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9 Cards in this Set
- Front
- Back
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HANDLING EMPLOYEE COMPLAINTS REQUIRES WHAT?
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PATIENCE, TACT, UNDERSTANDING, AND GOOD JUDGEMENT.
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THIS LEVEL OF DISSATIFACTION AND USUALLY BE SETTLED ON THE SPOT?
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COMPLAINT
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FORMAL GRIEVANCES ARE NOT ALLOWED ON WHAT?
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MANAGEMENT ISSUES
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THE SUPERVISOR'S FIRST JOB WHEN AN EMPLOYEE GRIPES OR COMPLAINS IS TO DECIDE WHAT?
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IF THE EMPLOYEE IS VOICING A GRIEVANCE.
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THIS IF A FORM OF MISCONDUCT THAT UNDERMINES THE INTEGRITY OR THE WORKPLACE?
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SEXUAL HARASSMENT
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A SPEEDY DECISION IS ESPECIALLY IMPORTANT IN SETTLING GRIEVANCES THAT INVOLVE WHAT?
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EMPLOYEE HEALTH AND SAFETY
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THIS TYPE OF APPROACH TO SETTLING A GRIEVANCE DISPUTE USUALLY UNDERMINES SUCCESSFUL PROBLE SOLVING?
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RIGID APPROACH
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SUCCESSFULLY RESOLVING A GRIEVANCE REQUIRES WHAT?
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TECHNICAL KNOWLEDGE, PROPER AUTHORITY, AND CAREFUL THOUGHT
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IN THE PAST, UNION-MANAGEMENT RELATIONS WERE OFTEN WHAT?
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ADVERSARIAL
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