Emp Final

Front 1

Avoidance

Back 1

•denying the situation

°avoiding people involved

•good for: temporary cool off period

•bad for: regular use, important issue

•costs: not getting what you want

Hint 1

good for:

bad for:

costs:

Front 2

suppression

Back 2

•pretending everything is fine when it isn't•costs: verbal slander, physical ailment

Hint 2

costs:

Front 3

accommodation

Back 3

•soft positional bargaining

•good for:ongoing relationship, nonimportant•bad for: resentment through unwilling accommodation, habitual accommodation

Hint 3

good for:bad for:

Front 4

compromise

Back 4

•each party gives up some of what they want to get some for what they want

•alternative to no agreement

•bad when: one side is extreme

Hint 4

bad when:

mark ups

Front 5

competition

Back 5

•hard positional bargaining

•win/lose using influence and wits

•good when: emergency, other side doesn't care

•bad when: relationship important, coop in future

Hint 5

good for:bad for:

Front 6

collaboration

Back 6

•interest based negotiation

•both work together to find a solution using lots of dialogue

•good when: issue & relationship are important, need to address all needs

•bad when: little time to negotiate, need for training

Hint 6

good when:

bad when:

Front 7

Stonewall

Back 7

attorneys advise their clients to keep quiet

Front 8

whitewash

Back 8

companies attempt to minimize the effects of their actions, or downplay the public's worries

Front 9

smokescreen

Back 9

companies and agencies erect a smokescreen to conceal the truth

Front 10

False front

Back 10

organizations entering debate under false pretenses

Front 11

block and blame

Back 11

when all else fails distance yourself from the problem and blame others

Front 12

slash and burn

Back 12

all out warfare against critics

Front 13

anger

Back 13

a defensive response to threat of pain, real or perceived

Front 14

physiological/neurological aspects of anger

Back 14

brain activity transfers from frontal lobe to amygdala

•emotional flooding

•cognitive narrowing

Front 15

responding to anger DO

Back 15

•accept their right to be angry

•view anger as defensive response

•allow venting

•validate their feelings

•apologize

Front 16

responding to anger DON'T

Back 16

•downplay feelings

•tell them they're overreacting

•label right or wrong

Front 17

BATNA

Back 17

Best alternative to a negotiated agreement

Front 18

bottom line

Back 18

maximum you can give during a negotiation

Front 19

common forms of power

Back 19

•financial

•legal authority

•political

•cultural

•access to media

Front 20

interest based negotiation principals

Back 20

•separate the people from the problem

•focus on interests not positions

•invent options for mutual plan

•use objective criteria to evaluate options

Front 21

positional negotiation

Back 21

fighting for your desired outcome.

•positions are presented as extremes at first

Front 22

3 commonalities of alternative dispute resolution

Back 22

•involvement of a neutral

•participation isn't binding (except binding arbitration)

•settlement is voluntary for all

Front 23

ADR

Back 23

alternative dispute resolution

•processes that use various forms of assisted negotiation to help reach a mutually satisfactory agreement on their own terms

Front 24

types of court cases

Back 24

•civil

-private party vs private party/gvmt

-standard of proof: preponderance of evidence

•criminal

-acts against society

-standard of proof: beyond a reasonable doubt

Front 25

benefits of litigation

Back 25

•there will be an outcome

•decision is binding and can be enforced

•can empower small groups

•may set a precedent (court decision that establishes legal principle used in later cases, lower courts must follow equal courts are not obligated)

Front 26

downsides of litigation

Back 26

•outcome is uncertain to the very end

•decisions is binding

•favors wealthy side

•communications between parties is blocked

Front 27

advantages of adr

Back 27

•less risky

•less expensive

•likely to address heart of the matter

•greater likelihood of stable & durable agreements

Front 28

quasi-judicial process

Back 28

•arbitration

-binding

-non-binding

Front 29

concensus-based processes

Back 29

•facilitation

•mediation

•negotiated rule-making

-alternative to administrative procedures act bc more public input

Front 30

facilitation

Back 30

a facilitator is available to guide the process without providing any input to either side

Front 31

4 phases of facilitation

Back 31

•assessment

•convening

•negotiating

•implementation

Front 32

ground rules

Back 32

rules set up by participating groups on how the process should go

Front 33

caucus

Back 33

meeting with one or more participants

Front 34

parking lot

Back 34

off-topic subjects to be discussed later

Front 35

overwhelming consensus

Back 35

•can have predetermined # of dissenters and still be consensus

Front 36

charrettes

Back 36

•groups discuss their perceived outcome in a visioning process

Front 37

mediation

Back 37

•set up to preserve relationship between parties

•mediator more involved than facilitators

Front 38

diff btwn mediation and facilitation

Back 38

•more neutral caucusing

•neutral more involved

•moderates before problems are entrenched

Front 39

litigation protects

Back 39

rights

Front 40

mediation & facilitation

Back 40

protects interests

Front 41

elements of a written agreement

Back 41

•parties

•purpose

•definitions

•dates and deadlines

•terms

•implementation and monitoring

•breach