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6 Cards in this Set

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THIS IS THE FIVE STEP PROCESS CAN BE APPLIED TO MANY DIFFERENT TYPES OF PROBLEMS, WHAT ARE THEY?
1. DEFINE THE PROBLEM
2. GENERATE ALTERMATIVE SOLUTIONS
3. SELECT A SOULUTION
4. IMPLEMENT THE SOLUTION
5. EVALUATE THE RESULT
WHO USED THE PHRASE "MANAGEMENT BY WALKING AROUND"?
TOM PETERS
THIS DOCUMENT CAN BE USED TO DIVIDE A PROJECT INTO SEGMENTS, WITH MILESTONES TO IDENTIFY PROGRESS?
SIMPLE PROJECT CONTROL DOCUMENT
THIS MODEL IS A BASIC APPROACH THAT CAN BE USED IN SITUATIONS WHERE INTERPERSONAL CONFLICT IS THE PRIMARY PROBLEM OR A COMPLICATING FACTOR?
CONFLICT RESOLUTION MODEL
THIS PERSON PROVIDES A CONFLICT RESOLUTION MODEL THAT IS ESPECIALLY EFFECTIVE WHEN EMOTIONS ARE HIGH?
MICHAEL TAIGMAN
CUSTOMER SERVICE IS A TERM THAT PUBLIC SAFETY HAS ADOPTED BY WHO?
RETIAL BUSINESS