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19 Cards in this Set
- Front
- Back
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Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task? A. NETSTAT B. NET C. NSLOOKUP D. NBTSTAT |
B. NET |
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A technician is testing a connection from the main building to a newly networked off-site location. The main network and off-site both have fast transfer times, however any data sent between the two sites is taking much longer than expected. Which of the following command line tools could the technician use to determine where this slowness is originating? A. PING B. TRACERT C. NSLOOKUP D. NETSTAT |
B. TRACERT |
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A technician recently replaced a user's monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue? A. Increase refresh rate B. Raise the resolution C. Lower refresh rate D. Lower the resolution
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C. Lower refresh rate |
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A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working. Which of the following is the FIRST troubleshooting step for the technician to try? A. Reboot the printer B. Print configuration page C. Clear print queue D. Check port on switch |
B. Print configuration page |
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A network consultant needs to redo a CAT5e wall jack that has become unusable due to recent physical damage. In order to install the replacement jack, which of the following tools would need to be used to both install and validate the hardware? (Select TWO). A. Punch down tool B. Cable tester C. Voltage meter D. Cable crimper E. Loopback plug |
A. Punch down tool B. Cable tester |
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A user has Share permissions of "Allow ?Full Control" and NTFS permissions of "Allow ?Read, Allow ?Write, Deny ?Modify" to a shared file. In which of the following ways can they manipulate the file?
A. They can open the file. B. They can take ownership of the file. C. They can delete the file. D. They can edit permissions on the file. |
A. They can open the file. |
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A user states that every time they turn on their computer they have to change the computer's time and date. Which of the following should the technician perform FIRST to resolve this issue? A. Change time zones B. Perform a firmware update C. Replace the drive cache battery D. Synchronize with a different time date server |
D. Synchronize with a different time date server |
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Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing? A. Fusing assembly B. Duplexing assembly C. Registration assembly D. Transfer roller |
D. Transfer roller |
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A client has a Windows Vista PC that has several unused programs that run on startup. Which of the following utilities can a technician use to disable these programs from running at startup? A. Default programs B. Performance Monitor C. Performance information and tools D. Device Manager |
C. Performance information and tools |
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A user has recently purchased and installed a new top of the line video card for playing games on Windows 7. However, during game play the images are blurred and artifacts appear. Once the user returns to the Windows desktop, everything returns to normal. Which of the following could be the problem? (Select TWO).
A. The graphics card is faulty and should be replaced B. User Access Control is preventing the game from functioning C. The video card requires an adapter to output to the monitor D. The game is not compatible with Windows 7 E. The IRQ channel must be appropriately set for the video card F. The video card requires a driver update |
A. The graphics card is faulty and should be replaced F. The video card requires a driver update |
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Revert to snapshot is a feature of: A. The hypervisor. B. The guest OS. C. The underlying storage. D. The host OS. |
A. The hypervisor. |
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Which of the following is the MINIMUM group permissions needed to access the share \\myserver\c$? A. Domain User B. Power User C. Administrator D. Remote User |
C. Administrator |
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A network DHCP server crashes and has to be rebuilt from scratch. Shortly afterwards many users report an "Address Conflict" alert on their computers. Which of the following tools should the users run to help fix this issue? A. ipconfig B. route C. netstat D. nbtstat |
A. ipconfig |
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Ann, a user, reports that a newly purchased laptop is only showing 65GB total on the C. drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the cause of this difference? A. The partition was setup incorrectly and needs to be extended B. The unavailable space is set aside for Windows system files C. The manufacturer provided a factory recovery partition D. Corrupted data is being stored in the unused space |
C. The manufacturer provided a factory recovery partition |
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A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to the same unit via the network. The user in question-connects to the printer over USB cable that connects to a laptop dock. Which of the following is MOST likely at fault here? A. The printer accidentally had its onboard wired network jack disabled. B. Other users are overloading the printer causing it to run out of memory. C. The printer only supports USB 2.0 and the user has a USB 3.0 enabled dock. D. The user's dock has a power problem with its built-in USB port(s). |
D. The user's dock has a power problem with its built-in USB port(s). |
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After rebooting, a technician sees the Windows logo but when Windows boots up, no video appears. Which of the following options would be the QUICKEST way to restore the computer? A. Last Known Good Configuration B. Safe Mode with Net working C. Safe Mode D. VGA Mode |
B. Safe Mode with Net working |
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Which of the following resources is MOST important for a network server running a virtual machine and guest operating systems? A. RAID type used B. Multi-core CPU C. Memory speed D. Redundant power supplies |
B. Multi-core CPU |
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Which of the following commands shows the number of hops from a computer to the specified destination? A. PING B. IPCONFIG C. TRACERT D. NETSTAT |
C. TRACERT |
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After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? A. Plug the drive back in, the system will resume automatically. B. Replace the RAID controller and boot. C. Remove all drives and rebuild the array. D. Reinsert the drive and boot. |
D. Reinsert the drive and boot. |
