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15 Cards in this Set

  • Front
  • Back
What is control?
Taking actions to ensure that the org. objectives are accomplished. It occurs at every level in a department but obviously the director has the most responsibility.
What are we trying to achieve with employment?
Who is most likely to be the most influential person in someones career?
His/her first manager
What is the turnover cost to replace a lost employee?
$10,000 (need to take into account advertising costs, decreased productivity, lost business opportunities, lost revenue, decreased customer satisfaction, and decreased employee satisfaction)
What are five common reasons employees leave their jobs?
Corporate culture

Perceived lack of appreciation

Insufficient resources in the workplace

Lack of advancement opportunities

Inadequate compensation
What are some turnover factors?
Limited growth opportunities

Lack of recognition

Lack of opportunity to express concerns/disatisfaction

Inflexible work conditions

Pay inequties

Limited autonomy
What should be accomplished during orientation and induction?
Make the new employee feel welcome and a part of the staff ASAP, get them up to speed on policies and procedures, and make them productive contributors with minimum problems.
How long can it take for a worker to become completely up to speed at a new job?
Clerical- 8 weeks

Professionals- 20 weeks

Executives- 26 weeks
What are some myths regarding new employee orientation?
1- the best newcomers can fend for themselves

2- massive info dump allows newcomers to obtain needed info

3- cursory intros are all that is needed

4- first assignments should be small, compact, and quickly achievable

5- mentors are best for getting newcomers integrated
How long do probationary periods usually last?
Variable in length- anywhere from 30 days to 180 days

Allows for a quicker route to termination
Why is staff development necessary?
Upgrade skills
Articulate/clarify expectations
Gain commitment/ownership
Foster group cohesion
Support pride
Recognition for work done
What does a disability include according to the ADA?
Any physical or mental impairment that substantially limits one or more major life activities OR a record of such impairment OR being regarded as an individual with such an impairment.
Disability encompasses:
Psychological disorders
Cosmetic disfigurements
Anatomical loss
Emotional disorders
Sensory impairments
Disease or infection
What does the ADA require of employers?
To make necessary and reasonable accomodations that does not pose an undue hardship on the business.
What is undue hardship?
Action that is excessively costly, extensive, substantial or disruptive, or that would fundamentally alter the nature or operation of the business.