made by whom?

Back 24

upper level management

Front 25

the basic model of a system contains which of the following three components?

Back 25

inputs, outputs and transformers

Front 26

which types of power come from the charisma exhibited by an individual in an organization?

Back 26

referent

Front 27

authority is defined as:

Back 27

the right of a manager to direct others

Front 28

group decision making is particularly effective:

Back 28

when 2 or more of the organization's units will be affected by a decision

Front 29

the first step of the decision making process is:

Back 29

definition of the problem

Front 30

the transformation portion of the systems model includes:

Back 30

management functions, functional subsystems and linking process

Front 31

Conceptual skill:

Back 31

is the ability to understand how change may impact an organization

Front 32

the process of influencing the activities of employees toward goal achievment is termed:

Back 32

leadership

Front 33

desired results for a definite level of quality for specific job are termed?

Back 33

performance standards

Front 34

an open system differs from a closed system in that:

Back 34

an open system has a continuous interaction with the environment, while a closed system does not.

Front 35

corporate culture is defined as:

Back 35

shared philosophies, values, assumptions and norms

Front 36

groupthink occurs when:

Back 36

reaching an agreement becomes more important than finding the best decision

Front 37

Describe Theory Y

Back 37

will exercise self direction in the srvice of objects to which they are committed

Front 38

the term efficiency means:

Back 38

achieving outcomes with minimum inputs

Front 39

a system is a:

Back 39

collection of interrelated parts

Front 40

what is part of an interpersonal role of a manager?

Back 40

hiring and training staff

Front 41

A risky shift refers to:

Back 41

phenomena where individuals in a group accept more risk as a group than they would as individual

Front 42

Benchmarking refers to what?

Back 42

comparing your operations performance against those considered front runners in the industry.

Front 43

decisions that are related to purposes, objectives and activities of the business are termed:

Back 43

organizational

Front 44

Having a Technical skill:

Back 44

is most important at the start of one's managemnet career

Front 45

Diner is a place to eat for some, but a meal for others is an example of:

Back 45

barrier of communication

Front 46

Responsibilities usually associated with the staffin function of management include:

Back 46

recruiting, training, and evaluating employees

Front 47

A group of people working together in some form of coordinated effort to attain objectives is called:

Back 47

an organization

Front 48

What is an example of a decisional role of a manager

Back 48

changing the menu to incorportate new items

Front 49

Standards are important in the control process because they:

Back 49

define the dimensions for what is expected.

Front 50

Effectiveness means:

Back 50

choosing the appropirate objectives

Front 51

What is the definition of job satisfaction?

Back 51

an employees general attitude about their job

Front 52

power, status, and hierarchical relationships are an example of:

Back 52

delegation of authority

Front 53

the portion of the system model that is used to coordinate the activities of the system so that goals and objectivies can be accomplished is termed:

Back 53

linking process

Front 54

the management function of planning:

Back 54

involves determining in advance what should happen.