Ha(Boger)

Front 1

Operating supplies should be capitalized because they add to the total assets of company

Back 1

False

Front 2

When spot mopping it is best to use cool water so you dont loosen the finish on the floor

Back 2

True

Front 3

In Housekeeping operations, " opening the house" is a term that is used for the grand opening of the hotel

Back 3

False

Front 4

The use of forms to covert work assignments in a housekeeping department is actually a simple form of delegation

Back 4

True

Front 5

A " red tag program " usually relates to the removal of both personal and company property from a premise

Back 5

False

Front 6

The fewer department meetings held in the departments, the more favorable top ,management will probably view the managerial efficiency of the department heads

Back 6

False

Front 7

Typically the first rooms that should be serviced by the GRA in a hotel each day should be those which are occupied, but have not indicated whether or not they want service.

Back 7

False

Front 8

A tight schedule modifies a standing rotational schedule system taking into account the daily fluctuations in rooms occupancy

Back 8

True

Front 9

Stating epected results, setting performance standards, and establishing procedures are three good examples of delegation to subordinates.

Back 9

True

Front 10

The supply budgets are just as important as wage and labor budgets because supplies cost just as much s labor did in the housekeeping operation

Back 10

False

Front 11

Being impressed by a smooth talker during an interview, or making the assumption that silence reflects strength and wisdom, could be pitfalls during the interviewing process.

Back 11

True

Front 12

As inventory items are purchased, their invoices become receivables and must be paid for immediately

Back 12

False

Front 13

The front desk clerk uses information on the room rack to correct the housekeepers report each day

Back 13

False

Front 14

A double basin, plastic formed soak sink is an important piece of auxiliary equipment in every laundry in order that all linen waiting to be washed can be put through a pre-soak cycle

Back 14

False

Front 15

Cotton/polyester blended sheets will shrink less than all cotton sheets

Back 15

True

Front 16

An important activity of getting organized requires the preparation of job and position description

Back 16

True

Front 17

In properly designed laundries, floors are sealed to prevent lint from getting into cracks in the floor

Back 17

False

Front 18

Wastes that include cultures, spinal fluid samples, dead animals and animal bedding are known as surgical and autopsy wastes

Back 18

False

Front 19

Where there is persistent smoke ...

Back 19

there isn't necessarily a fire out of control, it may be smoldering fire

Front 20

A discussion of employee benefit in an employee orientation handbook would normally include information about:

Back 20

Military training leave

Front 21

Planning includes which of the following activities?

Back 21

budgeting and developing policies

Front 22

With reference to leadership, it is better to

Back 22

Let employees know where they stand, rather than where the manager stand

Front 23

Probationary periods of employment

Back 23

Give all employees the opportunity to demonstrate attitudes which support company objectives

Front 24

Flatwork finisher

Back 24

are not a piece of equipment required in a small laundry

Front 25

The definition of an area responsibility plan:

Back 25

a recommendation be the executive housekeeper, but is decided by the executive committee, as to who should clean what in all areas of the facility.

Front 26

Performance appraisals should be in writing and are usually given when?

Back 26

at the end of probationary periods of employment

Front 27

Deficiency of execution is usually caused by

Back 27

task interference, lack of feedback,balance of consequences

Front 28

A suitable PAR requirement for a facility that must send linen out to a commercial laundry would be

Back 28

4.5 Par

Front 29

The soap used in the guest rooms are considered to be

Back 29

expendables

Front 30

Which of the following statements is correct: JCAHO standards require that

Back 30

participation of linen laundry personnel in relevant continuing education programs must be documented

Front 31

Step 1

Back 31

# hotel rms/ nmr oer section= Daily GRAS needed

Front 32

Step 2

Back 32

Daily GRAs + Laundry teaM = # OF EMPLOYEES

Front 33

Step 3

Back 33

# employee * 7 days = mandays or shifts

Front 34

Step 4

Back 34

Mandays / 5 days(workweek) = Total employees

Front 35

Step 5

Back 35

Total employees / # team members = total teams

Front 36

Step 6

Back 36

Daily teams

Front 37

Step 7

Back 37

total teams - daily teams = Relief/ laundry.