Gog's Chapter 6

Front 1

General Requests -

Back 1

Repair requests that do not pose an emergency situation and are of a general technological nature. These requests will be prioritized and scheduled accordingly.

Front 2

The Station Supervisor will determine if the service request requires the services of ITS. If services are required, the request will be reported by one of the following options:

Back 2

• Call the ITS Service Desk at [phone].

• E-mail the ITS Service Desk [e-mail]

Front 3

Emergency Requests-

Back 3

Repair requests categorized as an emergency are those that do pose an emergency situation.

This includes any technological failure that would affect the life safety of any Gwinnett County citizen, or any other technological emergency as determined by a Chief Officer.

Front 4

When it is determined that an emergency repair is necessary to maintain the operation of the facility, the Station Supervisor will notify_______________

Back 4

When it is determined that an emergency repair is necessary to maintain the operation of the facility, the Station Supervisor will notify their on-shift Battalion Chief.

Front 5

In the event the assigned Battalion Chief is unavailable, the Station Supervisor will notify _____________

Back 5

In the event the assigned Battalion Chief is unavailable, the Station Supervisor will notify an available Battalion Chief and request their review of the situation and notify the ITS.

Front 6

If the services of the ITS are required after hours or on the weekends, what should be done?

Back 6

If the services of the ITS are required after hours or on the weekends, the on-shift Battalion Chief will contact ITS by Nextel. The Battalion Chief should contact the following personnel in the order listed:

• Call the ITS Service Desk at [phone].

Front 7

ITS should or should not be contacted directly. If an emergency does exist, the ITS Supervisor will contact the appropriate department, county personnel, or service provider

Back 7

ITS should not be contacted directly.

Front 8

If an emergency does exist, the ITS Supervisor will contact the appropriate department, county personnel, or service provider

Back 8

If an emergency does exist, the ITS Supervisor will contact the appropriate department, county personnel, or service provider

Front 9

Loaner Equipment Requests

It is the responsibility of __________ to coordinate all requests for loaner equipment

Back 9

Loaner Equipment Requests

It is the responsibility of the ITS to coordinate all requests for loaner equipment

Front 10

Request must be submitted to the ITS Section no less than ____________ prior to the date the equipment is needed, unless an emergency.

Back 10

Request must be submitted to the ITS Section no less than 1 week prior to the date the equipment is needed, unless an emergency.

However, as much notice as possible is requested in order to make every attempt to comply with request and equipment loan availability.

Front 11

Request for loan equipment must be made through ___________

Back 11

Request for loan equipment must be made through the appropriate chain-of-command to the ITS.

Front 12

Classroom Set-up Requests

It is the responsibility of the __________ to coordinate and provide assistance with the set-up of classrooms for training purposes.

Back 12

It is the responsibility of the ITS to coordinate and provide assistance with the set-up of classrooms for training purposes.

Front 13

Classroom Set-up Requests

Request must be submitted to the ITS no less than _____________ prior to the date the equipment is needed, unless an emergency

Back 13

Request must be submitted to the ITS no less than 1 week prior to the date the equipment is needed, unless an emergency

Laptops and other equipment should be requested with as much notice as possible in order to make every attempt to comply with request and equipment loan availability

Front 14

Request for classroom set-up and assistance must be made through _____________

Back 14

Request for classroom set-up and assistance must be made through the appropriate chain-of-command to the ITS.