Fundamental Ch 5/22

Front 1

Types of nonverbal communication

Back 1

Appearance

Facial Expressions

Eye contact

Gestures

Distance

Silence

Front 2

Distance for personal space

Back 2

2ft-4ft

Front 3

Distance for social conversation

Back 3

4-12ft

Front 4

Distance for public setting

Back 4

12-25ft

Front 5

Active listening is:

Back 5

1.Repeating words or phrase back to the sender

2. Giving your attention to the person and taking an active interest

3. Signaling to the person that you hear them by nodding

Front 6

Perception is:

Back 6

Being aware of one's own feelings and the feelings of others

Front 7

Nonverbal is:

Back 7

Communicating without using any form of speech

Front 8

What influence the message from being received by a person

Back 8

Congruent or incongruent silent messages

Front 9

Nonverbal communication can be conveyed by

Back 9

Body language

Front 10

A comforting touch help a patient feel that you what?

Back 10

Care and gives them a sense of security and acceptance

Front 11

A handshake is a sign of what

Back 11

Friendship

Front 12

A hug convey feelings of what

Back 12

Warmth and affection

Front 13

Communication styles are

Back 13

Visual, auditory, and kinesthetic

Front 14

Learning best by seeing is what kind of communication style

Back 14

Visual

Front 15

Learning best by hearing is what kind of communication style

Back 15

Auditory

Front 16

Learning best by sensation or feeling, and often move their hands when talking is what kind of communication

Back 16

Kinesthetic

Front 17

Barrier to communication

Back 17

Pain, hunger, anger, and unfamiliar Terminology

Front 18

What is the communication process

Back 18

Sender, encoder(sender), medium (message), decoder (receiver), receiver, message

Front 19

Questions used to find the emotional state of a patient

Back 19

1. What brings you to see the doctor

2. Can we talk about what giving you concern that brings you in to see the provider

Front 20

Stages of grief

Back 20

Denial, anger, bargaining, depression, acceptance

Front 21

Hierarchy of needs

Back 21

Finish it

Front 22

Why do we use defense mechanisms

Back 22

1. To deal with unpleasant and socially unacceptable circumstances or behaviors

2. To makw an emotional adjustment in everyday situations

Front 23

Coping skills can be

Back 23

Position (adaptive) and negative (nonadaptive)

Front 24

Phone screening is also called

Back 24

Triage

Front 25

To join together, as in joint

Back 25

Articulate

Front 26

To form a concept, throught, notion, or understanding

Back 26

Conceptualize

Front 27

To impart, as an idea; to transfer

Back 27

Convey

Front 28

To misinterpret; to twist into unusual shape

Back 28

Distort

Front 29

To explain, translate; to determine the meaning

Back 29

Interpret

Front 30

The immediate knowing or learning of something without the conscious user of reason

Back 30

Intuition

Front 31

A defense mechanisms of trying to blame another for one's own inadequacies

Back 31

Projection

Front 32

To force painful ideas or impulses into the subconscious

Back 32

Repression

Front 33

Staying home sick when a report is due, is considered what kind of defense mechanisms?

Back 33

Malingering

Front 34

Father who is frustrated athlete forces his son to excel in a sport, is an example of what kind of defense mechanisms?

Back 34

Sublimation

Front 35

The five stages of understanding needs

Back 35

Selfactualization, self esteem, physiological, saftey, belongingness and love,

Front 36

Proceeding logically through a set of questions that will reveal the caller's condition and help determine, if necessary how soon the patient should be seen by a provider

Back 36

Screening

Front 37

Who gets critical lab results

Back 37

Provider