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30 Cards in this Set
- Front
- Back
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What is a sociogram ?
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A schematic drawing that shows the
intragroup social realtionships |
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What are the names of the three networks?
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Advice, Trust Communication
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The right to command
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Authority
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The ability to influence
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Power
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Sufficing Behavior
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Leads to satisfactory payoffs between the orgnization and the informal group
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Perimeter guarding
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Protecting one's organizational turf at the expense of company teamwork and overall efficiency
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One of the most important activites that successful managers do over 50% of the time at work
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Networking
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What is the process of socializing, politicKing, and interacting with people throughout theorganization
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Networking
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What are the three subgroups in an organization called?
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nucleus fringe and outer
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the informal communication network
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grapevine
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True or false-the grapevine is written communication and emails
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False
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The least frequently used communication network
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single strand
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involves one person telling all the others the information
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gossip chain
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passing information on a random basis
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pobability chain
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information being passed on a selective basis
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cluster chain
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Four reasons that people are grapevine active
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lack information, insecurity in a situation, personal interest in a situation, recent information
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Liason people are very_____ in the way that they communicate
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selective
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Those individuals who are seeking admission to the informal organization
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fringe group
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What is the greatest overall benefit to the informal organization-the grapevine
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Provide feedback -reflects how the workers feel about the company to the manager
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What are the 5 benefits to grapevine?
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1. getting things done 2. Lighten managerial workload 3. Provide job satisfaction for the workers 4. Acts as a safety valve 5. Provide feedback for the manager
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What are the 4 disadvantages to the informal organization?
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resistance to change, goal conflict, conformity problems, rumor
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What is the definition of rumor?
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Interest X ambiguity
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How is rumor maintained and magnified?
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Selective filtering and elaboration
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Can the manager stamp out the grapevine?
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No
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What must the manager do concerning dealing with the informal organization?
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Recognize its inevitabllity
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This arises when a person pursues two incompatible objectives
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goal conflict
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What lets the worker blow off steam and release some of their job pressures ?
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grapevine and acts as a safety valve
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The most common grapevine network
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cluster chain
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What is the most widely used of all the grapevine chains?
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probability
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Who can only give employees psychological rewards?
formal or informal group leader? |
Informal doesn't have the authority to give out raises or overtime but can give out praise
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