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18 Cards in this Set

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  • Back
STUDIES SHOW THAT THIS PERCENTAGE OF THE SUPERVISOR'S DAY IS SPENT IN SOME FORM OF VERBAL COMMUNICATION.
80%
ONE DEFINTION OF COMMUNICATION IS?
THE EXCHANGE OF INFORMATION,FACTS,IDEAS,AND MEANINGS.
THE COMMUNICATION PROCESS HAS AT LEAST HOW MANY COMPONENT PARTS?
6
THIS IS THE MEANS BY WHICH THE MESSAGE IS SENT?
MEDIUM
EFFECTIVE COMMUNICATION IS BEHAVIOR THAT TRANSMITS WHAT?
A MEANING
THIS INCLUDES THE TONE OF VOICE, PITCH, EMPHASIS, SPEED, LOUDNESS, AND PAUSES WE USE WHEN SPEAKING?
PARALANGUAGE
THIS IS A FORM OR NONVERBAL COMMUNICATION AND REFLECTS WHO YOU ARE?
PERSONAL STYLE
ONE METAPHOR DEPICTS COMMUNICATION AS A?
CONVEYOR BELT MOVING PACKAGES
OTHER BARRIERS TO COMMUNICATION MAY ARISE INT THE WHAT?
FEEDBACK LOOP.
FEEDBACK IS MOST EFFECTIVE WHEN PEOPLE WHAT?
SEEK IT.
THE AVERAGE RATE OF SPEECH FOR MOST AMERICANS IS WHAT?
125 WORDS PER MINUTE.
THIS IS AND INTERGRAL PART OF THE ACTIVE LISTENING PROCESS?
FEEDBACK.
WHEN USED WELL THIS CAN BE ONE OF THE MOST EFFECTIVE TOOS AT A SUPERVISORS DISPOSAL IN REGUARDS TO COMMUNICATION?
ELECTRONIC COMMUNICATION-EMAIL
RESEARCH HAS SHOWN THAT DIFFERENCES IN THE WORK PLACE HAVE WIDE-REACHING EFFECTS ON THREE LEVELS: WHAT ARE THEY?
1. THE ORGANIZATIONAL LEVEL
2. THE GROUP
3. THE INDIVIDUAL LEVEL
THE BABY BOOMERS WERE BORN BETWEEN WHAT DATES?
1946 & 1964
GENERATION X WAS BORN BETWEEN WHAT YEARS?
1965 & 1976
GENERATION Y WAS BORN BETWEEN WHAT YEARS?
1977 & 1997
COMMUNICATION IS THE TRANSMITTAL OF THESE?
IDEAS, FACTS, INFORMATION, MEANING