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37 Cards in this Set
- Front
- Back
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important concepts of management
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organization, management, the manager
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the process of management
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planning, controlling, leading, and organizing.
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top managers have what position?
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executives; president, vice president, CEO.
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middle managers have what positions?
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managers or directors; production manager, slaes manager, HR manager
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first-line managers have what positions
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supervisors; production supervisor, regional sales manager,cheif book keeper.
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roles of management
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figurehead, spokesperson, negotiator, leader, liaision.
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other managerial roles
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monitor, disseminator,Entrepreneurial, Disturbance Handler, Resource Allocator
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categories for managerial roles
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interpersonal, informational, and decisional.
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three processes for promoting change
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entreprenurial, competence-building, renewal.
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functions of the people side of management
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planning, organizing, controlling
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succesful managers have..
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personality and interests, competencies, and achievements.
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people side of planning; planning
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getting department heads to work together
working with small group of employees dealing with inter-departmental conflicts. |
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people side of management; organizing.
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dealing with power and politics
expediting communication understanding personal motivation and skills |
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people side of management; controlling
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influencing behavior or subordinates
correcting employee control problems encouraging employees to change. |
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successful managers have what skills?
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technical
interpersonal conceptual diagnostic communication decision-making time-management skills |
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competition and change deals with?
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technology
globalization deregulation political change category killers global workforce human capital |
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fundamental changes facing management
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technological innovation
globalization deregulation demographic changes political changes |
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"the new management" has?
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smaller units
team based organizations empowerment flatter structures new power bases vision and values knowledge-based organizations agents of change leadership e-commerce |
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why do companies go abroad?
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improve quality
reduce costs increase sales |
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international strategies
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exporting
licensing franchising direct investment multinational enterprises wholly-owned subsidaries strategic alliances joint ventures |
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political and legal enviornment of going abroad
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trade barriers; tariffs
subsidies; quotas political risks; legal system |
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the socio-cultural enviornment
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values
language custom |
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the technological enviornment of going abroad
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suiteable technology
social conditions economic conditions willingness and ability |
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assets of global manager
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ethnocenrtic; home market orientation
polycentric; individual foreign market regiocentric; integrated worldwide marketing |
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sucessful factors of an international manager
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cross cultural sensitivity
business knowledge courage motivate others personal integrity insight committ to sucess takes risks uses feeback willing to learn open to criticism seeks feedback maintains flexibility |
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international management factors
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planning controlling leading organizing
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how to improve social responsiveness
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social auditing
whistle blowing |
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diversity management
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race and ethnicity
working woman older workers disablities sexual preference |
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barriers to diversity;
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discrimination
tokenism gender roles stereotyping prejudice ethnocentrism |
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managing diversity
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leadershiper
research and measurement education and training management and system evaluation |
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management function of planning
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what are the organizations long term objectives;
what strategies will best achieve these objectives; what should short term objectives be; |
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management function of organizing;
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how man subordinates should report to me?
How much centralization is appropriate? How should jobs be designed? |
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management function of leading;
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How should employees be motivated?
What is the most effective leadership style? When should conflict be stimulated? |
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mangement function of controlling;
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What organizational activities should be controlled?
When is a performance deviation significant? What is the best management information system? |
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programmed decision making
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classification- routine, generic, programmable;
nature- predictable, welldefined; strategy- rules and computations; situation- relatively unchanging; techniques- decision science, capital budgets; |
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non programmed decision making
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classification-unique, innovative,unpredictable;
nature- unstructured, ambiguous; strategy- principles or judgement; situation- rapidly changing and evolving; techniques- intuition or creativity; |
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decision making process
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identification of a problem
identification of decision criteria allocation of weights to criteria. |
