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5 Cards in this Set
- Front
- Back
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ALL OF THE LOCAL GOVERNMENT EMPLOYEES ARE WHAT TYPE? EXTERNAL OR INTERNAL
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INTERNAL CUSTOMERS
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LOCAL GOVERNMENT USE THESE KIND OF STANDARDS TO DEFINE CUSTOMER SERVICE?
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SERVICE STANDARDS
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THESE AR TIMES WHEN CUSTOMER SERVICE IS PUT TO THE TEST?
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MOMENTS OF TRUTH
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WHILE PROFESSIONALISM CAN BE MEASURED IN MANY WAYS, NONE IS AS OBVIOUS AS WHAT?
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APPEARANCE
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HOW EMPLOYEES WORK WITH EACH OTHER IS PART OF THE ORGANIZATION'S WHAT?
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CULTURE
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