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15 Cards in this Set
- Front
- Back
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communications
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process of transmitting meanings from sender to receiver-5 essential elements
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encoding
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translating a message into intelligible code -sender thinks through the ideas to be communicated
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decoding process
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receiver gets the message and interprets the message
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medium
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message is transmitted non verbally through gestures, body language, the environment or verbally or written
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information richness
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the potential information carrying capacity of data
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4 factors of information richness
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1. feedback 2. channel used ( audio and visual or limited visual 3. personal or impersonal 4. body language: natural or numeric
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face to face
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highest information richness
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3 zones of communication effectiveness
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most effective, overload zone and oversimplification zone
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perception
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a person's view of reality
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inference
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an assumption made by the receiver of the mesage
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status
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a person's relative rank in a group
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4 steps in the communication process
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1. attention 2.understanding
3. acceptance 4.action |
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attention
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overcoming of message complexity
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understanding
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comprehension of the message -what do you understand-paraphrase basck
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acceptance
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the receiver goes along with the message -compliance
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