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39 Cards in this Set
- Front
- Back
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What are the 2 motivational theories based on individuals?
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Maslow's hierarchy of needs
McClellends' Achievement theory |
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What are the 2 motivational theories based on organization factors?
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Herzberg
skinner |
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What is the highest level in maslow's hierarchy of needs?
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Self-actualization
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What are McClelland's 3 needs for control in order?
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1. achievement
2. affiliation 3. power |
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define corporate culture
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beliefs and values of a corporation
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What are the 2 factors in Herzberg's 2 factor theory?
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hygiene and motivation
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in herzberg's hygiene part of the theory, what is the motivating factor?
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dissatisfaction
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Give examples of herzberg's motivational theory
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responsibility
opportunity achievement |
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Give examples of herzberg's hygiene theory
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company policy and personnel, working conditions, interpersonal relations
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Define Expectancy Theory
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individual motivating factors and organizational motivating factors where people make decisions related to desired or needed outcomes
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What is Skinner's theory based on?
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opperant conditioning that includes rewards and punishment
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Define Motivation
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inner force that activates you to move or inspires you to do something
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Define Total Quality Management
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empowering employees to make decisions
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Individual and group behavior to ensure an appropriate action is used in____________.
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directing
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Define Leadership
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"doing the right thing"; influencing other people's behavior to achieve objectives
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Define Management
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"doing things right"; running a corporation effectively and efficiently.
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Which traditional management style deals with money, rewards, and punishment?
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scientific
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which traditional management style deals with Hawthorne, lighting, increased productivity?
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human relations?
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Who came up with theory x and theory y?
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McGregor
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What does the theory x worker "look like"?
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dislikes work and is unmotivated
authoritarian leader-ship |
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What does the theory y worker "look like"?
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happy to work and self-motivated
participatory |
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Define Organization
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the function of management that involves the development of the formal structure through which work is divided, defined and coordinated
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In the ____________theory, motivation is the expectation.
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expectancy
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it is shown that there is increased productivity when:
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given a choice
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SKinner deals with:
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rewards/punishmment
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cross-training is (horizontal/vertical)?
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horizontal
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micromanaging is (horizontal/vertical)?
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vertical
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Match:
1: autocratic 2: democratic 3: Laissaiz fare A: authoritarian B: whatever happens, happens C: people have a vote |
autocratic-authoritarian
democratic-people have a vote laissaiz fare-whatever happens, happens |
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define technical skills
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specific abilities people use to perform their job
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define Human Relations Skills
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Understanding people and working well with them
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Define conceptual skills
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understanding how the parts of a business relate to the whole
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motivation can be seen as a _____________ sequence.
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causative
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What characteristics are in a transformational leader?
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stimulates desire to change and changes followers
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What is a servant leader?
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Motivated by natural desire to serve
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what is a situational leader?
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combination of different leadership styles and deals with the situation at hand
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contingency leader?
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adjusts to fit situation
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ONE supervisor=___________ of _____________
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unity of command
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WHat are the four points of strategic management?
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1. vision
2. mission 3. written plan 4. plans to help achieve |
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just know this....
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formal = make decisions
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