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23 Cards in this Set
- Front
- Back
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Employee Surveys |
Gather info directly from employees and can be applied in timely fashion. Most commonly used to measure employee engagement. |
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Attitude survey |
Used to improve morale, productivity and engagement. Reduce turnover. |
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360 degree survey |
Anonymous feedback from everyone around an employee about contribution, behaviors and competencies. |
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180 degree survey |
Used when there are no subordinates. Co-workers, managers, internal customers. |
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Stay interview |
1 on 1 meeting between supervisor and valued employee who is at risk of leaving. Try to identify triggers that might make employee leave. |
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Name some benefits to computer based surveys |
Flexibility increases initial participation rates, can track which employees have participated, and speed. |
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Focus groups |
Not anonymous but provided detailed insight into employee beliefs. |
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Sexual harassment quid pro quo |
Sexual advances is condition of employment, abuse of power, sexual favors in exchange for raise , promotion etc |
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Sexual harassment hostile environment |
Advances interfere with employees work. Create hostile or intimidating work environment. |
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List 4 steps for investigating grievances |
1. Written complaint 2. Interviews 3. Determination 4. Feedback |
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Can you use internal attorneys to conduct investigations? |
Not the best idea. Could have to testify while still providing legal advice to employer. |
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Prima facie |
First impression. Accepted as correct until proven otherwise |
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Grievance process for Unions |
1. Written complaint 2. Supervisor-level discussion (can end here) 3. Management/HR discussion (can end here) 4. Senior MGMT if not solved here employee can drop complaint or seek legal advice |
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List steps of progressive Discipline |
Oral warning, written warning, suspension, termination. |
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Need 3 examples of voluntary terminations |
Death. Resignation. Retirement. |
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Constructive Termination |
Employer makes working conditions so intolerable employee has no alternative but to resign (forced involuntary termination) |
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Name 3 involuntary terminations |
Layoffs, performance terminations, injury/illness/disability |
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Off- boarding |
Removal from payroll. Termination of relationship either voluntary or involuntary. |
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For companies with 20 or more employees compliance with ____ is required |
COBRA |
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Employee relations programs include... |
Communication, benefits, compensation, complaints, supervisor relations |
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Reduction in force RIF |
Layoffs |
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Mass layoff |
50 or more people at same location |
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At will employment |
Employee can be fired for any reason as long as it's not illegal. |
