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10 Cards in this Set
- Front
- Back
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Five kinds of routine positive messages.
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-Cover Letters
-Acknowledgements -Inquiries -Response to Inquiries -Sales and Promotions |
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Four sensitive and negative messages.
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-Refusals
-Complaints -Adjustments -Collections |
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Parts of informal report.
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-Introduction
-Body -Conclusions -Recommendations |
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Types of informal reports.
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-Trouble Report
-Investigative -Progress & Periodic -Trip -Test |
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Three kinds of front matter.
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-Title Page
-Abstract -Table of Contents |
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Six parts of body in formal report.
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-Executive Summary
-Introduction -Text -Conclusions -Recommendations -Work Cited |
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Back Matter
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-Bibliography
-Appendixes -Glossary -Index |
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Audience for instructions
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-Coworkers
-Consumers -International Readers |
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Four parts of Instructions
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-Introduction
-Required Equipment and Materials -Procedural Steps -Conclusion |
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Testing for Usability
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-User Testing
-Protocols -Comprehensive Tests -Surveys and Interviews |
