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33 Cards in this Set
- Front
- Back
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ESP Chapter 17. Ethics can be described in all of the following ways, except ____.
A. The practice of applying a code of conduct to day-to-day actions B. The inter-personal judgments determined by one another to define approved actions and responses C. The code is based on moral principles that balance what is fair to individuals or organizations and what is right for society D. If your are acting ethically, you are being guided by rules that are4 based on doing what is right for you, others and society |
Answer: The inter-personal judgments determined by one another to define approved actions and responses
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ESP Chapter 17. The toughest choices are not choices between right and wrong, but between ____.
A. good and evil B. us and them C. the public and private sectors D. right and right |
Answer: right and right
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ESP Chapter 17. All of the following is true concerning the ethics of public service, except ____.
A. Anyone who is part of the government is a public servant B. Ethics is determined by the organization, not standard, accepted morals C. Ethics is an essential part of your local government’s overall mission D. Must have a fair recruiting and hiring process |
Answer: Ethics is determined by the organization, not standard, accepted morals
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ESP Chapter 17. All of the following is true concerning ethics and your local government, except ____.
A. Local governments refrain from instituting ethics policies for fear of offending religious or political sensitivities B. Many local governments have a ethics policy, a code of ethics or a code of conduct C. Ethics guidelines or training is only a beginning D. Ethical practices create more efficient, effective and productive organizations |
Answer: Local governments refrain from instituting ethics policies for fear of offending religious or political sensitivities
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ESP Chapter 17. The local government’s obligations can be summed up in one word, ____.
A. responsibility B. accountability C. morality D. ethics |
Answer: accountability
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ESP Chapter 17. True or False. Accountability means the local government must be able to explain why certain decisions were made or why certain actions were taken.
A. True B. False |
Answer: True
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ESP Chapter 17. When you are accountable for your actions, you need to be able to say not only what you did but ____.
A. why you did it B. to whom it was done C. where it was done D. the financial implications of the action(s) |
Answer: why you did it
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ESP Chapter 17. True or False. Government ethics and accountability are never intertwined.
A. True B. False |
Answer: False
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ESP Chapter 17. It is not enough to “do the right thing”, you have to ____ to be doing the right thing also. This is done to protect the public’s trust.
A. appear B. want C. demand D. try |
Answer: appear
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ESP Chapter 17. ____ means striving to do your best as a supervisor.
A. Professional ethics B. Personal ethics C. Religious ethics D. Moral ethics |
Answer: Professional ethics
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ESP Chapter 17. Professional ethics means that you publicly support the decisions that are made at ____ level(s) of your government organization.
A. you own B. all C. the top D. the bottom |
Answer: B. all
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ESP Chapter 17. True or False. Simply repeating the “party line” is not enough , actions count.
A. True B. False |
Answer: True
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ESP Chapter 17. All of the following are components , concerns of The Ethical Action Test, except ____.
A. Is it legal B. Will it benefit the employees C. Does it comply with the rules and regulations D. Is it consistent with the organizational values |
Answer: Will it benefit the employees
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ESP Chapter 17. All of the following are components , concerns of The Ethical Action Test, except ____.
A. Does it match the stated commitments B. Is there a comfort and guilt free level C. Will it benefit the department as a whole D. Would you do it to your friends and family |
Answer: Will it benefit the department as a whole
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ESP Chapter 17. All of the following are components , concerns of The Ethical Action Test, except ____.
A. Is it economically feasible B. Would it be okay if applied to yourself C. Would the most ethical person do it? D. A and C |
Answer: Is it economically feasible
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ESP Chapter 17. All of the following are examples of other decision-making tools, except ____.
A. The Kid (or Parent) on Your Shoulder B. The Newspaper Headline Test C. The Golden Rule Test D. The Prior Outcomes Test |
Answer: The Prior Outcomes Test
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ESP Chapter 17. All of the following are examples of how to lead your employees toward ethical behavior, except ____.
A. Have them model their behavior after your own B. Make sure your employees understand and adhere to them C. Make ethics a part of daily life in your work unit D. Use staff meetings as an opportunity to talk about values |
Answer: Have them model their behavior after your own
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ESP Chapter 17. All of the following are examples of how to lead your employees toward ethical behavior, except ____.
A. Avoid common traps that can lead to unethical behavior B. Reward only the most successful employees C. Be fair and objective about your employee’s performance D. Relationships with vendors E. Be on the lookout for peer pressure |
Answer: Reward only the most successful employees
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ESP Chapter 17. When it comes to ethics, what really matters is not what local government says but what it____.
A. thinks B. matters C. does D. believes |
Answer: does
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ESP Chapter 17. The Parent on Your Shoulder test asks____?
A. would I want to be treated that way B. how heavy is the child C. if you'd be comfortable explaining to a parent what you are about to do D. how long was my work day |
Answer: if you'd be comfortable explaining to a parent what you are about to do
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ESP Chapter 17. What is the definition of Ethics?
A. its a code of behavior that you apply B. the practice of applying a code of conduct to day-to-day actions C. a code that the military believes in on a daily basis applied to the new work force D. a tough choice that we must be guided by |
Answer: the practice of applying a code of conduct to day-to-day actions
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ESP Chapter 17. (True or False. It is also important, for you and your employees to avoid common traps that can lead to unethical behavior. Personal biases or prejudices are one such trap.
A. True B. False |
Answer: False
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ESP Chapter 17. Ethical practices result in a well run government where high-quality services are delivered to citizens____?
A. fairly, commercially, faithfully B. locally, politically, fairly C. fairly, efficiently, effectively D. they all look correct, I guess |
Answer: fairly, efficiently, effectively
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ESP Chapter 17. When you are held accountable for your actions, you need to be able to say not only what you did but____?
A. who did it B. why you did it C. what did it D. whom did it |
Answer: why you did it
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ESP Chapter 17. The toughest choices you will make a supervisor are not choices between ____.
A. right to right and wrong to wrong B. right and wrong but between right and right C. wrong to wrong D. right to right |
Answer: right and wrong but between right and right
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ESP Chapter 17. Anyone who is a part of the government, from elected officials to upper management to front line employees, is a ____?
A. city official B. an public employee C. civil employee D. public servant |
Answer: public servant
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ESP Chapter 17. Ethical practices create more ____ organizations.
A. efficient B. effective C. productive D. all are correct |
Answer: all are correct
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ESP Chapter 17. Offering a simple reminder ____ before a work crew begins a shift, is all it takes to keep employees thinking about ethical behavior.
A. once a daily B. once a week C. once a month D. once in a while |
Answer: once a week
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ESP Chapter 17. The local government's obligations are often summed up in a single word ____.
A. trust B. ethics C. accountability D. confidential |
Answer: accountability
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ESP Chapter 17. The strongest influence on an employees' behavior is ____?
A. the way management feels the self worth of the employee is B. the employee himself C. management thoughts and values D. the behavior of managers and supervisors |
Answer: the behavior of managers and supervisors
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ESP Chapter 17. An essential part of your job is to lead your employees towards ethical behavior. If your government has ethics guidelines, be sure that ____.
A. your employees understand and adhere to them B. you post them on a bulletin board and keep copies handy C. you make ethics a part of daily life in your work unit D. all are correct |
Answer: all are correct
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ESP Chapter 17. If your organization has formal ethics guidelines of any kind, it is your responsibility as a supervisor to ____.
A. fully understand and adhere to them, and to be sure that your employees do so as well B. to only follow the most important guidelines and ignore the rest C. determine the guidelines that require immediate accountability for the employees D. guide the employee to adhere to the required standards |
Answer: fully understand and adhere to them, and to be sure that your employees do so as well
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ESP Chapter 17. ____ play a very important role in modeling ethical behavior.
A. Effective supervisors B. First-line supervisors C. Leaders D. Management |
Answer: First-line supervisors
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