Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

10 Cards in this Set

  • Front
  • Back
Five kinds of routine positive messages.
-Cover Letters
-Response to Inquiries
-Sales and Promotions
Four sensitive and negative messages.
Parts of informal report.
Types of informal reports.
-Trouble Report
-Progress & Periodic
Three kinds of front matter.
-Title Page
-Table of Contents
Six parts of body in formal report.
-Executive Summary
-Work Cited
Back Matter
Audience for instructions
-International Readers
Four parts of Instructions
-Required Equipment and Materials
-Procedural Steps
Testing for Usability
-User Testing
-Comprehensive Tests
-Surveys and Interviews