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15 Cards in this Set
- Front
- Back
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What is control?
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Taking actions to ensure that the org. objectives are accomplished. It occurs at every level in a department but obviously the director has the most responsibility.
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What are we trying to achieve with employment?
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Retention!
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Who is most likely to be the most influential person in someones career?
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His/her first manager
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What is the turnover cost to replace a lost employee?
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$10,000 (need to take into account advertising costs, decreased productivity, lost business opportunities, lost revenue, decreased customer satisfaction, and decreased employee satisfaction)
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What are five common reasons employees leave their jobs?
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Corporate culture
Perceived lack of appreciation Insufficient resources in the workplace Lack of advancement opportunities Inadequate compensation |
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What are some turnover factors?
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Limited growth opportunities
Lack of recognition Lack of opportunity to express concerns/disatisfaction Inflexible work conditions Pay inequties Limited autonomy |
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What should be accomplished during orientation and induction?
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Make the new employee feel welcome and a part of the staff ASAP, get them up to speed on policies and procedures, and make them productive contributors with minimum problems.
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How long can it take for a worker to become completely up to speed at a new job?
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Clerical- 8 weeks
Professionals- 20 weeks Executives- 26 weeks |
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What are some myths regarding new employee orientation?
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1- the best newcomers can fend for themselves
2- massive info dump allows newcomers to obtain needed info 3- cursory intros are all that is needed 4- first assignments should be small, compact, and quickly achievable 5- mentors are best for getting newcomers integrated |
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How long do probationary periods usually last?
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Variable in length- anywhere from 30 days to 180 days
Allows for a quicker route to termination |
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Why is staff development necessary?
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Upgrade skills
Articulate/clarify expectations Gain commitment/ownership Foster group cohesion Support pride Recognition for work done Mandated |
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What does a disability include according to the ADA?
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Any physical or mental impairment that substantially limits one or more major life activities OR a record of such impairment OR being regarded as an individual with such an impairment.
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Disability encompasses:
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Psychological disorders
Cosmetic disfigurements Anatomical loss Emotional disorders Sensory impairments Disease or infection |
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What does the ADA require of employers?
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To make necessary and reasonable accomodations that does not pose an undue hardship on the business.
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What is undue hardship?
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Action that is excessively costly, extensive, substantial or disruptive, or that would fundamentally alter the nature or operation of the business.
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