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46 Cards in this Set

  • Front
  • Back
Tactical Plan
Sub-points to accomplish the strategic plan
Top level Management
CEO, CFO, CPO, COO, CTO, President
Middle level management
Regional-Management
First-line management
Hourly-employees, 'blue-collar workers'
How does an organization acquire good managers?
-Promoting within
-New college-graduates
-Taking from other successful organizations
Forms of Organizational Structures
-Line
-Line to Staff
-Multi-Divisional
-Matrix-Structures
What is morale?
How you feel about being somewhere (attitude about your job.)
The classical theory of motivation:
$ motivates, and atmosphere
theory-X Management
blue collar workers need constant-'over the shoulder' management
Theory-Y management
for people who enjoy working when in a job they enjoy and in a healthy environment, for appropriate pay
Theory-Z management
for self-motivated employees, who can work on their own-and motivate themselves to get work done efficiently and effectively
Strategies for motivating employees
-Bonuses
-Employee competitions
-Teams
-Behavior modifications: job design/job rotation
Define: The nature of accounting
"Recording, measuring, and interpretation of financial information".
Name the 3-financial statements:
-income statement
-balance sheet
-cash flow statement
Double-Book entry
Keeping 2 books ($) & making sure both equate at the end of a financial period
Gross Income:
GI=Net - Cogs (or G.P.)
Current Assets
short and long-term assets, listed in accounts receivable (put into the balance sheet)
Accrued Expenses
money owed that hasn't been paid yet
Ratios:
-Liquidity
-Profitability
-Profit Margin
-R.O.I.
Title VII of the Civil Rights Act of 1964
Equal opportunity (for all genders and races)
Assessing Performance
Performance evaluations
Affirmative action program
Equal employment (count-wise) of races and genders
Strategic Plan
Plans that establish long-range objectives and overall strategy or course of action by-which a firm will fulfill its mission
Operational Plans
Very-short term plans that specify what actions individuals, work groups, or departments need to work on and accomplish in-order to achieve tactical plans; ultimately the strategic plan
Specialization
division of labor into small, specific tasks and the assignment of employees to do a single task
Conceptual Skills
Ability to think in abstract terms (to see how 'parts' fit together as a whole)
Analytical Skills
ability to identify relevant issues, recognize their importance, understand the relationship between them and perceive the underlying causes of the situation.
Decision making process
recognize and define the situation, develop options, analyze options, select the best option, implement the decision, monitor the consequences.
Organizational Structure
arrangement or relationship of positions within an organization
Departmentalization
grouping of jobs into working units usually called 'departments,' units, groups or devisions
Functional Departmentalization
grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources
Product Departmentalization
organizes jobs around the product(s) of the company
Geographical Departmentalization
groups jobs according to geographical locations of a firms many branches (four-regional divisions, or multi-national divisions.)
Customer Departmentalization
arranges jobs around the needs of various types of consumers
Centralized organizations
top-concentrated authority
Decentralized Organizations
decision-making authority is delegated as far down the chain of command as possible
Span of management
number of subordinates who report to a particular manager
Wide-Span management
one manager supervising a very large number of employees
Narrow-Span management
a manager only-directly supervises a few-subordinates
Organizational Layers
levels of management in an organization
Line-Structure
direct lines of authority that extend from top manager to the lowest level of the organization
Line-and-staff structure
traditional line relationship between superiors and subordinates and also specialized managers (staff managers who are available to assist line managers.)
Matrix Structure
structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; (also called project-management structure.)
Group vs: Team
Group: people communicating with one another, share a common identity and have common goals
Team: small group who's members have complementary skills; common purpose, goals, and approach; holding themselves mutually accountable
Equity Theory
An assumption that how much people are willing to contribute to an organization depends on their assessment of fairness, or equity or the rewards they will receive in exchange
Herzberg's Two-Factor motivation theory
motivators and 'hygiene factors'