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16 Cards in this Set

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MOST FIRE OFFICERS WILL FIND THAT THEIR GREATEST CHALLENGE HAS TO DO WITH WHAT?
MANAGING PEOPLE
MANAGEMENT AS WE KNOW IT TODAY IS A PRODUCT OF WHAT?
THE INDUSTRIAL REVOLUTION
THE ADVENT OF STEAM POWER WAS FROM WHERE?
EUROPE
WHO DEVELOPED THE PRINCIPLES OF SCIENTIFIC MANAGEMENT?
FREDERICK WINSLOW TAYLOR
TAYLOR'S PRINCIPLES OF SCIENTIFIC MANAGEMENT WAS BASED ON HOW MANY PRINCIPLES?
FOUR (PAGE 63)
WHERE WAS THE FIRST COMBAT CHALLENGE HELD?
MARYLAND FIRE 1991
THE HUMANISTIC MANAGEMENT SCHOOL STARTED WITH THE HAWTHORN EXPERIMENTS CONDUCTED BY WHO?
GEORGE ELTON MAYO
WHO PUBLISHED THE HUMAN SIDE OF ENTERPRISE?
DOUGLAS McGREGOR
WHO DEVELOPED THE THEROY X & Y.
DOUGLAS McGREGOR
WHO DEVELOPED THE HIERARCHY OF NEEDS?
MASLOW
WHAT ARE THE HIERARCHY OF NEEDS?
1. PHYSIOLOGICAL
2. SAFETY, SECURITY AND ORDER
3. SOCIAL AND AFFECTION
4. ESTEEM AND STATUS
5. SELF ACTUALIZATION
WHO DEVELOPED THE MANAGERIAL GRID?
BLAKE AND MOUTON
WHAT ARE THE FIVE BEHAVIORAL MODELS ON THE MANAGERIAL GRID?
1. INDIFFERENT
2. CONTROLLING
3. ACCOMMODATING
4. SATUS QUO
5. SOUND
THIS IS HAVING THE RIGHT NUMBER OF PEOPLE IN THE RIGHT PLACE AT THE RIGHT TIME WHO CAN ACCOMPLISH THE TASK EFFICIENTLY AND EFFECTIVELY?
HUMAN RESOURCE PLANNING
ONE OF THE GREATEST DEMANDS ON THE FIRE OFFICER IS WHAT?
USE OF TIME
THIS IS ONE OF THE BEST TOOLS TO IMPROVE TIME EFFICIENCY?
DELEGATION