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54 Cards in this Set
- Front
- Back
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The receiving hospital asks you to repeat your report because they are having a hard time understanding you. Measures to take to ensure that you are understood while speaking include which of the following? a. Hold the microphone 2" to 3" from your mouth and then wait for about 1 second after pressing the push-to-talk button before you start talking. b. Hold the microphone 3" to 5" from your mouth, raise your voice, and talk immediately after pressing the push-to-talk button. c. Hold the microphone very close to your mouth, raise your voice, and talk immediately after pressing the push-to-talk button. d. Hold the microphone 5" to 7" from your mouth and wait for 10 to 15 seconds after pressing the push-to-talk button before talking. |
a. Hold the microphone 2" to 3" from your mouth and then wait for about 1 second after pressing the push-to-talk button before you start talking. |
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In this situation you initiated and continued treatment without calling the hospital or contacting medical control. This method of authorized patient care is termed: a. the line is immediately "on" as soon as you lift the receiver and cannot be accessed by outside users. b. the line is immediately "on" and can be accessed by a scanner. c. the line must be accessed by a specified number or "code" but cannot be accessed by outside users. d. the line must be accessed by a specified number or "code" and can be accessed by a scanner. |
a. the line is immediately "on" as soon as you lift the receiver and cannot be accessed by outside users. |
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In this situation you initiated and continued treatment without calling the hospital or contacting medical control. This method of authorized patient care is termed: a. a direct physician order b. standing orders c. radio protocols d. communicating orders |
b. standing orders |
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When you arrive at the receiving hospital you must give a verbal report of the incident in a complete, precise manner. Which of the following contains all the components necessary for an oral report regarding this incident? a. This is Mr. Jones, he collapsed at home. He has a history of cancer of the brain. His family states there is a DNR but were unable to find it. We started CPR and brought him directly here. b. This is Mr. Jones. He is a cancer patient and was found unresponsive by his family. They have a DNR but were unable to find it. We did CPR with no response. A defibrillator was applied. c. This is Mr. Jones. He has a history of lung cancer and was found unresponsive with no vital signs. He has been unresponsive to CPR. The defibrillator stated "no shock indicated." d. Mr. Jones was found unresponsive, pulseless, and apneic. He has a history of cancer, his family argued over whether or not to resuscitate, there was some question of a DNR but we didn't see it. We applied the AED and got "no shock indicated." We continued CPR, and there has been no response. |
Mr. Jones was found unresponsive, pulseless, and apneic. He has a history of cancer, his family argued over whether or not to resuscitate, there was some question of a DNR but we didn't see it. We applied the AED and got "no shock indicated." We continued CPR, and there has been no response. |
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Base station radios differ from mobile radios and portable radios in that they: a. are able to utilize multiple frequencies. b. the operator must be in close proximity to the antenna. c. the radio is located in a fixed location. d. they generally broadcast with less than 100 watts of power. |
c. the radio is located in a fixed location. |
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The drawbacks to the use of cellular telephones for EMS include: a. Low cost infrastructure b. Limited versatility c. Risk of system overload in emergencies d. All of the above |
c. Risk of system overload in emergencies |
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The dispatcher transmits the following information to your unit " Ambulance 5, please respond to 350 South Union Street for the medical call. Police are also responding, time out 0612." What additional information is most important to ask for? a. How old is the patient? b. What sex is the patient? c. What is the wind direction and speed? d. What is the nature of the illness? |
d. What is the nature of the illness? |
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Once you receive an order from medical control, you should: a. repeat the order back, word for word, and then receive confirmation. b. ask your partner to confirm the order. c. proceed with treatment. d. repeat the order to the patient. |
a. repeat the order back, word for word, and then receive confirmation. |
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During a transport to the hospital, you should give the following information in a radio report except: a. The physical findings of your exam b. The patient's race and insurance status c. The result of any treatment you have given d. Your ambulance level and type of service |
b. The patient's race and insurance status |
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When you are communicating with a patient, appropriate behaviors include: a. Using nicknames such as "Honey" or "dear" b. Standing over the patient so they have to look up c. Telling the truth, even if it is "I don't know" d. Using medical terminology to explain the situation |
c. Telling the truth, even if it is "I don't know" |
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Data regarding patient care information is recorded using a: a. standard national form. b. secure website administered by NHTSA. c. state or local form based on national data points. d. special EMS handheld device |
c. state or local form based on national data points. |
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When writing a patient care report, you should take care to: a. ensure proper spelling of medical terms. b. report your opinions of the patient's condition. c. cover your omissions with good documentation. d. use as many abbreviations as possible. |
a. ensure proper spelling of medical terms. |
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Prior to turning a copy of your PCR in to the hospital, you discover that you made an error in recording a treatment. Your most appropriate next step should be: a. rip up the original and rewrite the form. b. turn the PCR into the hospital with the mistake still on it. c. black out the original information completely with a pen. d. draw a single line through the error and place your initials next to it. |
d. draw a single line through the error and place your initials next to it. |
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At the scene of a minor motor vehicle crash, one patient is refusing to be treated or transported by EMS. Your next step should include: a. treating the patient anyway. b. request law enforcement to place the patient under arrest. c. explain the risks of the patient's decision to the patient. d. leave the scene immediately. |
c. explain the risks of the patient's decision to the patient. |
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In what manner should you act and speak with a patient: a. passive b. authoritative c. loud and official d. calm and confident |
d. calm and confident |
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Which of the following types of patient information should NOT usually be given over the radio: a. sex b. age c. name d. weight |
c. name |
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Two-way radios that are at a fixed site such as a hospital are called: a. mobile radios b. base stations c. repeaters d. cellular radios |
b. base stations |
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What information should be given to the ambulance when dispatching a call: a. address and whether the scene is safe b. adress and name of patient c. address and what the problem is d. what the problem is and the name of the patient |
c. address and what the problem is |
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To describe your patient's illness or injury, you should: a. have the dispatcher look up the medical terminology for you b. make up something that sounds good c. use complex codes d. use plain English |
d. use plain English |
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Which of the following types of patient information is NOT usually part of your verbal report when you communicate with medical control: a. name b. allergies c. past history d. chief complaint |
a. name |
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Which of the following is an effective method for improving how you communicate with your patient: a. stand above the patient b. use eye contact c. use medical terms d. all of the above |
b. use eye contact |
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The Department of Communications (Industry Canada) is responsible for all the following EXCEPT: a. inspection of ambulance communication equipment b. assigning the radio frequencies to different agencies c. licensing the radio frequencies d. monitoring frequencies for profanity or offensive language |
a. inspection of ambulance communication equipment |
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When you communicate with a patient, you should: a. make and keep eye contact b. promise the patient that everything will be all right c. let the patient think that you wish to pursue a friendship d. make sure the patient knows that you have a schedule to keep |
a. make and keep eye contact |
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When you describe patients, you should remain objective and impartial. Which of the following charges can be brought against you if you injure the reputation of a patient by making derogatory remarks: a. assault b. battery c. slander d. negligence |
c. slander |
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When speaking with a caller from a collision, the emergency dispatcher may also want to ask: a. is traffic moving? b. did the fire department get there yet? c. what brand vehicle was involved in the collision? d. how many cars are backed up? |
a. is traffic moving? |
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For legal reasons, you should NOT use language on the radio that is considered: a. slang b. coded c. profane d. uncommon terminology |
c. profane |
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It is important for you to give a clear, concise patient report to the emergency department staff because it allows them to: a. inform the family b. finish a coffee break c. test the radio transmission d. prepare for the patient's needs |
d. prepare for the patient's needs |
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You are treating a 2 year old girl. She is crying and won't look at you. All of the following are appropriate methods of communication EXCEPT: a. try to get the parents to help you talk to her b. have the parents leave the room so the child is not distracted c. be sure to tell the truth d. get down on her eye level when you speak |
b. have the parents leave the room so the child is not distracted |
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When you arrive at the scene, you should: a. find the patient b. advise dispatch that you are on scene c. start your initial assessment d. notify the hospital that you may have a patient |
b. advise dispatch that you are on scene |
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When an emergency dispatcher questions a patient or caller which of the following is not routinely asked: a. what is the exact location of the patient? b. how old is the patient? c. what's the problem? d. has the patient been in the hospital recently? |
d. has the patient been in the hospital recently? |
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You are treating a 23 year old man who is deaf. You need to find out why he called for an ambulance. What is the best way to communicate with this man: a. speak very loudly just in case he can hear something b. make sure the patient can see your mouth in case he can lip read c. find someone else to ask questions so you don't need to talk to him d. call for an interpreter to meet you at the hospital |
b. make sure the patient can see your mouth in case he can lip read |
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When you finish transmitting patient information, you should indicate this by saying: a. "over" b. "so long" c. "goodbye" d. thank-you" |
a. "over" |
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When you relay patient information via a radio, communications should be: a. brief and organized b. coded and scripted c. spoken in a loud voice d. lengthy and complete |
a. brief and organized |
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Which of the following types of patient information should be relayed first after you identify your unit and name: a. age and sex b. present illness c. chief complaint d. primary problem |
a. age and sex |
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When you make your initial radio contact, you should NEVER: a. speak in a normal tone b. identify the unit number c. identify the care attendant d. knowingly interrupt another transmission |
d. knowingly interrupt another transmission |
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You may receive an order from the on-line physician to help a patient with his/her medication. You should then: a. explain to the patient what you are going to do b. repeat the order back to the physician word for word c. repeat just the name of the medication to the physician d. advise the physician that you understand and then give the medicationFeedback |
b. repeat the order back to the physician word for word |
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When you talk with a patient, you should try to position yourself: a. at the patient's feet b. at the patient's head c. standing above the patient d. at a level lower than the patient's |
d. at a level lower than the patient's |
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Orders given to the EMT by telephone or radio are called: a. protocols b. off-line medical direction c. on-line medical direction d. standing orders |
c. on-line medical direction |
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Which of the following words should you use to terminate a transmission: a. off b. end c. clear d. finished |
c. clear
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Providing information to the receiving facility allows the hospital to: a. change staff b. notify the press c. notify the police d. prepare for the patient |
d. prepare for the patient |
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When you begin a verbal report, you should state the patient's age, sex and: a. chief complaint b. any known allergies c. the emergency care given d. past medical history |
a. chief complaint |
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After you receive patient care orders from medical control, you should: a. consult with the patient b. terminate the transmission c. repeat the orders back word for word d. repeat the orders back in your own words |
c. repeat the orders back word for word |
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You receive an order from the on-line physician that you do not understand. What should you do: a. ask the physician to repeat the order b. do nothing and clarify with the physician at the hospital c. try to figure out what the physician meant d. call another hospital for clarification |
a. ask the physician to repeat the order |
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The responsibilities of the emergency dispatcher include all the following EXCEPT: a. dispatching and coordinating EMS resources b. providing medical direction to the responding unit c. interrogating the caller and prioritizing the call d. coordinating with other public safety agencies |
b. providing medical direction to the responding unit |
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Once you have arrived with a patient at the receiving facility, you should notify the: a. police b. family c. dispatcher d. hospital staff |
c. dispatcher
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Which of the following people should you notify that a call has been received and the unit is en route: a. family b. local press c. dispatcher d. supervisor |
c. dispatcher
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Hand-held, two-way radios are also called: a. portable radios b. mobile radios c. base radios d. cellular radios |
a. portable radios |
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Once at the scene, you should notify the dispatcher of your arrival and the: a. condition of the patient b. estimate time of arrival c. number of miles travelled d. need for special equipment |
d. need for special equipment |
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When communicating with the hospital about a patient's condition, you should: a. speak quickly to avoid long air times b. give the total medical history so they are prepared c. talk slowly and clearly so the hospital understands d. only call the hospital if your patient is not breathing |
c. talk slowly and clearly so the hospital understands |
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Components of a verbal report include the treatment given en route, the chief complaint, and the vital signs taken en route. Which of the following is another essential component of your verbal report: a. the patient's diagnosis b. the patient's approximate height and weight c. history that was not given previously d. the patient's social insurance number |
c. history that was not given previously |
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You are calling the hospital with information about a patient. Which of the following items would you state first: a. the pulse is 120 b. the patients denies difficulty breathing c. 73 year old female d. history of diabetes |
c. 73 year old female |
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You are treating a 23 year old woman who has a painful swollen deformity on her lower left leg. She is very nervous about what you are going to do. She asks you if the procedure will hurt. What should you tell her before you splint the leg: a. not to worry, everything will be fine b. yes, it may hurt some c. no, this shouldn't hurt at all d. yes, it might but it's not big deal |
b. yes, it may hurt some |
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You are treating a 76 year old man who tells you his name is Joseph Wicker. What should you call him: a. use the name Joe to put him at ease b. use his formal first name and call him Joseph c. use a term like "dear" to make him feel at east d. call him "Mr. Wicker" unless he tells you otherwise |
d. call him "Mr. Wicker" unless he tells you otherwise |
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When you transmit information to the receiving facility, you should: a. use the standard format b. speak in coded language c. offer a diagnosis of the patient d. include the name of the patient |
a. use the standard format |
