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22 Cards in this Set
- Front
- Back
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What are the Five Roles that Prevent Clear Expression?
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- Controller
- Pleaser - Blamer - Distractor - Ghost |
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What is Communication?
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The transactional process in which communicators attempt to influence and are influenced by others.
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What is Verbal Communication?
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All spoken and written communication.
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What are the 4 principles of verbal communication?
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- Symbolic
- Rule Governed - Defines and Limits - Let's Us Create |
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What is Nonverbal Communication?
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All communication that is not spoken or written.
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What are the principles of Nonverbal communication?
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- Continuous
- Conveys Emotion - More Universal - Multichanneled - Ambigious |
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What is Transactional?
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Each person communicating is sender and receiver simultaneously.
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What are the Components of Communications?
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- Communicators
- Message - Encode - Decode - Noise - Channel |
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What are Communicators?
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Sending and Receiving messages in an event
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What is a Message?
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Thought or feeling to convey
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What is encoding?
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Convert into verbal or nonverbal that is complex
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What is decoding?
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Making sense of the message
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What is Noise?
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Physical or psychological interference reducing decoding
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What is Channel?
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Medium for which the message is communicated
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What are the advantages of I-Statements?
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- The listener knows who the originator or owner of the statement is
- Provide a target for the listener of the message to respond - Let you know when people are speaking to others - More thoughtful statements |
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What are the Four Levels of Communication?
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1) Surface Talk
2) Reporting Facts 3) Giving Opinions 4) Sharing Opinions |
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What are Men's Conversational Stategies?
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- Status and Independence
- Competative - Asymetric (Reporting, lecturing, fixing, and competing) |
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What are the characteristics of asymetrical relationship?
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- Lecturing
- Giving advice - Directing - Evaluating - Problem-solving - Challenging - Competing |
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What are a Women's Conversational Strategies?
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- Connection and intimacy
- Cooperative - Symmetric (quality of relationship) |
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What are the characteristics of symmetric relationship?
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- cooperation
- equality -rapport building - acceptance - listening - questioning - empathy - exploring problems - encouragement - mutual understanding - complimenting - negotiating |
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What are the Guidelines for Speaking Clearly?
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- Be Specific
- Communicate Observations, not Inferences - Communicate about a Behavior, Not the Person - Communicate in terms of "More or less" not "Either-Or) - Share Ideas, Don't Give Advice - Communicate what was said, not why it was said - Match Nonverbal and Verbal Communication |
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How to Reduce Anxiety when Speaking?
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- It's Natural to be Anxious
- You appear much more relaxed than you feel - Have something important to say (its the essential rule of thumb) - Practive what you're going to say - Release your tension before you speak - experience reduces anxiety - the group is on your side |
