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15 Cards in this Set
- Front
- Back
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How would you code a call if you get a message from the operator stating that the prospect's number has been changed?
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Wrong number (Prospecting)
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List 4 examples of a No
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2 adamant No's
Deceased on residential Minor on residential Hang up after 1st paragraph All requests used Requests to be removed from phone list |
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List 4 examples of a special out
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Deceased on business
Minor on on business Vacation 4 weeks or more Away at school Duplicate call the same day In hospital Terminally ill Can't speak English Deaf In institution Media Hospital Museum Library Goverment |
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List four examples of a wrong number
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Any operator recording
Fax Modem Cell phone Pager No longer lives there |
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You're trying to reach Betty Smith. Her husband tells you that she passed away last month. How do you code the call?
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DS and No (Because it's residential)
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After hearing the tape, halfway through the first request, the donor hangs up on you. How do you code the call?
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No (All back-ends have to be a complete)
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Define Response Rate:
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Percentage of completed calls that generate a pledge
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Define Talk Time:
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From Hi to Bye
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Define Type Time:
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Time from when donor hangs up until you code the call.
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Define Performance:
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Dollars per completed call ($/CC)
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Define Productivity:
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Completed calls per hour (CC/HR)
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Define QSA:
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Quality Skills Assessment=45 minute evaluation of your skills
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Two reasons to follow script:
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1. Approved by Client
2. Proven effective |
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Benefits of getting credit card gifts:
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You: Get double credit
Client: Gets instant fulfillment |
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What does the Verifications department do?
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Calls back donors to make sure all information covered and gift is solid.
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