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9 Cards in this Set

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  • Back
HANDLING EMPLOYEE COMPLAINTS REQUIRES WHAT?
PATIENCE, TACT, UNDERSTANDING, AND GOOD JUDGEMENT.
THIS LEVEL OF DISSATIFACTION AND USUALLY BE SETTLED ON THE SPOT?
COMPLAINT
FORMAL GRIEVANCES ARE NOT ALLOWED ON WHAT?
MANAGEMENT ISSUES
THE SUPERVISOR'S FIRST JOB WHEN AN EMPLOYEE GRIPES OR COMPLAINS IS TO DECIDE WHAT?
IF THE EMPLOYEE IS VOICING A GRIEVANCE.
THIS IF A FORM OF MISCONDUCT THAT UNDERMINES THE INTEGRITY OR THE WORKPLACE?
SEXUAL HARASSMENT
A SPEEDY DECISION IS ESPECIALLY IMPORTANT IN SETTLING GRIEVANCES THAT INVOLVE WHAT?
EMPLOYEE HEALTH AND SAFETY
THIS TYPE OF APPROACH TO SETTLING A GRIEVANCE DISPUTE USUALLY UNDERMINES SUCCESSFUL PROBLE SOLVING?
RIGID APPROACH
SUCCESSFULLY RESOLVING A GRIEVANCE REQUIRES WHAT?
TECHNICAL KNOWLEDGE, PROPER AUTHORITY, AND CAREFUL THOUGHT
IN THE PAST, UNION-MANAGEMENT RELATIONS WERE OFTEN WHAT?
ADVERSARIAL