Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
10 Cards in this Set
- Front
- Back
|
Listening - the process of receiving, attending to, and assigning meaning to auditory and visual stimuli |
Only takes up 42-60% of your communication time |
|
|
Daydreaming - your attention wanders to other events or people. "Drifting away" Rehearsing - practicing and preparing for your come back, blocking the speaker |
Emotional Cotton - our emotions can block our ears, like "cotton" |
|
|
Techniques to master active listening skills |
- Paraphrasing - Evaluating - Clarification - Body Language - Respond |
|
|
Listening Concepts 1) Attending 2) Understand 3) Remembering 4) Evaluate 5) Response |
Attending - lean in, prepare - pay attention - lean in - remove the 'emotional cotton' - caution the words you use |
|
|
Understanding - clarify using questions - the ability to read between the lines to find the true meaning. |
4 Steps to Improve active listening 1) Determine the organization 2) Attend to non-verbal cues 3) Ask questions 4) Silently Paraphrase |
|
|
Remembering - resenting information in ones memory - retaining information without drifting away from the conversation |
How to improve your remembering skills - repeat information - construct mnemonics, using an acronym - taking note |
|
|
Evaluating - Critical listening - critical analyze what the speaker has spoken in the conversation, mainly to determine its truthfulness, authentic, and if you believe it |
Improving Evaluating - separate factual statement form opinions and inferences - Evaluate inferences |
|
|
Response - Empathy is key - Listen fully and do not interrupt - do not make the conversation about you |
Empathy - the consideration one person can have towards another person |
|
|
Anticipating - skipping ahead, thinking you know what the speaker is going to say |
Judging - making conclusions about the person before the speaker has started. A preconceived notion |
|
|
Filtering - only listening to certain portions of the conversations, not all of it |
Distraction - you attention is taken away by noises, temperature, hunger, and activities to name a few |
