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75 Cards in this Set
- Front
- Back
For optimal performance, how much free space does Windows need on a hard drive?
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15% |
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Which partition is the bootable partition that start up BIOS turns to when searching for an OS?
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Active Partition |
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What is NOT a task you cannot perform with task manager? |
Restart a process
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Which Windows utility can be used to find out what processes are launched at startup?
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MSCONFIG |
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Which Windows utility can be used to monitor the performance of a processor memory and hard drive and save the monitor data and logs? |
Performance Monitor |
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Which utility can be used to build your own customized console?
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MMC - Microsoft Management Console |
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Which Windows utility is used to control the windows in third party services installed on a system? |
Services Console |
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To find out if programs and services are slowing down Windows startup, boot the system in _____ and watch to see if performance improves. |
Safe Mode |
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You can quickly identify a problem with memory or eliminate memory as a source of the problem by using the ______ tool. |
Memory Diagnostics |
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Which Windows utility can be used to view or modify partitions on hard drives and to format drives? |
Disk Management |
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What should be done before any changes are made to a system that is experiencing a problem? |
Backup Data |
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What is the most likely cause of an improper shutdown or system lockup? |
Hardware Problem |
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What can you do if you suspect an application requires more privileges than the currently logged on account? |
Run As Administrator shortcut menu option |
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What is the name of the program that reads the settings in the boot configuration data, which is the BCD file, and manages the initial startup of the OS?
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Windows Boot Manager |
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It is important to try the _____ early in the troubleshooting session before it is overwritten. |
Last Known Configuration |
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Which Windows RE (repair) tool is considered to be the least intrusive? |
Startup Repair
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Which command can be used to display TCP/IP configuration information?
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IPCONFIG |
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The solution for securing private data being sent over a public network such as the internet is ______? |
VPN - Virtual Private Network |
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What is used to identify a wireless access point? |
SSID |
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Which statement is true about controlling access to folders and file? |
Rights are assigned to accounts |
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When all users on a network require the same access to all resources, what type of network model should you use? |
Home Group |
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Which type of permissions should you set to control access to files and folders by local and network users? |
NTFS on NTFS Volumes |
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What is NOT true about share and NTFS permissions? |
If both permissions are used the LEAST restrictive permission between the two applies. |
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Which of the following is true about the guest account in Windows 7? |
It is disabled by default. |
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You should beware of a person attempting to use a computer after you have stepped away from it. A term referred to as ______. |
Tailgaiting |
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Which type of malware can hijack internal Windows components and often goes undetected and is already loaded when the antivirus software loads? |
Rootkit |
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What is the excelerometer used for in mobile devices? |
Adjusting the screen resolution. |
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Which type of virtualization should you deploy to provide a virtual desktop structure? |
Server Side |
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What is true about Type 1 hypervisor? |
Bare metal hypervisor |
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What is the AGP bus designed for? |
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What type of bus does PCI Express use? |
Serial |
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Where do today's computers store almost all motherboard configuration data? |
CMOS |
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If you are adding a hard drive to a system that already has a hard drive on it, what is true? |
Boot Windows and use disk manager to prepare the drive |
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What is true about installing a PATA device?
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A motherboard can support up to 4 IDE devices |
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Why might you want to use RAID 0? |
Improve disk performance |
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What might be the cause of a lack screen after installing a video card? |
Onboard video not disabled in BIOS |
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What do you need to do in Device Manager to display non present devices? |
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Which type of monitor withstands a lot of handling, uses mercury and takes up the most disk space? |
CRT (Cathode Ray Tube) |
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What is the possible consequences of the thermal compound being improperly applied? |
CPU can overheat |
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Which message are you likely to see if the BIOS cannot see the hard drive at POST? |
Fixed Disk Error |
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Under what circumstances might you need to rebuild a RAID volume? |
After you replace a failed disk. |
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While troubleshooting a monitor or video problem, what can you conclude when you hear one beep? |
BIOS successfully completed POST |
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What should you choose in the properties of a network connection so that Windows will use the best possible speed in duplex mode? |
Auto Negotiation |
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Which type of network device keeps a table of Mac addresses of devices connected to it? |
Switch |
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What type of device do you need to connect two network segments together? |
Bridge |
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What device should you consider if you want to have access to hard drives via Ethernet connection? |
NAS - Network Attached Storage |
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Under what circumstances should you always return a notebook to the manufacturer? |
For serious repairs and it's under warranty
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What is NOT a recommended action you should take before replacing or upgrading a component in a notebook? |
Connect it to a port replicator |
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Which type of memory are you likely to find in today's laptops?
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SODIMM |
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Which material is a cooler that sits atop a CPU most likely made of? |
Copper |
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Which disk drive uses 80 conductor cable |
EIDE |
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Which unit of electricity is used to measure the power consumption of a device? |
WATT |
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What is true about AC electricity? |
Travels on a hot line and returns on a neutral line |
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What is true about a FRU? |
Support tech should know how to replace one |
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What is the result of two objects with dissimilar electrical charges touching? |
ECD |
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Along with the processor, what other device is the highest heat producer in the system? |
Video Card |
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If your computer is in a dirty dusty environment, what tool should you use periodically to prevent overheating? |
Compressed Air |
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What is true about fans in the computer system? |
Larger fans tend to run quieter |
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Which of the following should be a consideration when purchasing a power supply with the correct wattage? |
PSU should be rated 30% higher (30% rule) |
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What does a small triangle embedded on a connector signify? |
Wire nearest the triangle is Pin 1 |
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What is another name for the notification area in Windows? |
System Tray |
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What is the maximum number of characters allowed in a file path? |
260 |
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Which edition of Windows is the only one that is offered in 32 bit? |
Starter Edition |
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What is the name for several small utility programs found in control panel? |
Applets
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The ____ dialog box in Windows appears each time a user attempts to perform an action that can be done only with administrative privileges. |
UAC - User Account Control |
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Dedicated device or computer called a print ____ controls several printers connected to a network. |
Print Server |
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To know the IP address to a networked printer, direct the printer to a ____ page. |
Configuration Page |
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What is the process called when Windows receives a print job from an application and places the job in the print queue? |
Print Spooling |
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What is true when cleaning your printer? |
Wipe the rollers on a laser with a dry cloth |
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Before replacing an image drum, what should you do first? |
Unplug it and allow the printer to cool down |
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Which hard drive type contains spinning platters? |
Magnetic hard drive |
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What is another name for file allocation unit on a hard drive? |
Cluster |
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Use the ______ command to rearrange parts of files so that files aren't contiguous. |
Defrag |
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Snap shot of the system settings and configuration are called _______.
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Restore Point |
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What is the fourth partition on the hard drive called? |
Extended Partition |