Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
13 Cards in this Set
- Front
- Back
|
Under what circumstances will an airline NOT pay for luggage compensation? |
An airline will NOT pay any compensation if: 1. Damage was caused by a defect in the baggage itself. 2. The passenger checked in the bag already knowing it had a defect. |
|
|
How much compensation can you claim if you fly over 3,500km between an EU country and a non EU country? |
For over 3,500km flown between an EU airport and a non EU airport, 600 euros can be claimed. |
|
|
What 3 things are all passengers entitled to during a delay or cancellation? |
In the event of your flight being cancelled or delayed, you are entitled to: 1. Refreshments (food and drink) 2. Communications (free phone call) 3. Overnight accomodation (where applicable) |
|
|
If an airline offers you an alternative flight, how much can compensation be reduced by? |
If an airline offers you an alternative flight with a similar schedule, the compensation may be reduced by 50%. |
|
|
What are the amounts of compensation you can claim IN the EU? |
In the EU, you can claim compensation of: 250 euros for 1,500km or less or 400 euros for over 1,500km. |
|
|
When will an airline pay compensation for HAND luggage? |
An airline will only pay compensation for hand luggage if it was responsible for the damage itself. |
|
|
What must an airline offer you when a flight is cancelled due to extraordinary circumstances? |
Although not entitled to compensation, the airline must still offer you: 1. A refund (in full or partly) 2. Alternative transport to final destination OR 3. Rebooking at a later date of your choice. |
|
|
What are you entitled to if your flight has been cancelled or overbooked? |
1. Transport to your final destination using comparable alternative means OR 2. Having your ticket refunded and being returned to your initial departure point. |
|
|
EUR 261/2004 only applies to which passengers? |
EUR 261/2004 only applies to: 1. Passengers DEPARTING any airport in the EU 2. Passengers ARRIVING in the EU WITH an EU carrier. |
|
|
Under what circumstances can you claim compensation on HOLD luggage, and how much? |
You can claim compensation on hold luggage if it is either: Lost, Damaged or Delayed. This can be up to 1,220 euros. |
|
|
With a cancelled flight, when will you NOT recieve compensation? |
If your flight is cancelled you will not recieve compensation if: 1. The cancellation was due to extraordinary circumstances. 2. You were informed 2 weeks in advance. 3. You were offered an alternative flight for the same route with a similar schedule. |
|
|
Under what circumstances can you claim compensation? |
You can claim compensation if: 1. Your flight was overbooked 2. Your fight was cancelled 3. Your flight arrives more than 3 hours late to final destination. |
|
|
Describe the over 5 hour delay policy. |
If your flight is delayed by 5 hours or more, you are entitled to a refund HOWEVER If you accept the refund, the airline no longer has to provide any further assistance. |
