Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
18 Cards in this Set
- Front
- Back
|
STUDIES SHOW THAT THIS PERCENTAGE OF THE SUPERVISOR'S DAY IS SPENT IN SOME FORM OF VERBAL COMMUNICATION.
|
80%
|
|
|
ONE DEFINTION OF COMMUNICATION IS?
|
THE EXCHANGE OF INFORMATION,FACTS,IDEAS,AND MEANINGS.
|
|
|
THE COMMUNICATION PROCESS HAS AT LEAST HOW MANY COMPONENT PARTS?
|
6
|
|
|
THIS IS THE MEANS BY WHICH THE MESSAGE IS SENT?
|
MEDIUM
|
|
|
EFFECTIVE COMMUNICATION IS BEHAVIOR THAT TRANSMITS WHAT?
|
A MEANING
|
|
|
THIS INCLUDES THE TONE OF VOICE, PITCH, EMPHASIS, SPEED, LOUDNESS, AND PAUSES WE USE WHEN SPEAKING?
|
PARALANGUAGE
|
|
|
THIS IS A FORM OR NONVERBAL COMMUNICATION AND REFLECTS WHO YOU ARE?
|
PERSONAL STYLE
|
|
|
ONE METAPHOR DEPICTS COMMUNICATION AS A?
|
CONVEYOR BELT MOVING PACKAGES
|
|
|
OTHER BARRIERS TO COMMUNICATION MAY ARISE INT THE WHAT?
|
FEEDBACK LOOP.
|
|
|
FEEDBACK IS MOST EFFECTIVE WHEN PEOPLE WHAT?
|
SEEK IT.
|
|
|
THE AVERAGE RATE OF SPEECH FOR MOST AMERICANS IS WHAT?
|
125 WORDS PER MINUTE.
|
|
|
THIS IS AND INTERGRAL PART OF THE ACTIVE LISTENING PROCESS?
|
FEEDBACK.
|
|
|
WHEN USED WELL THIS CAN BE ONE OF THE MOST EFFECTIVE TOOS AT A SUPERVISORS DISPOSAL IN REGUARDS TO COMMUNICATION?
|
ELECTRONIC COMMUNICATION-EMAIL
|
|
|
RESEARCH HAS SHOWN THAT DIFFERENCES IN THE WORK PLACE HAVE WIDE-REACHING EFFECTS ON THREE LEVELS: WHAT ARE THEY?
|
1. THE ORGANIZATIONAL LEVEL
2. THE GROUP 3. THE INDIVIDUAL LEVEL |
|
|
THE BABY BOOMERS WERE BORN BETWEEN WHAT DATES?
|
1946 & 1964
|
|
|
GENERATION X WAS BORN BETWEEN WHAT YEARS?
|
1965 & 1976
|
|
|
GENERATION Y WAS BORN BETWEEN WHAT YEARS?
|
1977 & 1997
|
|
|
COMMUNICATION IS THE TRANSMITTAL OF THESE?
|
IDEAS, FACTS, INFORMATION, MEANING
|
