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9 Cards in this Set

  • Front
  • Back
1
Welcome to ______, my name is ________, and your name is?
2
Are you here to see anyone in particular?
3
Great. What good things are happening to you today?
4
Tell me. How did you expect to be treated when you came to our dealership today?
5
First of all, let me apologize for the poor treatment you received at the other dealership. We don't do business that way.
6
Tell me. How would you prefer to be treated?
7
No problem. That's just how we do business. May I take a moment and share with you the manner in which we work together with our customers?
8
It is our stated policy to treat every visitor to our dealership as an honored guest in our home...everyday...every time
...without fail...no exceptions.
9
would that be ok with you?