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15 Cards in this Set

  • Front
  • Back
is equal to output and input
Productivity
Total quality managment
seeks to increase customer service and reduce cost
Do it right the first time
First principle
company's vision
strategic intent
common tools in the TQM process
Pareto chart and Cause and Effect diagram
CVA
Customer value added and providing products and services that offer greater value than those of the competitor
Benchmarking
is an ongoing process of measuring products and services and practices against those of the competitors and industry leaders
alternative work schedule
is a variation in the times at which an employee can begin and end each day
compressed work weel
has longer individual work days
flextime
allows workers to decide when to stop and start their workday
empowerment
the process of giving workers autonomy over the way that they do their jobs and holds them accoutnable for the results
intrapreneur
the three foundations of intrapreuneaurship innovation, calculated risk taking' and creativity this is like an entrepreneur but the person remains in the company and works from within
useful techniques with flextime
1.train managers about flextime
2.keep two way communication channels open 3.set up procedures to monitor the work schedule
flextime benefits
reduce tardiness improve job satisfaction improve commuting time
What is the new truth about quality?
quality is everyone's job-not just management