Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
46 Cards in this Set
- Front
- Back
Tactical Plan
|
Sub-points to accomplish the strategic plan
|
|
Top level Management
|
CEO, CFO, CPO, COO, CTO, President
|
|
Middle level management
|
Regional-Management
|
|
First-line management
|
Hourly-employees, 'blue-collar workers'
|
|
How does an organization acquire good managers?
|
-Promoting within
-New college-graduates -Taking from other successful organizations |
|
Forms of Organizational Structures
|
-Line
-Line to Staff -Multi-Divisional -Matrix-Structures |
|
What is morale?
|
How you feel about being somewhere (attitude about your job.)
|
|
The classical theory of motivation:
|
$ motivates, and atmosphere
|
|
theory-X Management
|
blue collar workers need constant-'over the shoulder' management
|
|
Theory-Y management
|
for people who enjoy working when in a job they enjoy and in a healthy environment, for appropriate pay
|
|
Theory-Z management
|
for self-motivated employees, who can work on their own-and motivate themselves to get work done efficiently and effectively
|
|
Strategies for motivating employees
|
-Bonuses
-Employee competitions -Teams -Behavior modifications: job design/job rotation |
|
Define: The nature of accounting
|
"Recording, measuring, and interpretation of financial information".
|
|
Name the 3-financial statements:
|
-income statement
-balance sheet -cash flow statement |
|
Double-Book entry
|
Keeping 2 books ($) & making sure both equate at the end of a financial period
|
|
Gross Income:
|
GI=Net - Cogs (or G.P.)
|
|
Current Assets
|
short and long-term assets, listed in accounts receivable (put into the balance sheet)
|
|
Accrued Expenses
|
money owed that hasn't been paid yet
|
|
Ratios:
|
-Liquidity
-Profitability -Profit Margin -R.O.I. |
|
Title VII of the Civil Rights Act of 1964
|
Equal opportunity (for all genders and races)
|
|
Assessing Performance
|
Performance evaluations
|
|
Affirmative action program
|
Equal employment (count-wise) of races and genders
|
|
Strategic Plan
|
Plans that establish long-range objectives and overall strategy or course of action by-which a firm will fulfill its mission
|
|
Operational Plans
|
Very-short term plans that specify what actions individuals, work groups, or departments need to work on and accomplish in-order to achieve tactical plans; ultimately the strategic plan
|
|
Specialization
|
division of labor into small, specific tasks and the assignment of employees to do a single task
|
|
Conceptual Skills
|
Ability to think in abstract terms (to see how 'parts' fit together as a whole)
|
|
Analytical Skills
|
ability to identify relevant issues, recognize their importance, understand the relationship between them and perceive the underlying causes of the situation.
|
|
Decision making process
|
recognize and define the situation, develop options, analyze options, select the best option, implement the decision, monitor the consequences.
|
|
Organizational Structure
|
arrangement or relationship of positions within an organization
|
|
Departmentalization
|
grouping of jobs into working units usually called 'departments,' units, groups or devisions
|
|
Functional Departmentalization
|
grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources
|
|
Product Departmentalization
|
organizes jobs around the product(s) of the company
|
|
Geographical Departmentalization
|
groups jobs according to geographical locations of a firms many branches (four-regional divisions, or multi-national divisions.)
|
|
Customer Departmentalization
|
arranges jobs around the needs of various types of consumers
|
|
Centralized organizations
|
top-concentrated authority
|
|
Decentralized Organizations
|
decision-making authority is delegated as far down the chain of command as possible
|
|
Span of management
|
number of subordinates who report to a particular manager
|
|
Wide-Span management
|
one manager supervising a very large number of employees
|
|
Narrow-Span management
|
a manager only-directly supervises a few-subordinates
|
|
Organizational Layers
|
levels of management in an organization
|
|
Line-Structure
|
direct lines of authority that extend from top manager to the lowest level of the organization
|
|
Line-and-staff structure
|
traditional line relationship between superiors and subordinates and also specialized managers (staff managers who are available to assist line managers.)
|
|
Matrix Structure
|
structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; (also called project-management structure.)
|
|
Group vs: Team
|
Group: people communicating with one another, share a common identity and have common goals
Team: small group who's members have complementary skills; common purpose, goals, and approach; holding themselves mutually accountable |
|
Equity Theory
|
An assumption that how much people are willing to contribute to an organization depends on their assessment of fairness, or equity or the rewards they will receive in exchange
|
|
Herzberg's Two-Factor motivation theory
|
motivators and 'hygiene factors'
|