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8 Cards in this Set
- Front
- Back
A formal statement in an organization's strategic plan that describes the overall purpose of the organization and what it intends to achieve in terms of its customers, products, and resources.
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Mission statement
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The ultimate user of a good or service.
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Consumer
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The outcome sought by a customer that motivates buying behavior - that satisfies a need or want.
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Benefit
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A combination of the product itself, the price of the product, the place where it is made available, and the activities that introduce it to the consumers that creates a desired response among a set of predefined consumers.
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Marketing mix
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Individual support plans included in a marketing planthat provide the guidance for implementation and controlof the various marketing strategies within a plan. Action plans are sometimes referred to as "marketing programs."
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Action plans
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A tangible good, service idea, or some combination ofthese that satisfies consumer or business customer needsthrough the exchange process; a bundle of attributes including features, functions, benefits, and uses.
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Product
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The buying or selling of goods and services electronically, usually over the Internet.
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E-commerce
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The coordination of marketer's communications efforts to influence attitudes or behavior; the coordination of efforts by a market to inform or persuade consumers or organizations about goods, services, or ideas.
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Promotion
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