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9 Cards in this Set
- Front
- Back
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1
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Welcome to ______, my name is ________, and your name is?
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2
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Are you here to see anyone in particular?
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3
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Great. What good things are happening to you today?
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4
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Tell me. How did you expect to be treated when you came to our dealership today?
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5
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First of all, let me apologize for the poor treatment you received at the other dealership. We don't do business that way.
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6
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Tell me. How would you prefer to be treated?
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7
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No problem. That's just how we do business. May I take a moment and share with you the manner in which we work together with our customers?
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8
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It is our stated policy to treat every visitor to our dealership as an honored guest in our home...everyday...every time
...without fail...no exceptions. |
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9
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would that be ok with you?
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