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87 Cards in this Set
- Front
- Back
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Affinity-Seeking Strategies
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Strategies for getting other people to like you
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Attribution Theory
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Theory that explains how you generate explainations for peoples behavior
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Buber's Classification of Relationships
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I-Thou and I-It relationships
Interpersonal and impersonal |
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Circumplex Model of Family Interaction
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Model of the relationships among family adaptability, cohesion, and communication
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Communibiological Approach
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Theoretical perspective that suggests people's communicaition behavior can be predicted based on personal traits and characteristics that result from their genetic or biological background
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Conflict Managment Styles
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Consistant Pattern or approach you use to manage dissagreement with others
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Avoidance
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Managing conflict by backing off and trying to side-step it
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Accomodation
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Managing conflict by giving into the demands of others
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Competition
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Managing Conflict by stressing winning the conflict at the expense of the other person
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Compromise
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Managing conflict by attempting to find the middle ground
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Collaboration
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Managing conflict by using other oriented strategies to achieve a posative solution for all
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Culture Shock
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Feeling of stress and anxiety a person experiences when encountering a culture different from his own
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Conflict
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Expressed struggle that occurs when people cannot agree on a way to meet their needs or goals
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Self Concept
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A person's subjective description of who he or she is
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Self Esteem/Self Worth
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Your evaluation of your worth or value based on your perception of your skills, abilities, talents, and appearance
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Family
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Unit made up of any number of persons who live in reltionship with one another and who are usually kin
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Interpersonal Communication
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A distinctive, transactual for of mutual influence, usually for the purpose of managing relationships
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Denotative Meanings
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Restrictive or literal meaning of a word
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Connotative Meaning
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Personal and subjective meaning of a word
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Eqilibrium Theory
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No Definition Yet
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Ethnocentrism/Parochialism
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Belief that your cultural traditions and assumptions are supperior to those of others
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Expectancy Violations Theory
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Theory that you interperet the messages of other based on how you expect others to behave
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Facial Management Techniques
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On next cards
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Natural Family
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Mother, Father, and their biological children
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Blended family
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Two adults and their children who are from previous marriages
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Single-Parent Family
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One parent raising one or more children
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Extended Family
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Relatives such as aunts, uncles, cousins, grandparents, and unrelated persons who are part of a family unit
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Family of Origin
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Family in which a person is raised
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Fundamental Attribution Error
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Attributing another person's behavior to internal, controllable causes rather than to external, uncontrollable causes
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General Other Perspective
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Aperspective that uses observed or imagined info about a group of people to predict a person's behavior
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Specific Other Perspective
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A perspective that uses info that a person can observe about another person to predict their behavior
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Guidelines For Self Disclosure
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small increments, less to more personal, reciprocal, risky, needs trust, enhances relationships
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Hall's High Context Culture
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Culture that derives much info from non verbal and environmental cues
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Hall's Low Context Culture
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Culture that derives much info from words of a message and less info from non verbal cues
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Halo Effect
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Attributing a variety of posative qualities to those you like
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Horn Effect
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Attributing a variety of negative qualities to those you dislike
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Hofstede's Dimensions
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Masculinity/Femmininity
Uncertainty avoidance Power Distance Individualism |
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Enculturation
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Process of communicating agroups culture from generation to generation
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Acculturation
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Process through which an individual aquires new beliefs by coming into contact with another culture
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How Self is developed
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Interaction with Individuals
Association with Groups Roles You Assume Self Labels Your Personality |
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Indirect Termination Strategies
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Attempts to break up a relationship without explicitly expressing the desire to do so
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Direct Termination Strategies
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Explicit Statements of the desire to break up a relationship
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Impersonal Relationships
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occurs when we treat people as objects or when we respond to their roles
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Johari Window Model
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Model of self disclosure that reflects the movement of info about yourself from blind and unknown to hidden and open
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James's Selves
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Material Self:Physical elements
Social Self:Self shown through others Spiritual Self:Introspections about morals and values |
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Listening Barriers
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Self Absorbsion, Unchecked emotion, criticism, info overload, external noise, listener apprehension
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Litening and Gender
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UNC Study, Men knew Details, Women knew big picture and emotional things
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Mediated Communication
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Communication with others established or maintained through media
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Negotiation Strategies
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Win-Lose:no compromise
Win-Win:other oriented, problem solving |
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Perceptual Barriers
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Overgeneralizing/simplifying, Stereotyping, Imposing Consistancy, Focusing on the negative, Fundamental attribution error,
Self-Serving Bias |
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Legitimate Power
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Based on respect for a person's position
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Referent Power
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Comes from attraction to another person, or the charisma a person posesses
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Expert Power
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Based on a person's knowledge and experience
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Reward Power
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Based on a person's ability to satisfy our needs
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Coercive Power
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Based on the use of snctions or punishments
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Predicted Outcome Value Theory
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People are most attracted to relationships that potentially have greater rewards/benifits than costs
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Primacy
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Emphasis on the first peice of info observed about another
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Recency
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Emphasis on the last peice of info observed about a person
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Principles of Communication
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Connects us to Others, Is Irreversible, Is Complicated, Has Rules, Has content and relationship dimensions
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Schutz’s basic human/interpersonal needs
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Need for inclusion
Need for control Need for affection |
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Self-fulfilling Prophesy
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A prediction about your future actions that is likely to come true because you believe it will
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Self-Serving Bias
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The tendency to percieve ones own behavior as more posative than others' behavior
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Social Exchange Theory
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A theory that claims people make relationship decisions by assesing and comparing the costs and rewards
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Social Information Processing Theory
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Explains how people use information they recieve from others via email and other electronic media to develpo relationships with others
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Social Learning Theory
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Theory of human behavior that suggests we can learn how to adapt and adjust our behavior towards others, how we act is not genetic
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Social Penetration Theory
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Model of self-disclosure and relational development that reflects both depth and breadth of shared information
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Stages of Conflict
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Prior Conditions Stage
Frustration Awareness Stage Active Conflict Stage Resolution Stage Follow Up |
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Stages of Listening
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Selecting
Attending Understanding Remembering Responding |
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Stages of Perception
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Selecting
Organizing Interpreting |
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Stages of Reltaionship Development
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Preinteraction Awareness
Initiation Exploration Intensification |
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Symbolic Interaction Theory
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People make sense of the world based on their interactions with others; also people are bound through common use of symbols
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Types of Listeners
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People-Oriented
Action-Oriented Content-Oriented Time-Oriented |
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Types of Love
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Sexual Love (Eros)
Short Term (Ludis) Platonic (Storge) Manic (Mania) Pragmatic (Pragma) Spiritual (Agape) |
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Types of Lying
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Deception by ommission
-Concealment Deception by commission -white lies, exaggeration Baldfaced Lies |
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Types of Nonverbal Communication
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Emblems (substitute for word)
Illustrators (accompany words) Affect Displays (emotional) Regulators (control flow) Adaptors (Satisfy need) |
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Types of Sexual Harassment
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Quid Pro Quo
Hostile Environment |
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Types of Stereoetypes
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Auto (own culture)
Hetero (observation w/o judging) Sociotype (based on fact) |
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Work Communication
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Upward Communication
Downward Communication Horizontal Communication Outward Communication |
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Communication as Action
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sourcw through channel to reciever
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Communication as Interaction
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Same as action with feedback
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Communication as Mutual Transaction
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Message and feedback happens at the same time
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Word Barriers-Bypassing
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Confusion caused by the same words meaning different things to different people
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Word Barriers-Malapropism
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Confusion of one word or phrase that sounds similar to it
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Word Barriers-Polarization
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Describing what you observe in terms of extremes with no gray area
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Word Barriers-Restricted Code/Jargon
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Set of words that have particular meaning for one person, group, or culture
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Word Barriers-Allness
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Tendency to use language to make unqualified, untrue generalizations
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Word Barriers-Static Evaluation
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A pronouncement that does not take the possibilit of change into consideration
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