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5 Cards in this Set

  • Front
  • Back
ALL OF THE LOCAL GOVERNMENT EMPLOYEES ARE WHAT TYPE? EXTERNAL OR INTERNAL
INTERNAL CUSTOMERS
LOCAL GOVERNMENT USE THESE KIND OF STANDARDS TO DEFINE CUSTOMER SERVICE?
SERVICE STANDARDS
THESE AR TIMES WHEN CUSTOMER SERVICE IS PUT TO THE TEST?
MOMENTS OF TRUTH
WHILE PROFESSIONALISM CAN BE MEASURED IN MANY WAYS, NONE IS AS OBVIOUS AS WHAT?
APPEARANCE
HOW EMPLOYEES WORK WITH EACH OTHER IS PART OF THE ORGANIZATION'S WHAT?
CULTURE