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16 Cards in this Set

  • Front
  • Back

Problem Solving



3 Stages

1. Problem Finding


2. Idea Finding


3. Solution Finding

Problem Finding

- Observations


- Feelings


- impressions about the situation

Idea Finding

Coming up with different ways of solving the problem



- Be creative!


- Sometimes the craziest ideas become the best ones

Solution Finding

- Not complete until you have tried a solution and the problem has been solved


- if an idea doesn't turn out how you expected, try a different idea.

Lateral Thinking

- Means to "think outside the box"


- Generate ideas by being flexible and creative


- Look at a problem from a different perspective


- It is also called "sideways thinking"

Six Thinking Hats



1. The White Hat

Is concerned with gathering the facts, figures and objective information



- Do not let your feelings interfere


- Look only at the facts, without emotion


- Think like a computer



Sounds like:


- Give me the facts and figures please


- how much, how often, when


- What is the problem


- what are the needs

Six Thinking Hats



2. The Red Hat

- Recognizes emotions and intuition influence thinking


- Follow your "gut feeling",hunches and feelings to generate information without judgements or logic



Sounds like:


- I have a hunch about this


- This is how I feel


- I think this is terrible

Six Thinking Hats



3. The Green Hat

- indicates lateral thinking, creativity, alternatives, and proposals


- Encourages provocations and change


- Green represents nature and things that grow - "seeds of ideas"



Sounds like:


- Aha! I've got an idea


- How else can this be done


- So that's what you mean

Six Thinking Hats


4. The Black Hat

- Represents the use of judgment and caution


- Presents a logical case against the idea


- Provides negative feedback that is objective and free from emotions.




Sounds like:


- This idea wont work because..


- This could cause a problem


- Yes, but...




Six Thinking Hats


5. The Yellow Hat

- Logical, in a constructive way


- Looks for positive outcomes, reasons why the idea will work


- Put on the yellow hat when asses the benefits of a situation




Sounds like:


- This fits well together


- I want to explore further


- The idea has some value


Six Thinking Hats


6. The Blue Hat

- Think about how the hats are working together to solve the problem


- Don't think about the problem itself


- Pulls all the other hats together and is used to lead and make things happen



Sounds like:


- Let's get started!


- Focus on doing this


- its your turn

What does it mean to be empowered?

- To be empowered means to be inspired because you feel some sense of control over your own behavior and decisions


- This means taking responsibility for your decisions


Decision Making Styles



1. Inactive decision - making style

- you fail to make choices, and this failure determines what will happen.


- end up having to deal with whatever happens.


- do not gain the self-confidence they would have if they had made a decision and been accountable for it.

Decision Making Styles



2. Reactive decision-making style

- when you allow others to make your decisions.


- being easily influenced by what others think ,do, or suggest, lacking self-confidence, and having a need to be liked by others.

Decision Making Styles



3. Proactive decision-making style

- you examine the decision to be made, identify and evaluate actions you might take, select an action, and take responsibility for the consequences of this action.

Resistance Skills

- skills that are used when you want to say no to an action or to leave a situation.


- peer pressure is influence that people of similar age or status place on others to encourage them to make certain decisions or to behave in certain ways.


- peer pressure can be either negative or positive because peers may pressure you to make the right or wrong decision.