Final Exam

Front 1

Agent Sales Report

Back 1

ASR (control P to open cash drawer)

Front 2

Employee Profile Record

Back 2

EPR

Front 3

Electronic Ticket

Back 3

VCR

Front 4

Passenger Name Record

Back 4

PNR (confirmation Code)

Front 5

Contract of Carriage

Back 5

COC (terms and conditions)

Front 6

Electronic Ticket

Back 6

TE

Front 7

Refunded Ticket

Back 7

TM

Front 8

Voided Ticket

Back 8

TV

Front 9

Miscellaneous Sales Report

Back 9

TK

Front 10

Life Cycle of VCR in Order

Back 10

Okay-Ckin-Lftd-Used

Front 11

Is there a fee for pet in cabin?

Back 11

Yes

Front 12

How much is pet in cabin fee

Back 12

$100

Front 13

Is there a fee for a Service Animal

Back 13

NO

Front 14

Meet and Assist has a fee

Back 14

False

Front 15

Emotional Support Animal fee is $100

Back 15

False

Front 16

What is the fee for an Unaccompanied Minor

Back 16

$75(short hall), $100(Medium), $125(international)

Front 17

EMD-A's Follow the life of the VCR

Back 17

True

Front 18

All EMD's are filed as refundable

Back 18

True

Front 19

Reservation fee is an EMD-A

Back 19

False

Front 20

EMD-S are issued in a OKAY status

Back 20

False

Front 21

You can void another RTM's transaction

Back 21

False

Front 22

You can create a Travel Bank without a Travel Profile

Back 22

False

Front 23

A RTM can sign a guest up for Elevate

Back 23

False

Front 24

Four security criteria you can used to verify Guest Identity

Back 24

first/last name, PNR(confirmation code), Last 4 digits of CC, Ticket#

Front 25

What do you need to create a Travel Bank

Back 25

Travel Profile

Front 26

Why would you refund a guest's ticket to a Travel bank

Back 26

Non-refundable ticket, weather issue(WX)

Front 27

Old Ticket Information Screen

Back 27

10

Front 28

Comparison Screen

Back 28

30

Front 29

New Information screen(ticketing screen)

Back 29

20

Front 30

First class fare code

Back 30

J

Front 31

Main Cabin Select code

Back 31

W

Front 32

Main cabin Code

Back 32

Y

Front 33

How many seats in First Class

Back 33

8

Front 34

How Many seats are in Main cabin

Back 34

12

Front 35

What is VX ticket stock#

Back 35

984

Front 36

What are the exit rows on airbus 320

Back 36

9 & 10

Front 37

What are Exit rows on Airbus 319

Back 37

8

Front 38

What are the three qualifications for a Guest to be seated in an exit row

Back 38

Read & write English, Willing/able, over 15yrs old

Front 39

When can you do a day of departure upgrade for First Class

Back 39

Day of departure(6hrs prior to take off)

Front 40

When can you do a day of departure upgrade for Main Cabin Select

Back 40

24hrs

Front 41

What are the three levels of Elevate and points required per level

Back 41

Red(opts, Silver(20,000), Gold(50,000)

Front 42

What levels of Elevate get the Reservation fee waived

Back 42

Silver and Gold

Front 43

Control "R"

Back 43

Retrieve PNR

Front 44

Control "T"

Back 44

Refresh the trip summary

Front 45

Control "E"

Back 45

End or Save Transaction

Front 46

Control "I"

Back 46

Ignore PNR

Front 47

Control "J"

Back 47

Add remarks (Journal)

Front 48

SVCA

Back 48

Service Animal

Front 49

WCHR

Back 49

Wheel Chair Long distance

Front 50

BLND

Back 50

Visual Impaired

Front 51

MAAS

Back 51

Meet and Asst

Front 52

WCBW

Back 52

Electric Wheel chair(wet cell)

Front 53

LANG

Back 53

Language Barrier

Front 54

PETC

Back 54

Pet in Cabin

Front 55

WCBD

Back 55

Electric Wheel chair(Dry-Cell)

Front 56

WCMP

Back 56

Manually Powered wheel chair

Front 57

INFT

Back 57

Infant

Front 58

DEAF

Back 58

Hearing impaired

Front 59

WCHS

Back 59

Cannot ascend/descend

Front 60

WCHC

Back 60

Wheel chair on board

Front 61

UMNR

Back 61

Unaccompanied Minor

Front 62

EMPC

Back 62

Emotional Support animal