Fundamentals Units 4 & 5

Front 1

motivator to communicate -

Back 1

referent

Front 2

person delivering the message -

Back 2

sender

Front 3

verbal and non-verbal information expressed by sender -

Back 3

message

Front 4

means of sending the message - visual, auditory, tactive -

Back 4

channel

Front 5

person to whom the message is sent -

Back 5

receiver

Front 6

physical and emotional climate in which the interaction takes place -

Back 6

environment

Front 7

message returned to original sender -

Back 7

feedback

Front 8

the intrapersonal level of communication includes -

Back 8

self-talk

Front 9

This level of communication occurs between two people or within a small group -

Back 9

interpersonal

Front 10

one individual interacting with a large group of people -

Back 10

public

Front 11

We all understand the same meaning for a word -

Back 11

denotative meaning

Front 12

Shading or interpretation of the meaning of a wordb-

Back 12

connotative meaning

Front 13

Types of verbal communication include -

Back 13

vocabulary, denotative meaning, connotative meaning, pacing, intonation, clarity & brevity, & timing & relevance

Front 14

This type of communication is done in spoken or written words -

Back 14

verbal communication

Front 15

This type of communication includes messages sent without using words -

Back 15

non-verbal communication

Front 16

Non-verbal communication includes -

Back 16

personal appearance, posture and gait, facial expression, eye contact, gestures, territoriality & space

Front 17

This helps the nurse to develop a heling relationship with his/her paitents -

Back 17

therapeutic communication

Front 18

how do nurses help people develop a sense of self -

Back 18

thru a healing, helpful professional relationship

Front 19

The basis for all nursing interventions is -

Back 19

primary catalyst for change int he client.

Front 20

Who said "the kind a person each nurse becomes makes a substantial difference in what the client will learn as she/he is nursed throughout his experience with others" -

Back 20

Hildegard Peplau

Front 21

What are the 4 phases of communication -

Back 21

preinteraction phase
orientation phase
working phase
termination phase

Front 22

What stage are you in if you are reviewing a patient chart -

Back 22

preinteraction phase

Front 23

What phase are you in when you introduce yourself to your patient -

Back 23

orientation phase

Front 24

what phase are you in with you are doing an assessment, giving meds, bathing and teaching a patient -

Back 24

working phase

Front 25

what phase are you in when your patient is discharged -

Back 25

termination phase

Front 26

team member relationships -

Back 26

1. focused on accomplishing the owrk & goals of the clinical setting.
2. communication may be aimed at team-building, collaboration, consultation, delegation, supervision, leadership or management
3. interactions are needed to build morale, accomplish goals, & strengthen relationships

Front 27

Communication techniques include -

Back 27

professionalism
courtesy
confidentiality
trush
availability
empathy
sympathy