Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
|
change
|
any modification or alteration of the status quo
|
|
|
counseling
|
the discussion of an emotional problem with an employee to try to eliminate the problem or decrease it
|
|
|
role playing
|
the spontaneous acting out of a real life situation
|
|
|
listening
|
a developed skill in managers
|
|
|
empathy
|
putting oneself in another person's place
|
|
|
how employees react to change
|
attitude
|
|
|
which written communication is the least information rich?
|
formal written communication
|
|
|
ethnocentrism
|
belief that one's way of doing things is superior to that of others
|
|
|
individualism
|
the tendency to look after themselves and their immediate family
|
|
|
view of reality
|
perception
|
|
|
programmed learning technique that is designed to expose members of one culture to the values of another culture
|
assimilator
|
|
|
greatest information richness
|
face to face
|
|
|
categories of diversity training
|
skills based and awareness based
|
|
|
summary of one's education work experience training and references
|
resume
|
|
|
satisfaction =perception minus expectations
|
first law of service
|
