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15 Cards in this Set
- Front
- Back
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is equal to output and input
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Productivity
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Total quality managment
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seeks to increase customer service and reduce cost
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Do it right the first time
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First principle
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company's vision
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strategic intent
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common tools in the TQM process
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Pareto chart and Cause and Effect diagram
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CVA
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Customer value added and providing products and services that offer greater value than those of the competitor
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Benchmarking
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is an ongoing process of measuring products and services and practices against those of the competitors and industry leaders
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alternative work schedule
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is a variation in the times at which an employee can begin and end each day
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compressed work weel
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has longer individual work days
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flextime
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allows workers to decide when to stop and start their workday
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empowerment
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the process of giving workers autonomy over the way that they do their jobs and holds them accoutnable for the results
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intrapreneur
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the three foundations of intrapreuneaurship innovation, calculated risk taking' and creativity this is like an entrepreneur but the person remains in the company and works from within
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useful techniques with flextime
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1.train managers about flextime
2.keep two way communication channels open 3.set up procedures to monitor the work schedule |
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flextime benefits
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reduce tardiness improve job satisfaction improve commuting time
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What is the new truth about quality?
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quality is everyone's job-not just management
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