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122 Cards in this Set

  • Front
  • Back
ESP Chapter 10. Your job as supervisor is to get work done ____ and, or ____ your employees.
A. with and through
B. with or without
C. with or at the expense of
D. without and in the absence of
Answer: with and through
ESP Chapter 10. ____ is the amount of physical and mental energy that a worker is willing to invest in his job.
A. expectation
B. motivation
C. actualization
D. potential
Answer: Motivation
ESP Chapter 10. True or False. Motivation is not already within people.
A. True
B. False
Answer: False. It is already within people.
ESP Chapter 10. The task of the supervisor is not to provide motivation but to ____ higher levels of motivation to do the work.
A. release
B. expect
C. demand
D. encourage
Answer: release
ESP Chapter 10. ____ developed the hierarchy of needs related to motivation and personality.
A. Sigmund Freud
B. Carl Jung
C. Abraham Maslow
D. Elizabeth Ross
Answer: Abraham Maslow
ESP Chapter 10. Food, shelter, clothes and an environment that sustains life are all forms of ____ needs.
A. Physiological needs
B. Security needs
C. Social needs
D. Self-Actualization needs
E. Esteem needs
Answer: Physiological needs
ESP Chapter 10. The full development of abilities and creativity, and a fulfilled personal life are both forms of ____ needs.
A. Physiological needs
B. Security needs
C. Social needs
D. Self-Actualization needs
E. Esteem needs
Answer: Self-Actualization needs
ESP Chapter 10. Self respect and the respect of others are both forms of ____ needs.
A. Physiological needs
B. Security needs
C. Social needs
D. Self-Actualization need
E. Esteem needs
Answer: Esteem needs
ESP Chapter 10. A sense of belonging, group membership, love and the acceptance of others are all forms of ____ needs
A. Physiological needs
B. Security needs
C. Social needs
D. Self-Actualization needs
E. Esteem needs
Answer: Social needs
ESP Chapter 10. The absence of threats to life, health, safety and an orderly environment are all forms of ____ needs.
A. Physiological needs
B. Security needs
C. Social needs
D. Self-Actualization needs
E. Esteem needs
Answer: Security needs.
ESP Chapter 10. True or False. Each member of the work team is different.
A. True
B. False
Answer: True
ESP Chapter 10. Each is motivated to satisfy ____.
A. their own individual needs
B. the needs of the department
C. the needs of other employees
D. the needs of their immediate supervisor
Answer: their own individual needs
ESP Chapter 10. You must align the worker's individual needs and efforts with ____.
A. your own individual needs
B. the needs of the organization
C. the needs of other employees
D. the needs of their immediate supervisor
Answer: the needs of the organization
ESP Chapter 10. Remember the needs higher on the ladder ____ the ones on the lower end.
A. are more important than
B. are less important than
C. are not any more important than
D. can be replaced with
Answer: are not any more important than
ESP Chapter 10. True or False. A person must satisfy needs that are lower on the ladder first.
A. True
B. False
Answer: False. Higher needs must be satisfied first
ESP Chapter 10. The most important thing to Maslow was that once a human need has been satisfied, it ____.
A. continues to motivate a person
B. no longer motivates a person
C. is no longer important
D. continues to be important
Answer: it no longer motivates a person
ESP Chapter 10. A supervisor needs to free the ____ for an employee in order to release higher levels of motivation.
A. expectations
B. blockage
C. needs
D. schedule
Answer: blockage
ESP Chapter 10. True or False. Some people have fewer needs than others.
A. True
B. False
Answer: True
ESP Chapter 10. Theory ____ and Theory ____ are covered in Douglas McGregor’s book The Human Side of Enterprise.
A. V and W
B. W and X
C. X and Y
D. Y and Z
Answer: X and Y
ESP Chapter 10. True or False. Douglas McGregor suggested that two different sets of beliefs about work and workers can lead to two different methods of supervising people.
A. True
B. False
Answer: True
ESP Chapter 10. Theory ____ supervisors adhere to the belief that most people think work is unpleasant and try to avoid it.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors adhere to the belief that work is a natural activity.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory ____ supervisors adhere to the belief that people are motivated by the opportunity to do challenging work.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory ____ supervisors adhere to the belief that most people do not want to get ahead and like to be told what to do.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors adhere to the belief that most people are motivated only by desire of basic necessities and security.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors adhere to the belief that self discipline is necessary if the work is to get done properly.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory ____ supervisors adhere to the belief that most people have to be supervised a lot and forced to do their work.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors adhere to the belief that people are motivated by their need of social acceptance, recognition and sense of achievement.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory ____ supervisors adhere to the belief that most people are incapable of thinking of answers to problems in the work unit and organization.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors think of employees as tools of production, motivated by fear of punishment or desire for money.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors adhere to the belief that given good supervision, most people will accept and even seek responsibility.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory ____ supervisors adhere to the belief that workers can be creative and dealing with problems.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory Y supervisors are ____ Theory X supervisors.
A. the opposite of
B. the same as
C. better than
D. worse than
Answer: the opposite of
ESP Chapter 10. Theory ____ supervisor see workers as having varied needs.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. Theory ____ supervisors adhere to the belief that you must watch employees closely, enforce strict rules and use punishment as motivator.
A. W
B. X
C. Y
D. Z
Answer: X
ESP Chapter 10. Theory ____ supervisors adhere to the belief that both the organization and worker can have their needs satisfied.
A. W
B. X
C. Y
D. Z
Answer: Y
ESP Chapter 10. True or False. The Theory X supervisor works with employees to set goals, encourages shared decision making and strengthens the worker's desire to do a good job.
A. True
B. False
Answer: False
ESP Chapter 10. True or False. According to McGregor someone cannot be an X one day and then a Y another.
A. True
B. False
Answer: False
ESP Chapter 10. To account for an interchanging of the Theory X and Theory Y supervisor, Edgar Schein put forth the Theory ____ supervisor.
A. W
B. X
C. Y
D. Z
Answer: Z
ESP Chapter 10. Theory Z is the ____ theory.
A. “simple person”
B. "complex person"
C. “combined motives”
D. “singular motives”
Answer: “complex person”
ESP Chapter 10. Theory ____ people adhere to the belief that people are complex and have many motives.
A. W
B. X
C. Y
D. Z
Answer: Z
ESP Chapter 10. Theory ____ people adhere to the belief that a person's motives interact with each other and combine into a complex motivational pattern.
A. W
B. X
C. Y
D. Z
Answer: Z
ESP Chapter 10. Theory ____ people adhere to the belief that people bring their personal motives with them to work and that work experiences teach them new motives.
A. W
B. X
C. Y
D. Z
Answer: Z
ESP Chapter 10. Theory ____ people adhere to the belief that a person's motivation is not the only element in determining how well work will be done.
A. W
B. X
C. Y
D. Z
Answer: Z
ESP Chapter 10. True or False. There is no ONE correct supervisory strategy that will always work.
A. True
B. False
Answer: True
ESP Chapter 10. Frederick Herzberg developed a theory of ____ and ____ factors.
A. Hygiene and Attraction
B. Attraction and Motivation
C. Hygiene and Motivation
D. Motivation and Needs Fulfillment
Answer: Hygiene and Motivation
ESP Chapter 10. True or False. Fredrick Herzberg’s theory of motivation is incompatible with Maslow’s view.
A. True
B. False
Answer: False. It is compatible.
ESP Chapter 10. Herzberg all of the following as Hygiene factors, except ____.
A. Decent salary
B. Good working conditions
C. Responsibility
D. Fair supervision
E. Good interpersonal relations
Answer: Responsibility
ESP Chapter 10. Herzberg all of the following as Motivation factors, except ____.
A. Interesting Work
B. Responsibility
C. Recognition
D. Decent salary
E. Advancement
Answer: Decent salary
ESP Chapter 10. Adaptors thrive in a relatively ____ organization.
A. fluid
B. stable
C. organized
D. disorganized
Answer: stable
ESP Chapter 10. ____ are motivated by a desire to be precise, efficient, and consistent.
A. Innovators
B. Compulsives
C. Restrictors
D. Adaptors
Answer: Adaptors
ESP Chapter 10. Innovators are likely to succeed in a ____ environment.
A. fluid
B. stable
C. organized
D. disorganized
Answer: fluid
ESP Chapter 10. ____ are concerned with originality and finding new approaches.
A. Innovators
B. Compulsives
C. Restrictors
D. Adaptors
Answer: Innovators
ESP Chapter 10. Of the (4) types of public service motivators, ____ are motivated by an intrinsic desire to serve the public good.
A. Samaritans
B. Communitarians
C. Patriots
D. Humanitarians
Answer: Communitarians
ESP Chapter 10. Of the (4) types of public service motivators, ____ are strongly motivated to help those who are underprivileged or in distress.
A. Samaritans
B. Communitarians
C. Patriots
D. Humanitarians
Answer: Samaritans
ESP Chapter 10. Of the (4) types of public service motivators, ____ have a strong sense of duty and commitment to the public good.
A. Samaritans
B. Communitarians
C. Patriots
D. Humanitarians
Answer: Patriots
ESP Chapter 10. Of the (4) types of public service motivators, ____ are motivated by a strong sense of social justice and a desire to make a difference in society.
A. Samaritans
B. Communitarians
C. Patriots
D. Humanitarians
Answer: Humanitarians
ESP Chapter 10. Your actions can release motivation by working with employees and involving them in ____.
A. making decisions
B. your decisions
C. your timeline
D. your list of tasks
Answer: making decisions
ESP Chapter 10. Your actions can release motivation by creating ____ that will help employees get the work done.
A. demands
B. consequences
C. conditions
D. accountability
Answer: conditions
ESP Chapter 10. True or False. Your actions can release motivation by regularly talking and listening with workers.
A. True
B. False
Answer: True
ESP Chapter 10. Job redesign gives the employee an opportunity to help define the ____ of the job.
A. salary and benefits
B. hours and location
C. tasks and expectations
D. importance and priority
Answer: tasks and expectations
ESP Chapter 10. ____ creates opportunities for responsibility, recognition and a sense of achievement.
A. Job Redesign
B. Job Reconfigure
C. Job Transformation
D. Job Rotation
Answer: Job Redesign
ESP Chapter 10. A management technique that is used sometimes to motivate is known as ____.
A. Job Redesign
B. Job Reconfigure
C. Job Transformation
D. Job Rotation
Answer: Job Rotation
ESP Chapter 10. Job Rotation involves asking employee to ____ for a specific period.
A. suspend jobs
B. trade jobs
C. assume additional jobs
D. eliminate all jobs
Answer: trade jobs
ESP Chapter 10. ____ may include some cross training.
A. Job Redesign
B. Job Reconfigure
C. Job Transformation
D. Job Rotation
Answer: Job Rotation
ESP Chapter 10. Job Rotation is different than Job Redesign because you don't change anything about the job except ____.
A. where it is done
B. how long it takes
C. the resources involved
D. who does it
Answer: who does it
ESP Chapter 10. True or False. Successful supervisors praise good work and provide guidance.
A. True
B. False
Answer: True
ESP Chapter 10. True or False. Successful supervisors correct errors, often by discouraging or frustrating employees.
A. True
B. False
Answer: False
ESP Chapter 10. It is important to ____ desired behavior.
A. discourage
B. reward
C. suppress
D. admonish
Answer: reward
ESP Chapter 10. It is important to fit ____.
A. the task to the schedule
B. the pay to the task
C. the person to the schedule
D. the person to the task
Answer: the person to the task
ESP Chapter 10. It is important to use ____ reinforcement.
A. positive
B. negative
C. lateral
D. institutional
Answer: positive
ESP Chapter 10. True or False. It is important to be a teacher, mentor and guide.
A. True
B. False
Answer: True
ESP Chapter 10. It is important to celebrate the performance and success of ____.
A. individuals and the work group as a whole
B. primarily the individuals involved in the work
C. primarily the work group responsible for the work
D. the department as the primary body of the work group
Answer: individuals and the work group as a whole.
ESP Chapter 10. Which kind of supervisor believes that most subordinates conform to rules, are relatively unoriginal, and seek direction in how to execute their jobs?
A. Theory L Supervisors
B. Theory X Supervisors
C. Theory Y Supervisors
D. Theory M or N Supervisors
Answer: Theory X Supervisors
ESP Chapter 10. What need on Abraham Maslow's chart covers self respect and the respect of others.
A. Social Needs
B. Esteem Needs
C. Self-Actualization
D. Physiological Needs
Answer: Esteem Needs
ESP Chapter 10. Schein's theory suggest that ____.
A. no one supervisory strategy will work for all people at all times.
B. employees will always adjust to a supervisor's strategy of leadership.
C. any supervisory strategy will work for all employees.
D. a supervisor should only use on supervisory strategy and not consider its effect on his , her subordinates.
Answer: no one supervisory strategy will work for all people at all times.
ESP Chapter 10. Under Maslow's theory which need does, "accepting a sense of belonging" come under?
A. Esteem needs
B. Self actualization
C. Social needs
D. Physiological needs
Answer: Social needs
ESP Chapter 10. Your job as a supervisor is ____.
A. to determine who is to do what, when and how.
B. determine the human factor in job assignment.
C. get work done with and through your employees.
D. manage your employees motivation through only positive and constructive criticism.
Answer: get work done with and through your employees.
ESP Chapter 10. One of a supervisor's most important jobs is to spend time with employees and to help them find more ____ and ____ in their jobs.
A. enrichment and satisfaction
B. interest and satisfaction
C. fulfillment and recognition
D. recognition and satisfaction
Answer: interest and satisfaction
ESP Chapter 10. In your role as supervisory, releasing your employees' motivation means ____.
A. using their desires to determine your course of action to meet organizational goals.
B. aligning workers individual needs, and their efforts to satisfy those needs, with the goals of the organization.
C. allowing workers to decide what has to be done and by when
D. giving only the "means" and allowing the employee to determine the "ends"
Answer: aligning workers individual needs, and their efforts to satisfy those needs, with the goals of the organization.
ESP Chapter 10. Who divides sources of motivation into two groups: "hygiene factors" and motivators?
A. Abraham Maslow
B. Frederick Herzberg
C. Edgar Schein
D. Douglas McGregor
Answer: Frederick Herzberg
ESP Chapter 10. ____ tend to thrive in a relatively stable organizational environment with an established system of rules and expectations.
A. Innovator
B. Adapter
C. Theory X persons
D. Theory Y persons
Answer: Adapter
ESP Chapter 10. Whose theory is the "complex person" theory also known as Theory Z?
A. Douglas McGregor
B. Edgar Schein
C. Abraham Maslow
D. Frederick Herzberg
Answer: Edgar Schein
ESP Chapter 10. ____ gives the employee an opportunity to help define the tasks and expectations of the job.
A. Job rotation
B. Delegation
C. Job redesign
D. Job enrichment
Answer: Job redesign
ESP Chapter 10. The challenge for the supervisor is determining____.
A. what the goals of the organization are and adjust those goals to keep employees happy with their work.
B. determine what an employee's goals are and ensure they are met regardless of the effect on the organization's goals and objectives.
C. allow employees to determine the organization's goals and objectives as long as those objectives include a unrealistic production quota.
D. what each employee's individual needs are and attempting to satisfy those needs in a way that also contributes to the goal of the organization.
Answer: what each employee's individual needs are and attempting to satisfy those needs in a way that also contributes to the goal of the organization.
ESP Chapter 10. Under Maslow's theory of hierarchy, which need does: food, shelter, clothing and environment come under?
A. Social needs
B. Physiological needs
C. Security needs
D. Self Actualization
Answer: Physiological needs
ESP Chapter 10. A person's motives combine and interact with each other, creating a ____.
A. personal goal.
B. complex motivational pattern.
C. consistently productive employee
D. collaborative effort to meet organizational goals
Answer: complex motivational pattern.
ESP Chapter 10. What counts for most supervisors is ____ and ____ employee's individual needs.
A. listening and understanding
B. understanding and satisfying
C. acknowledging and understanding
D. listening and acknowledging
Answer: understanding and satisfying
ESP Chapter 10. Which is not an example of "hygiene factors"?
A. Decent Salary
B. Fair Supervision
C. Good Working Conditions
D. Interesting Work
Answer: Interesting Work
ESP Chapter 10. A ____ is essentially a group interview that relies on the interaction of the participants to uncover various perspectives on the topic at hand.
A. motivation group
B. focus group
C. channel group
D. therapy group
Answer: focus group
ESP Chapter 10. Which supervisor believes that people bring their personal motives with them to work?
A. Theory X Supervisor
B. Theory Y Supervisor
C. Theory Z Supervisor
D. Theory A Supervisor
Answer: Theory Z Supervisor
ESP Chapter 10. ____ have a strong sense of duty and commitment to the public good. They are willing to put aside their own self interest, as well as their obligations to their superiors, to do what they believe is right.
A. Effective Supervisors
B. Samaritans
C. Humanitarians
D. Patriots
Answer: Patriots
ESP Chapter 10. Generally speaking, employees desire: (WHICH OF THE FOLLOWING IS NOT CORRECT)
A. a fair and accurate performance appraisal system.
B. a demonstrated concern for workers' job satisfaction.
C. direct supervision and immediate positive appraisal of his , her work.
D. recognition and acknowledgement of good work.
Answer: direct supervision and immediate positive appraisal of his , her work.
ESP Chapter 10. Edgar Schein’s “complex person” theory – also known as ____?
A. Theory Y
B. Theory Z
C. Theory X
D. Theory A
Answer: Theory Z
ESP Chapter 10. An ____ is motivated by the desire to be precise, efficient, and consistent.
A. Innovator
B. Adapter
C. Introvert
D. Empathizer
Answer: Adapter
ESP Chapter 10. Which is not one of Herzberg’s hygiene factors?
A. Decent salary
B. Good working conditions
C. Fair supervision
D. Recognition
Answer: Recognition
ESP Chapter 10. A person's motives combine and interact with each other, creating a ____.
A. personal goal.
B. complex motivational pattern.
C. consistently productive employee
D. collaborative effort to meet organizational goals
Answer: complex motivational pattern.
ESP Chapter 10. Which supervisor believes that people bring their personal motives with them to work?
A. Theory X Supervisor
B. Theory Y Supervisor
C. Theory Z Supervisor
D. Theory A Supervisor
Answer: Theory Z Supervisor
ESP Chapter 10. Your job as a supervisor is ____.
A. to determine who is to do what, when and how.
B. determine the human factor in job assignment.
C. get work done with and through your employees.
D. manage your employees motivation through only positive and constructive criticism.
Answer: get work done with and through your employees.
ESP Chapter 10. ____ gives the employee an opportunity to help define the tasks and expectations of the job.
A. Job rotation
B. Delegation
C. Job redesign
D. Job enrichment
Answer: Job redesign
ESP Chapter 10. For better or worse, conditions in an organization tend to reflect the beliefs and attitudes of ____.
A. those on top
B. the "leader" employee
C. employees
D. first line supervisors
Answer: those on top
ESP Chapter 10. Which is the correct order for Maslow's hierarchy from bottom to top.
A. Self Actualization, Social Needs, Security Needs, Physiological Needs and Esteem Needs
B. Physiological Needs, Security Needs, Social Needs, Self Actualization, Esteem Needs
C. Self Actualization, Esteem Needs, Social Needs, Physiological Needs, Security Needs
D. Physiological Needs, Security Needs, Social Needs, Esteem Needs and Self Actualization
Answer: Physiological Needs, Security Needs, Social Needs, Esteem Needs and Self Actualization
ESP Chapter 10. Which supervisor believes that work is a natural activity and an opportunity for people to learn and develop?
A. Theory A Supervisor
B. Theory X Supervisor
C. Theory Y Supervisor
D. Theory Z Supervisor
Answer: Theory Y Supervisor
ESP Chapter 10. The supervisors job is to find ways to
A. direct employee attitudes through constant supervision
B. document all errors by employees and notify them "immediately" and "on the spot"
C. release higher levels of motivation in each employee
D. ensure all employees are supervised with only one supervisory strategy
Answer: release higher levels of motivation in each employee
ESP Chapter 10. Techniques such as the ____ assessments and subordinate appraisals of supervisors can help clarify what supervisors and employees expect of each other.
A. lateral evaluation process
B. benchmarking
C. 360 degree
D. Self-assessment program
Answer: 360 degree
ESP Chapter 10. In your role as supervisory, releasing your employees' motivation means ____
A. using their desires to determine your course of action to meet organizational goals.
B. aligning workers individual needs, and their efforts to satisfy those needs, with the goals of the organization.
C. allowing workers to decide what has to be done and by when
D. giving only the "means" and allowing the employee to determine the "ends"
Answer: aligning workers individual needs, and their efforts to satisfy those needs, with the goals of the organization.
ESP Chapter 10. Under Maslow's theory of hierarchy, which need does: food, shelter, clothing and environment come under?
A. Social needs
B. Physiological needs
C. Security needs
D. Self Actualization
Answer: Theory X Supervisors
ESP Chapter 10. Employees' attitudes toward their jobs are, to a substantial degree, the result of____ and throughout life in general.
A. their religious affirmation and indoctrination
B. experiences they have had at work
C. their direct or indirect moral exposure to the Protestant Ethic
D. academic performance in the 4th grade
Answer: experiences they have had at work
ESP Chapter 10. Which supervisor believe that people dislike work and will avoid it if possible?
A. Theory O Supervisors
B. Theory X Supervisors
C. Theory Y Supervisors
D. Theory Z Supervisors
Answer: Theory X Supervisors
ESP Chapter 10. Abraham Maslow suggests that our needs are organized in a hierarchy, and that ____.
A. human behavior his 100% driven by a person's satisfied needs
B. we must satisfy needs from the top down
C. needs that are higher on the ladder or more important than those lower on the ladder.
D. each need must be met before we can move on to the next level.
Answer: each need must be met before we can move on to the next level.
ESP Chapter 10. The challenge for the supervisor is determining____.
A. what the goals of the organization are and adjust those goals to keep employees happy with their work.
B. determine what an employee's goals are and ensure they are met regardless of the effect on the organization's goals and objectives.
C. allow employees to determine the organization's goals and objectives as long as those objectives include a unrealistic production quota.
D. what each employee's individual needs are and attempting to satisfy those needs in a way that also contributes to the goal of the organization.
Answer: what each employee's individual needs are and attempting to satisfy those needs in a way that also contributes to the goal of the organization.
ESP Chapter 10. Generally speaking, employees desire: (WHICH OF THE FOLLOWING IS NOT CORRECT)
A. a fair and accurate performance appraisal system.
B. a demonstrated concern for workers' job satisfaction.
C. direct supervision and immediate positive appraisal of his work.
D. recognition and acknowledgement of good work.
Answer: direct supervision and immediate positive appraisal of his work.
ESP Chapter 10. ____ are motivated by a strng sense of social justice and a desire to make a difference in society.
A. Communitarians
B. Samaritans
C. Patriots
D. Humanitarians
Answer: Humanitarians
ESP Chapter 10. Which type of supervisor believe that their job is to organize and manage work so that their employee's needs - for acceptance and recognition for example - are in harmony with the organization's goals.
A. Theory X Supervisor
B. Theory Y Supervisor
C. Theory Z Supervisor
D. Marxist Supervisor
Answer: Theory Y Supervisor
ESP Chapter 10. Experience has shown that to release higher levels of motivation in their employees, supervisors need to: (WHICH OF THE FOLLOWING IS NOT CORRECT)
A. work with employees to involve them in making decisions and setting goals that directly affect the quality of the work.
B. create conditions that will help employees get the work done more efficiently and effectively.
C. regularly talk with and listen to employees, creating opportunities for honest and open feedback.
D. allow employees to set the work pace, standards and conditions.
Answer: allow employees to set the work pace, standards and conditions.
ESP Chapter 10. Schein's theory suggest that ____.
A. no one supervisory strategy will work for all people at all times.
B. employees will always adjust to a supervisor's stratgey of leadership.
C. any supervisory strategy will work for all employees.
D. a supervisor should only use on supervisory strategy and not consider its effect on his , her subordinates.
Answer: no one supervisory strategy will work for all people at all times.
ESP Chapter 10. It is particularly important for local government supervisors to understand____.
A. Protestant ethic motivation.
B. public sector motivation.
C. married person's motivation.
D. a common bond between the organization and the federal government.
Answer: public sector motivation.
ESP Chapter 10. Which supervisor will have an outlook that employees are "tools of production" and tend to micro-manage workers?
A. Theory X Supervisor
B. Theory Z Supervisor
C. Theory Y Supervisor
D. Protestant Ethically grounded supervisors
Answer: Theory X Supervisor
ESP Chapter 10. ____ identify with - and are strongly motivate to help - those who are underprivileged or in distress.
A. Patriots
B. Communitarians
C. Samaritans
D. Humanitarians
Answer: Samaritans
ESP Chapter 10. ESP Chapter 10. Under Maslow's theory which need does, "accepting a sense of belonging" come under?
A. Esteem needs
B. Self actualization
C. Social needs
D. Physiological needs
Answer: C. Social needs
ESP Chapter 10. ESP Chapter 10. Herzberg’s two factors of motivation are ____.
A. Adapters and innovators
B. Internal and external
C. Motivators and adapters
D. Hygiene and motivators
Answer: D. Hygiene and motivators
ESP Chapter 10. People perform most effectively when tasks are ___________ but not ___________.
A. overwhelming , challenging
B. challenging , overwhelming
C. easy , time consuming
D. time consuming , easy
Answer: B. challenging , overwhelming