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170 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Abuse
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willful and unjustified infliction of pain, injury, or mental anguish
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accessory |
one who is not the chief actor in the offense, nor present at its performance, but in some way concerned either before or after the act committed |
Jewelry |
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accomplice
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individual who is EQUALLY RESPONSIBLE for an offense considered to be a violation of the law
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accused
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defendant in a criminal case (aka prisoner or defendant)
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adjudication
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formal giving or pronouncing of a JUDGMENT or decree
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Aggressor
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one who FIRST employs hostile force
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alleged
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claimed, but as yet, unproven
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arrest
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taking of a person into custody in a case and in the manner authorized by law
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assault
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any willful attempt or threat to inflict injury, coupled with present ability to do so, that would give the victim reason to fear immediate bodily harm
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battery
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any willful and unlawful use of force or violence upon the person of another
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booking
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a DSD function whereby an individual is official incarcerated after arrest, which includes photographing and fingerprinting the arrestee
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burglary
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entering a building with intent of committing a crime
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charged
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being formally ACCUSED of a crime
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commissioned
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duly sworn person who is authorized to execute police powers
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convicted persons registrant
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any person convicted of a crime required to register with a police agency by law
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crime |
an act or omission forbidden by law and punishable upon conviction by death, imprisonment, fine, or other penal discipline |
Act with discipline |
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custody
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having responsibility for the care and control of a person or thing
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defendant |
a person who is alleged to have committed some violation either in a civil or criminal suit |
Alleged in suit |
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dissemination
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disclosing records of CH or the absence of records of CH to a person or agency outside the organization which has control of the info
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embezzlement
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FRAUDULENT APPROPRIATION of money or goods entrusted to one's care
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extortion
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broad crime that may apply to any situation where a person wrongfully threatens another to try to obtain something of value
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felony |
crime punishable by death or imprisonment in the state prison for not less than one year |
More than one year |
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fingerprint
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reproduction of the smooth surface of the pattern or design formed by the ridges on the inside of the end joint of a finger or thumb
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grand larceny
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theft of property which is worth more than a certain sum (varies by state)
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gross misdemeanor
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crime punishable in the county jail for not more than one year or by a fine of not more than $2000 or both
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henry fingerprint classification system
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system or method for classifying fingerprint patterns
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incarcerated |
confined in a jail or prison |
Confined |
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indictment |
formal CHARGING of a person of a crime by a grand jury |
Grand jury |
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inmate
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any person (pretrial, unsentenced, or sentenced) who is confined in a detention or holding facility
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jurisdiction
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geographical or subject area in which a court, judge, or official has the authority to act
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misdemeanor
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crime punishable in jail for not more than 6 months or by a fine of not more than $1000 or both
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module
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unit used to house inmates in the CCDC
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petit larceny
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theft of property which is worth less than a certain sum (varies by state)
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parole |
supervised release from prison before the full sentence is served |
Before full time served |
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probation |
form of sentence by which a person convicted of a crime is allowed to remain in the community under supervision instead of serving a jail or prison sentence |
Form of sentence |
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recidivist
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person who continues to commit criminal acts; a habitual criminal
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referral
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an application provided by employers to applicant to obtain a work card
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reticule
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a magnifying-type device used to enlarge fingerprints so that they may be classified and ridge counts can be established
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robbery
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unlawful taking of personal property from the person of another, or in the person's presence, against their will, by means of force or violence or fear of injury
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sallyport
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an enclosure within a detention facility containing doors or gates at both ends, only one of which opens at a time, for security purposes
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subpoena
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court order COMMANDING someone to appear at a certain time and place to give TESTIMONY on a certain matter
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summons
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court order notifying an individual that an action has been commenced against him and requiring him to appear for PROCESSING in lieu of ARREST
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witness
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one who being present, personally sees or perceives a thing
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work card
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a picture card used for employment purposes and issued by a police department
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vision
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for the LV community to be the safest in america
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values
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ICARE
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ICARE
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Integrity, Courage, Accountability, Respect for people, Excellence
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mission
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to serve people, strengthen relationships, improve the quality of life
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to A B C |
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goals |
Lead though empowerment and accountability, |
LVMPD |
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Customer Service |
Their perception is reality, either positive or negative. Long term success is organization culture that prizes services, or else fails to meet citizens needs |
+/-, success |
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Types of customers
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External and internal – sometimes difficult to identify, but need to know what they need and how to provide it in a way that maximizes satisfaction, teamwork, camaraderie
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External Customers
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People who need our services outside the bureau, department, other cj agencies, and persons within the jurisdiction (aka tourists)
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Internal Customers
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People who work for our agency and depend on us in order to complete their own work
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Customer is always right |
They haven’t been taught differently, ways to MAKE THEM RIGHT; assume innocence, look for teaching opportunities, believe your customer |
Not taught differently |
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Assume innocence |
NOT ALWAYS WRONG if it sounds that way; could be explained poorly. Let them finish their thought and clarify with questions |
Until proven guilty |
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Look for teaching opportunities |
Make sure they get the information they could’ve used prior to the misunderstanding “in case you ever need our services again…” |
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Believe your customer |
Keep good relationship because THEY MAY BE RIGHT, give them the BOTD, make them feel right, fix the problem not the blame |
Keep up relationship |
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Customer service over the phone |
Make sure caller is satisfied, no nonverbal cues so be wary of voice, be mentally prepared to deal with them |
Caller is satisfied |
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Simone Davis Quote |
“we are ordinary people who choose to do extraordinary things” |
Olympics |
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Answering the phone
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Answer with a solid pleasant greeting immediately “good morning this is records and fingerprinting, Jessica speaking, how can I help you”
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Putting caller on hold |
Ask permission first, or reprioritize or ask to call back, may need to answer another line, get information, or regroup |
Permission |
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Taking messages
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Must be accurate and complete (full name, phone number, company name, date and time recorded, your name)
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Transferring calls |
Take msg and have right person return call; if you must, give name and number of who will help them and stay on the line during the switch |
Avoid this |
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Voicemail
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Only a supplement to a call; update frequently with up-to-date information of who to contact if urgent or when you’ll return; return msgs promptly
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Take away messages
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Everything represents department, privilege to serve; be problem solver/caregiver/person who steps up; show CARE; honesty policy; mission to care for community
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DSD
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Detention services division
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DOA
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Declaration of Arrest
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TCR
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Temporary Custody Record
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ICR
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Incident Crime Report
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OR
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Officer’s Report
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CCDC
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Clark County Detention Center
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AFIS
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Automated Fingerprint ID System
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P1
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Premier One
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NCIC
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National Crime information center
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NLETS
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National Law Enforcement Telecommunications System
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III (Triple I)
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Interstate ID Index
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NCJIS
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Nevada Criminal Justice information system
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JLINK |
NV Department of Public Safety computer program |
DPS |
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SCOPE
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Shared Computer Operations for Protection and Enforcement
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WVS
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Wanted Vehicle System
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CTRACK
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Clark County CJ Information System
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ITAG
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Clark County Detention Center’s Inmate Management System
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Odyssey
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Clark County District Court and Justice Court computer system
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Microsoft Applications
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Outlook is email application used by LVMPD, word, excel, powerpoint
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Consorting with persons of ill repute
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cannot fraternize with known illegal gamblers, prostitutes, narcotic offenders, habitual drunkards, or persons of bad character or ill repute except to accomplish police task
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records and fingerprint and detention records chain of command |
LEST - Sr LEST - LEST Supervisor - Records Manager - Director - Deputy Chief |
LSLRDD |
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tourist safety and CP division chain of command |
LEST - LEST Supervisor - Admin Lieutenant - Captain - Deputy Chief |
LLACD |
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tourist safety and CP division (Laughlin) chain of command |
LEST - LEST Supervisor - Lieutenant - Captain - Deputy Chief |
LLLCD |
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Rater factors |
have a framework to hold together the things you know personally and the info passed onto you by the Central Records Training Section |
Central records training |
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Reliability |
ability to provide what was promised, DEPENDABLY and accurately |
Dependable |
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Assurance |
knowledge and curtesy you show to customers and YOUR ABILITY TO CONVEY trust, competence, and confidence |
Convey |
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Tangibles |
PHYSICAL facilities and equipment, appearance of your work area, personal appearance |
Physical |
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Empathy |
degree of CARING and individual attention you show customers |
Caring |
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Responsiveness |
willingness to HELP customers PROMPTLY |
Prompt |
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AFIS system
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Converts prints to digital format for searching and sorting, conducts matches quickly, compares newly acquired prints to existing ones, searches latent prints to ID suspects
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P1 system |
LEST of records and fingerprint enters reports; handwritten reports scanned into OnBase and entered by lest of TSCP or RFB |
Reported incidents |
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NCIC system |
Serves local/state/federal agencies; locater type file for missing/unID people; information on vehicles, license plates, boats, guns, articles, securities, wanted persons, Canadian warrants, US secret service, foreign fugitives, III system |
Filing sys of crimes/criminals of nationwide interests |
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NLETS system |
Receive store and fwd msg traffic of all types of freeform CJ related data to and from all user agencies; msgs sent specifically or to all; support inquiries into state motor vehicle/drivers license/CH and other state databases; provides access to road/weather conditions, boat/snowmobile registrations, aircraft tracking system, registration system, hazardous material sites |
Interstate/agency exchange of cj info |
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III (Triple I) system |
INDEX OF RECORDS OF CHI collected by cj agencies, has basic source doc, submitted to FBI for comparison before inputting entry |
Individs chi from ncic, fingerprint card basic source doc |
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NCJIS system |
Enables users to ACCESS CH and warrants and information to parole and probation, sexual offenders, protection orders, and concealed weapons |
NV CH and warrants |
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JLINK system |
Allows lvmpd to fully utilize new and emerging LE communications, and access state and federal cj systems |
State and federal cj sys - NNN/III |
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SCOPE system |
INFORMATION ON BUSINESSES/INDIVIDUALS, CH/NON-CH (arrest/conviction data and physical descriptors, work app information, traffic accidents, etc.) |
24hr online master name index/business/CH |
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WVS system |
Available through SCOPE, entered/updated/maintained by RFB, other agencies maintain their own information on this |
Info on local wanted/impounded vehicles |
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CTRACK system |
INDEX by name, ID#, event #, citation #, SSN, court case #; INDEX OF INDIVIDUALS CITED/ARRESTED/INDICTED by grand jury in clark county |
Named in warrant requedt for committing criminal offense or traffic violation |
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ITAG system |
Personal identifiers, court appearances, bail, housing locations, discipline reports |
Inmate incarceration history |
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Odyssey system |
Provides access to information related to traffic tix, docs, and status |
Court proceedings |
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Distractions to listening |
Noise, interruptions (aim for good communication), technology (not face to face), stereotypes (flawed prejudgment), trigger words, attitude |
NITSTA |
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Background questions |
Pull up their records, see if you’re the right person to talk to; ask for drivers license/state IC card, complete name, have they been arrested by the agency |
Intro to conversation |
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Probing questions |
Closed (yes/no) and open ended (invite conversation, who/what/where/when/why for clarity) |
Help identify issues to find a solution |
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Confirmation questions |
Allow them to add information or clarity, make sure they know you want a response |
Check and balance system |
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When questions go wrong |
Asked at wrong time, too many questions, too personal; TIMING is key, BODY EXPRESSION important, how you say something matters (TONE) |
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Muhammad Ali
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“service to others is the rent we pay for our stay here on earth”
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Listening is less about ears
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More about trust and respect and involvement and information sharing
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How much we hear |
Plenty of time to figure out needs/wants, present misunderstandings and errors, ask intelligent questions, build relationship |
25%, can listen up to 450 wpm |
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To reinforce listening skills
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Write down information/ideas of responses not rebuttal; reflect key points they made when your turn to speak, ask clarity questions if unclear of anything
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Ralph Ellison quote
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“it takes deep commitment to change and even deeper commitment to grow”
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Taoist quote |
“a strong man masters others, a truly wise man masters himself” |
Controllable sins quote |
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I don’t know
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"…but I'll find out"
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I don’t care |
customers want you to serve them; they will mimic your attitude/conversation/appearance |
Care about serving |
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I cant be bothered |
ACTIONS SPEAK LOUDER THAN WORDS - if you’re talking with a coworker or a personal call takes precedence or you ignore attempts to catch your attention your customer will be annoyed |
Actions |
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I don’t like you |
No one enjoys hostile encounters; the more obnoxious the more memorable it is |
Sensitive to this attitude |
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I know it all |
Interrupt with a comment or solution or to force a customer to MAKE A HASTY DECISION - knowledge is to help not used to command submission |
Pushy |
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You don’t know anything |
no dumb questions, only dumb answers; DON’T PUT DOWN OR CUT OFF customers for having the wrong idea of what they need or they might take their issue to a higher authority |
Dont put down |
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We don’t want your kind here |
Treat every customer with courtesy and respect |
Prejudice - age, size, education level, dress, etc |
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Don’t come back |
purpose of serving customers is to convince them you have THEIR BEST INTEREST IN MIND, so don’t make them feel they’re an inconvenience - want to build a relationship of friendliness and concern |
They dont feel bad about returning |
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I’m right and you’re wrong |
DON’T ARGUE with a customer over something that is more of a POINT OF PERSONAL PRIDE than professional service - give them the BOTD |
Not about pride |
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hurry up and wait
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RESPECT YOUR CUSTOMERS TIME and they will reciprocate. If someone has been waiting, apologize for the delay and help them without hesitation
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Electronic communication guidelines |
Electronic mail, internet and telecommunications access are resources for communications b/w employees, other government agencies, companies, and individuals for the benefit of the department |
computers, databases, and confidential information must be PROTECTED FROM UNAUTHORIZED USE, FOR WORK RELATED ACTIVITIES ONLY |
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Electronic communications prohibited behavior |
Circumventing pws, user authentication or other security measures; downloading/distributing © materials/software; unlawful activities/solicitations; sending threatening/obscene/harassing msgs; for personal gain or support/advocate of nondept purpose |
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Electronic communications computer warnings |
May allow other members to proxy Outlook but help responsible for activities ecept by information tech personnel; annual audit of email/internet communications, sys admins have access to main/user access requests and may monitor msgs |
Own risk, monitoring |
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Electronic communications and pw security guidelines
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Cant be shared without permission of LT or higher; if given out, change asap; information tech bureau requests pw change every 90 days; log out/lock workstation if unattended (ctr-alt-delete)
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TSCP Laughlin |
Lest performs all functions of general division in addition to functions pertaining to CSS |
Fingerprint and PRR units |
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TSCP computer duties
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Enter station reports and field interview cards into P1; scan, index, control doc quality into OnBase; retrieve, log, distribute subpoenas received from databases, faxes, and inter office mail; maintain manual and computerized filing systems/logs, type recorded dictations; retrieve data and text from comp systems
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TSCP office duties
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Take reports from citizens; handle completing and routing service requests; perform clerical duties (transcribe correspondence, forms, reports); order/maintain supplies; take information/complaints in person/phone and handle/route accordingly; compiles reports and stats; receive, log, sort, distribute mail/reports/citations; supports unit
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Harassment and discrim protected classes
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right to work in environment free of harassment/discrim based on race, color, religion, sex, national origin, age, genetic info, disability, workers comp status, family medical leave, military service, sexual orientation, gender ID/expression, or political affiliation
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Harassment and discrim reporting
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Complaints made to one or combination of: any supervisor, director of office of employment diversity, professional standards division commander; lvmpd employees must refrain from participation/encouragement of potentially harmful actions, report such acts, and encourage employees to report acts against them
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Harassment and discrim pledge |
Cant deny promotion, refuse to hire, deny benefits, demotion, suspension, illegitimate discharge, or rebuff of employee who has complained or participated formally/informally |
No retaliation for filing or assisting in complaint/testifying in investigation; adverse actions prohibited |
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Detention services division inmate services
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Provides security, housing, meals, health care, clothing, programs; social and legal visits, hospitals and other detention facilities
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Detention services division |
Book, process, house, transport, release criminals; maintain records on all phases of inmate custody (booking, court appearances, dispositions); housing changes at CCDC; release information |
Custody phases |
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Records and fingerprinting bureau
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Entry, processing, maintenance, dissemination of criminal records and CHI systems, issues work cards, processes carrying concealed weapons apps, registers convicted persons
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CHI RFB |
Criminal history and identify section |
Scope and sealing units |
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SCOPE unit |
Enters data for booking, release, citations; enters temp registration information of convicted persons until permanent registration forms are completed; enters information on final arrest dispositions to include justice/district court dispositions and city/county denials |
Full scope of things - Citation, registration, disposition: summons-in-lieu of arrest, erroneous/duplicate bookings, double ID #’s in the system |
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Sealing unit |
Researches and queries for arrest/CH records; updates arrest dispositions, scans/monitors/retrieves/redacts/deletes/prints related information to an event being sealed |
Receives Orders to Seal from courts, ensures eligible records are sealed from various CJIS; |
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CSS RFB |
Customer service section |
Fingerprint and PRR units |
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Fingerprint unit |
Compiles, types, modifies, enters, copies, and distributes apps for work cards (review and interpret CH for approval/denial), concealed firearms permits (review apps for accuracy), and records of registrations (conduct CH searches and determine registration for convicted persons and sex offenders based on NRS code) |
Lests rotate daily |
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Lests rotate daily
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Front counter, livescan station, imageware photo capture, back office duties
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Front counter – fingerprinting |
PROCESS all applicants for work cards and concealed firearms permits and persons appearing for summons processing, takes fingerprints, handles inquiries |
Concealed firearm permits, takes prints, handles inquiries |
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Livescan station – fingerprinting |
Enter data and FINGERPPRINT work card apps, individuals responding to a summons, and convicted persons, and take miscellaneous fingerprints |
Miscellaneous prints |
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Imageware photo capture - fingerprinting |
Enter data and PHOTOGRAPH applicants for work cards, individuals responding to a summons and convicted persons, and handle special orders |
Handle special orders |
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Back office duties - fingerprinting |
Create and update records efficiently and accurately, review FBI and state CH responses, research CJ databases, create and update logs, check data entry for accuracy |
File |
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PRR unit RFB |
Process requests for reports from the public to include background checks, traffic accident reports, crime reports, and other docs; interview and take crime reports in person/phone; respond to public inquiries over the phone |
Police records and reports |
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DRM RFB |
Documents and report management section |
DRM and UCR units |
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DRM unit |
Processes criminal citations; processes fax requests from outside LE agencies for CHI or ICRs; process electronic requests for traffic reports from insurance companies and attorneys; batches, scans, and indexes all paperwork for electronic access within department system; handles criminal/civil subpoenas by processing criminal subpoenas issued to the Custodian of Records and distribution of subpoenas issued to lmvpd officers |
Preps criminal packets for court |
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UCR unit |
Reviews official crime reports, arrests, and citations to determine classification; reviews daily bookings/arrest logs to update and complete daily/monthly tally sheets; reviews other reports/docs and input required data for a report |
Uniform crime reporting - classifies and tallies crimes, classification of fbi ucr guidelines |
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NCIC - RFB |
National crime information center section |
NCIC and validation units |
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NCIC unit |
Sends teletypewriter for admin msgs, fatal information, and CHI; enters, updates, clears information in sys to include missing persons, stolen vehicles, wanted subjects; enters license plates and stolen/recovered/ impounded vehicle information from officers/citizens/tow companies received via report, email, fax, or phone; enter felony vehicle and missing persons vehicles |
Persons, vehicles - Takes missing person and runaway juv reports over phone |
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Validation unit |
Liaison with CCDC, courts, DAs office to check status of warrants; sends letters to victims to check on status of property; corresponds with individual details responsible for entry to resolve questions |
Validates questionable items in an entry, Adds information for entries (aliases, scars, marks, tattoos, birth) |
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TAC RFB |
Terminal agency coordinator |
TAC unit |
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TAC unit
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Maintains current database on department personnel or classifications, transfers, new hires, terminations, modifications to assignment and supervision; preps and issues class materials upon completion of NCIC proficiency classes; sends monthly notifications to employees due for recertification and track who have completed course/test; scans all class materials, special forms, and signatures
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Release of juv information |
When juv is cited/arrested and the case is submitted to juv court, it cant be released to anyone outside lvmpd, on SCOPE/family tracks etc.; personnel without access to systems can get information through communications bureau; only homicide and sex crime bureau commander or his designee is authorized to have printouts |
Comm bureau, homicide/sex crime commander |
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Release of juv information exception |
Information released to probation divisions of department of juv justice services and clark county DAs office for evaluating prosecutorial merit for trial; to health district involving sexual assault (NRS 441A.320); information not entered into court system to other LE upon request |
Merit for trial, health district (441a.320) |
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Juv photographs |
Taken by department youth/family services intake personnel (NRS 62.350); inspection by LE only in crime investigation; must contact department youth/family services booking unit to see pics for lineup; wont release to any non-LE agency; court order required for pic of juv not in custody |
62.350, investigation, lineup, court order |
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Juv fingerprint guidelines |
Done by booking office at clark county juv detention facility at booking; fingerprint card used by officer in investigation and returned to juv court booking; Felony, sexual offense, gross misdemeanor, any misdemeanor involving use or threatened use of force, any possession/use/threatened use of firearm or deadly weapon; if juv isn’t in custody but fingerprints are investigated in an act considered an adult felony only taken with parental permission or warrant |
Booking, borrow fingerprint card |
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Department of youth and family services |
Intake personnel maintains all pictures for juveniles (NRS 62.350); booking unit has central local fingerprint depository for children 14+ guilty of delinquency constituting and adult felony |
62.350, booking unit central |
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Destruction of juv pics/prints |
Pics – those used for lineup will be impounded as evidence if suspect is picked out by witness/victim, all other pics are destroyed if not; prints – except for sex offenders, the fingerprint cards are destroyed upon sealing of a minors record |
Sex offenders remain in seal |
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Juv fingerprint exception |
If latent prints found and officer has reason to believe its from a child in custody, they can be fingerprinted for comparison regardless of age/offense; if they are a child with prints on file at juv booking, their fingerprint card may be checked out for priority comparison |
Comparison, fingerprint card borrowed |
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CHI
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Criminal history information
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Dissemination of CHI |
All requests for CHI except from lvmpd agencies are referred to RFB, where they are a centralized area to maintain such logs; disclosure of “no record” status is also referred, and not disseminated; Lvmpd authorized to disseminate CHI only that originated in lvmpd (SCOPE); may be available to CJ agencies for CJ purposes, to federal agencies authorized to receive it pursuant to federal statute or executive order, to the media |
RFB, no record |
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Who cannot receive dissemination of CHI |
Anyone seeking to obtain records of CHI under false pretenses, to communicate records to agency/person except pursuant, or falsifies any record of CHI/record is guilty of a misdemeanor (NRS 179A); not to be sought outside official duties, for personal use or if violating local/state/federal status or interlocal agreements or interstate contracts |
Misdemeanor 179a |
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Log of dissemination of information/records |
Only disseminate information relating to sexual offenses or other records of CH that originate from SCOPE; unit must maintain log other than that of “no record” for at least one year (contains name of agency/person CHI was provided to, date information was provided, person who was the subect of the information, brief description of the information) |
Sex offenders/scope, background info |
