Famous Dave's Final Test: Server

Front 1

CULTURE: Describe what it means to be "famous"

Back 1

To live and work everyday with famous "pride": passion, respect, innovation, diversity, and excellence.

Front 2

CULTURE: How many years did it take Dave Anderson to come up with his famous ribs?

Back 2

25 years.

Front 3

CULTURE: Describe the history of the feast lid.

Back 3

Dave Anderson used a trashcan to cook his BBQ when he was experimenting with recipes. The trash can lid is used as a symbol of the hard work that went into creating the perfect BBQ recipe.

Front 4

CULTURE: What was the location of the first Famous Dave's?

Back 4

Hayward, Wisconsin.

Front 5

CULTURE: List at least three items on the menu that have received awards.

Back 5

Bread Pudding, Wilbur Beans, Georgia Chopped Pork.

Front 6

CULTURE: List two places from which awards come.

Back 6

Hermitage, Nashville.

Front 7

FOOD AND BEVERAGE: Describe the Texas Beef Brisket as you would to a guest.

Back 7

Chewy, juicy. Because the brisket is rubbed with brown sugar and spices, it is sweet. Comes from the breast section of the cow, making it tender. Extremely popular at Famous Dave's!

Front 8

FOOD AND BEVERAGE: What seasoning is added to all adult burgers?

Back 8

Famous Dave's Steak and Burger Seasoning.

Front 9

FOOD AND BEVERAGE: We use _____ wood in our smoker.

Back 9

Hickory.

Front 10

FOOD AND BEVERAGE: How can you tell the difference between Georgia Chopped Pork and the Texas Beef Brisket?

Back 10

The pork comes from the top half of the pork, is chopped, and is lighter than the brisket. Served with Rich n Sassy sauce. The brisket is made with brown sugar and spices, is sliced, and is served with a meat sauce.

Front 11

FOOD AND BEVERAGE: How long do we smoke Georgia Chopped Pork?

Back 11

4 - 6 hours.

Front 12

FOOD AND BEVERAGE: Describe "St. Louis Style" as you would to a Guest:

Back 12

The St. Louis Style Ribs are more meatier, more tender, and are physically farther apart than the Baby Back Ribs. The sauce is caramelized over the meat, made with Dave's Rib Rub and celery seed.

Front 13

FOOD AND BEVERAGE: How would you describe Rib Tips?

Back 13

Rib Tips are considered often considered the "crab legs" of the BBQ world because the tendons and bones make it a little bit difficult to eat. However it is Famous Dave's favorite recipe on the menu because they are extremely flavorful. Served with pickled onions and southside BBQ sauce.

Front 14

FOOD AND BEVERAGE: What is meant when Ribs are prepared "naked"?

Back 14

Naked means without sauce.

Front 15

FOOD AND BEVERAGE: What is the ideal lunch ticket time? Dinner ticket time?

Back 15

11-3 ; 5 - 8.

Front 16

FOOD AND BEVERAGE: Describe the difference in the cuts of meat on the Texas Beef Brisket platter vs. the sandwich:

Back 16

The sandwich includes chopped or shingled cuts of brisket meat, while the platter has loosely chopped meat.

Front 17

FOOD AND BEVERAGE: What are the options on the 2 Meat Combo Platter and how many ounces are in each portion?

Back 17

4 oz Georgia Choped Pork
4 oz Texas Beef Brisket
6 oz Hot Sausage Link
1/4 piece Roasted or BBQ chicken
6 traditional chicken wings, or 1/2 portion boneless wings
16 oz Southside Rib Tips
4 Chicken Tenders
1 Sweetwater Catfish
1 Beer-battered Cod

Front 18

FOOD AND BEVERAGE: Describe Bread Pudding as you would to a Guest.

Back 18

The Bread Pudding is fluffy, warm, and sweet. The pecan-praline sauce served with it is rich and a bit twangy. Served with vanilla-bean ice cream and whipped cream.

Front 19

FOOD AND BEVERAGE: What is the average smoke time for Ribs?

Back 19

6 - 10 hours.

Front 20

FOOD AND BEVERAGE: What seasonings do we use to make our Ribs "famous"?

Back 20

Dave's Rib Rub, and celery seed.

Front 21

FOOD AND BEVERAGE: How many pieces of Corn do you receive with a side order?

Back 21

2 small pieces equivalent to one whole corn.

Front 22

FOOD AND BEVERAGE: Describe the All-American BBQ Feast.

Back 22

1 full rack of St Louis Ribs - 12 ribs
1 full country roasted chicken (1/2 dark meat, 1/2 white meat)
1/2 lb of Brisket, Pork, or Sausage Link
12 oz of cole slaw
12 oz of beans
24 oz of fries
6 pieces of corn
4 corn bread muffins

Front 23

FOOD AND BEVERAGE: What type of oil do we use in our fryers?

Back 23

Canola oil, cot seed.

Front 24

FOOD AND BEVERAGE: What are the ingredients of the Chicken Wild Rice Soup?

Back 24

Rice, celery, carrots, chicken.

Front 25

FOOD AND BEVERAGE: How many scoops of ice cream in a Famous Sundae?

Back 25

3, #12 scoops.

Front 26

FOOD AND BEVERAGE: What is a smoke ring in the ribs and what creates it?

Back 26

Nitrates form when the smoke from the hickory wood hits the meat, leaving a pink ring.

Front 27

FOOD AND BEVERAGE: What goes under all sliced meats?

Back 27

Texas Toast.

Front 28

FOOD AND BEVERAGE: If a guest requests only white meat when ordering the Country Roasted Chicken, what part of the chicken will they receive? If they request Dark Meat?

Back 28

White: breast/wing
Dark: Leg/thigh

Front 29

FOOD AND BEVERAGE: What types of lettuce are in the salad mix?

Back 29

Romaine and Iceberg

Front 30

FOOD AND BEVERAGE: What side options do we offer?

Back 30

BBQ Chips
Creamy Cole Slaw
Collard Greens
Dave's Cheesy Mac n Cheese
Firecracker Green Beans
Garlic Red-Skin Mashed Potatoes
Potato Salad
Famous Fries
Wilbur Beans
Fresh Steamed Broccoli
Grilled Pineapple Steaks
Fresh Sweet Corn

Front 31

FOOD AND BEVERAGE: List all items that are served with Hell Fire Pickles.

Back 31

All burgers and sandwiches.

Front 32

FOOD AND BEVERAGE: Is there any form of anchovy in the Caesar Salad dressing?

Back 32

No.

Front 33

FOOD AND BEVERAGE: What is an LT set and with what items would you find it?

Back 33

Lettuce and tomato; served with all grilled sandwiches and burgers.

Front 34

FOOD AND BEVERAGE: What type of nuts are in the Hot Fudge Kahlua Brownie? Can you order it without the nuts?

Back 34

Walnuts, no.

Front 35

FOOD AND BEVERAGE: Fill in the correct portion sizes for the following menu items:
Regular Rib Platter
Half Rib Platter
Full Slab Rib Platter
Texas Beef Brisket Platter
Georgia Chopped Pork Platter
Country Roasted Chicken Platter
Chicken Appetizer
Lunch BBQ Chicken Sandwich
Dinner Georgia Chopped Pork Sandwich
Lunch BBQ Texas Beef Brisket Sandwich
Chicken Breast weight
Adult Burger weight
Kid Burger weight
Kid Rib
Kid Chicken Tender
Bacon on Burgers and Hickory Chicken

Back 35

Regular Rib Platter - 4 bones
Half Rib Platter - 6 bones
Full Slab Rib Platter - 12 bones
Texas Beef Brisket Platter - 8 ounces
Georgia Chopped Pork Platter - 8 ounces
Country Roasted Chicken Platter - 1/2 chicken
Chicken Appetizer - 5 Tenders
Lunch BBQ Chicken Sandwich - 4 ounces
Dinner Georgia Chopped Pork Sandwich - 6 ounces
Lunch BBQ Texas Beef Brisket Sandwich - 4 ounces
Chicken Breast weight - 7 ounces
Adult Burger weight - 8 ounces
Kid Burger weight - 4 ounces
Kid Rib - 2 bones
Kid Chicken Tender - 3 tenders
Bacon on Burgers and Hickory Chicken - 2 strips

Front 36

FOOD AND BEVERAGE: What size scoop is used to portion the creamy coleslaw and the potato salad sides?

Back 36

#8.

Front 37

FOOD AND BEVERAGE: Name one of our Famous specialty drinks, ingredients, garnish, and glass.

Back 37

Spiked Berry Lemonade- 1/4oz Chambord, 5 1/2 oz Berry Lemonade, in an 18oz Schooner, garnished with a lemon wheel.

Front 38

FOOD AND BEVERAGE: What is our non-alcoholic beer?

Back 38

O'Doul's

Front 39

FOOD AND BEVERAGE: List your tap beers and sizes:

Back 39

14 oz and 22 oz for everything:
Blue Moon, Miller Lite, Bud Lite, Michelob Ultra, Sam Adams Seasonal, and Yuengling Lager.

Front 40

FOOD AND BEVERAGE: Drop the check, take __ steps, and turn around.

Back 40

2

Front 41

FOOD AND BEVERAGE: "I'll be ____ ____ with your change."

Back 41

Right back

Front 42

FOOD AND BEVERAGE: What is "flagging" a table?

Back 42

Putting the ketchup on the end of the table; this allows the host to know that the table needs to be wiped down.

Front 43

FOOD AND BEVERAGE: List at least 4 upselling options.

Back 43

Lemonade --> Raspberry Lemonade
Margarita on the rocks ---> Dave's Famous Margarita
Tap Beer --> Tall Sam Adams
Charred Grilled Chicken Sandwich --> Cajun Chicken Sandwich

Front 44

FOOD AND BEVERAGE: How do we answer a telephone?

Back 44

Hello, thank you for choosing Famous Dave's Alexandria. My name is Famous ____, how may I help you?

Front 45

FOOD AND BEVERAGE: What credit cards do we accept?

Back 45

Visa, Mastercard, American Express

Front 46

FOOD AND BEVERAGE: Is a credit card voucher picked up before or after the Guest leaves?

Back 46

After.

Front 47

FOOD AND BEVERAGE: How can you tell if a table has been greeted?

Back 47

If they have menus.

Front 48

FOOD AND BEVERAGE: List the contents of the six pack:

Back 48

Sweet n Zesty
Rich n Sassy
Wilbur's Revenge
Devil's Spit
Texas Pit
Georgia Mustard

Front 49

FOOD AND BEVERAGE: About what time would you make coffee for the lunch shift?

Back 49

10:45

Front 50

FOOD AND BEVERAGE: Please explain how you would deal with a long ticket time:

Back 50

Give them BBQ chips to snack on and experiment with the different sauces, and explain to them that it will take a while. Keep them informed.

Front 51

FOOD AND BEVERAGE: Name three things that are apart of your uniform every day:

Back 51

Apron, nametag, and smile.

Front 52

FOOD AND BEVERAGE: What are the three steps to Smokin' Service?

Back 52

Welcome the guest, take care of the guest, and farewell the guest.

Front 53

FOOD AND BEVERAGE: What are the acceptable forms of ID?

Back 53

Military ID, Passport, Driver's License, and State-issued ID

Front 54

FOOD AND BEVERAGE: What size bank does your management require?

Back 54

20 minimum

Front 55

What is a server financial?

Back 55

Report ran at the end of your shift that details shift sales, money you own restaurant, PPA, liquor sales, guest counts, and charges.