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14 Cards in this Set
- Front
- Back
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FIT |
Fully independent traveller. Never give this guest their rate |
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What is the daily rate? What does it stand for? |
BAR rate. Best available rate |
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For government, senior and pnw rate what is Important to collect? |
Valid ID, so gov ID, or something with address to show where they live for the pnw rate |
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What rate is 2UDROI. What is important to note |
Room at the inn. Given to people stuck at hospital. Comp room booked by manager. Be very cautious as many of these guests will be experiencing a tragedy. |
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What are a few popular packages? |
-1UMBED bed and breakfast package including accomodation and $35/person breakfast credit accomodation and breakfast for 2 unlimited. Can do IRD but not promoted -2UMBED bed and breakfast package including accomodation and breakfast for 2 unlimited. Can do IRD but not promoted-P01GDN tea at the Empress and butchart gardens package including transportation to gardens and admission, accomodation, and tea at the Empress. Prices are per person -P01GDN tea at the Empress and butchart gardens package including transportation to gardens and admission, and admission, accomodation, and tea at the Empress. Prices are per person |
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What is NTAXF2 and NTAXFR |
American Express fine hotels and resorts. Must hand out letter and verbally go over each point, must thank them, guest must pay with AMEX card. |
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What is important to note for rooms 42 and below? |
They are only refurbished, new bathrooms but old furniture. Slightly bigger room and closet. Older guests tend to like these rooms |
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What is special about the signature rooms? |
They have something unique in them. For ex. A fireplace or an archway. Rooms starting with P are harbour view and rooms starting with H are city view in this catagory |
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Sizing if an Executive Suite? |
Larger than a deluxe but smaller than a junior suite |
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What letters are FG? |
A E F G M N Q |
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What letters are FG suites? |
A F N |
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What letters are Fairmont rooms? |
C (city view) V (harbour view) |
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What letters are signature rooms? |
H (city view) P (harbour view) S (2b harbour view suite) U (1b harbour view suite) |
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What letters our deluxe rooms? |
D (city view) X ( harbour view) |
