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8 Cards in this Set

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A formal statement in an organization's strategic plan that describes the overall purpose of the organization and what it intends to achieve in terms of its customers, products, and resources.
Mission statement
The ultimate user of a good or service.
Consumer
The outcome sought by a customer that motivates buying behavior - that satisfies a need or want.
Benefit
A combination of the product itself, the price of the product, the place where it is made available, and the activities that introduce it to the consumers that creates a desired response among a set of predefined consumers.
Marketing mix
Individual support plans included in a marketing planthat provide the guidance for implementation and controlof the various marketing strategies within a plan. Action plans are sometimes referred to as "marketing programs."
Action plans
A tangible good, service idea, or some combination ofthese that satisfies consumer or business customer needsthrough the exchange process; a bundle of attributes including features, functions, benefits, and uses.
Product
The buying or selling of goods and services electronically, usually over the Internet.
E-commerce
The coordination of marketer's communications efforts to influence attitudes or behavior; the coordination of efforts by a market to inform or persuade consumers or organizations about goods, services, or ideas.
Promotion